Note fondée sur 17 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Beautiful setting, great house
Publié le 28 mars 2024 sur HomeAwayIn a rare occurrence, the views were even better than they looked from the listing. Great deck. Spacious, cozy, comfortable home. Well-stocked kitchen, lots of towels. Lots of lights and lamps. Books! Throw blankets, bathrobes. Loved the jetted tub w lake view. Some minor drawbacks: bathroom fireplace had been out of order for almost two weeks but hadn’t been repaired yet, so there was no heat source for the large master bath. But we found a space heater. Carpets stained and could use a deep clean. Mouse poops in pots in cupboards. Some dirty dishes in D/W when we arrived and the D/W didn’t clean dishes very well. But overall, it’s a great vacation spot!
Commentaires de Gestion de l’hôtel
16 avr. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for sharing your experience, we're so pleased you found our home spacious, comfortable and well-appointed! That said, we apologize for any cleanliness details that were missed and our local manager assured us that the carpets are scheduled to be cleaned. Additionally, there is an appointment to service the propane fireplace after the parts are delivered. Our local manager assured us they have addressed your concerns with the team and thank you for bringing them to our attention so they can be addressed. We enjoyed having you as our guest and hope to host you again.
par un voyageur de Seattle
Great views
Publié le 22 oct. 2023 sur HomeAwayIt’s a cabin on a lake. Great access to trails and water.
par un voyageur
House needs some TLC
Publié le 18 sept. 2023 sur HomeAwayAlthough we had a good time and loved the view, the house needs some TLC. 2 of the 3 white patio chairs were broken. Appears to be mold in the small bathroom shower, specifically on the bottom of the shower door. The ceiling and chandelier could use a good dusting to remove the cobwebs. The big window overlooking the lake in the dining room was filthy and needs cleaned. Patio sliding screen door need to be adjusted and/or greased. They are difficult to maneuver. Dishwasher needs updating. It doesn't get dishes clean. I even tried removing the filter and cleaning it. The door doesn't shut properly and randomly opens. There is a loud gargling noise that comes from the pipes. We couldn't figure out how to turn on fireplace and also couldn't find any other heat source in the main living areas. The supplies left for a 6-person, 5-night stay were sparse. We had to buy laundry and dishwasher detergent. The kitchen sponge that was cut in half and left for us to use seemed extremely cheap. Also, need to updated description that there are many stairs. We didn't know about all the stairs and my elderly father had a difficult time.
Commentaires de Gestion de l’hôtel
3 oct. 2023 par VrboOwner, Gestion de l’hôtel
Laura, thank you for your review. We sincerely apologize for the issues you experienced during your time with us.
We have forwarded your feedback to the local staff so they can work to improve the house for future guests. Please know that our guest services team is working on the issues reported and will have them fixed as soon as possible. We hope to have the opportunity to better impress you in the future!
par un voyageur
Resolved a few issues for a great stay
Publié le 2 juill. 2023 sur HomeAwayOur first day was about resolving issues. One of the beds didn't work for anyone in our group of six, there were some worrying sounds, and a concern about whether we'd have hot water. However, the manager was quick to respond and we got all the information or workarounds we needed.
The view was outstanding, and the home very comfortable. We brought our own seat pads for the indoor and outdoor chairs, but the home seemed well stocked with everything else (e.g., coffee grinder, extra blankets).
We had a great time!
Commentaires de Gestion de l’hôtel
19 juill. 2023 par VrboOwner, Gestion de l’hôtel
We are pleased to hear you enjoyed your visit! Thank you so much for taking the time to share your valuable feedback with us. We are sorry for any issues you encountered during your stay. We passed your comments along to our local manager to review and we appreciate guests’ preferences as a means to continually improve. We look forward to hosting your next stay!
par un voyageur de Kennewick
Beautiful location and home
Publié le 19 mai 2023 sur HomeAwayWe loved our short stay with our dog Yoshi. We will be back and plan to be here when more is open. The morning we were leaving they brought the dock over. We had no luck at fishing from the bank but the dock might help.
Commentaires de Gestion de l’hôtel
20 juin 2023 par VrboOwner, Gestion de l’hôtel
We are pleased to hear you enjoyed your visit! Thank you so much for taking the time to share your valuable feedback with us. We passed your comments along to our local manager to review and we appreciate guests’ preferences as a means to continually improve. We look forward to hosting your next stay!
par un voyageur
Great view
Publié le 18 mai 2023 sur HomeAwayIt is a great view and location. Lots of up and down stairs. Everything was comfortable. There is an issue with the sewer. Every time you flush or shower it gurgle and smells in the kitchen. The BBQ handle screws fell off when we BBQ but we were able to get the job done. It is so worth the view.
Commentaires de Gestion de l’hôtel
20 juin 2023 par VrboOwner, Gestion de l’hôtel
Thank you for taking the time to share your experience, Dona. We apologize that your experience in our home was not the vacation for which you had planned and for which we strive to provide our guests. We appreciate you notifying us promptly of these issues you encountered so that we could take the appropriate steps toward a resolution. We will be sure to forward your concern to our local operations manager, who will work with our homeowner to make the necessary improvements to the home. We hope to have an opportunity to better serve you in the future.
par un voyageur
The directions emailed for getting into the house was horrible inadequate.
Publié le 17 févr. 2023 sur HomeAwayOverall it was great. It needs a new coffee pot and the dishwasher doesn’t dry. Need a much better explanation about where to find the lock box and how to get in. Thanks to Katie we were eventually able to get in.
Commentaires de Gestion de l’hôtel
20 juin 2023 par VrboOwner, Gestion de l’hôtel
Thank you for your review, Kathryn, we're so glad you enjoyed your stay. We sincerely apologize for the delay in getting you checked into the home. We hope once the proper instructions were provided that there were no further issues accessing the home. Thank you for sharing your feedback and bringing some items to our attention that may need some TLC. We have forwarded your feedback to the local staff so they can work to improve the house for future guests. We hope you choose to stay with us again.
par un voyageur
Beautiful Place
Publié le 30 janv. 2023 sur HomeAwayThe place is hard to find after dark. There were no lights on and a person needs to have more specific directions to which home it is. Hot water was an issue in the kitchen and the bathroom by the front door. We had to let the water run for a very long time to get hot water. Other than that we had a great time.
Commentaires de Gestion de l’hôtel
20 juin 2023 par VrboOwner, Gestion de l’hôtel
Thank you for providing your valuable feedback. We are sorry for any issues you encountered during your stay. We are committed to providing exceptional customer service, and we will follow up with the appropriate parties to ensure our service standards are fully met. We also appreciate our guests' preferences as a means to improve and we have forwarded your comments along to our property management to consider and rectify the issues. We look forward to hosting your next stay!
par un voyageur
Fantastic home! Great location! So comfortable.
Publié le 18 oct. 2022 sur HomeAwayEverything was perfect about this property and location. Great weekend! However, we had an issue finding the right lock box for the key to gain access to the house. There are 3 lock boxes on the outside of this property. The one that contains the key to the house is by the front door but not visible if looking at house from the street. There is a lock box on the side of the garage, which is the one we worked on for about 20 minutes to gain access.
I suggest to add to the directions (which were very helpful) that the lockbox to access the home is on the pole facing the front door.
par un voyageur
Nice on the lake
Publié le 5 août 2022 sur HomeAwayThe property was as seen on web site. Nice to have our pups with us.
