Note fondée sur 766 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,7 Service et personnel
3,5 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 14 août 2024 sur Expedia
Strange to speak with staff through a kiosk! I guess it's for their safety? Basic room. 2 chairs, no table, had to stand to do computer work on top of the tall cabinet that contained the mini frig and microwave. Clean. Pets stay free which was the best!
Commentaires de Gestion de l’hôtel
21 août 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Jeanne,We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Lilith#Team6
par un voyageur
no pool and slow service
Publié le 27 juill. 2024 sur Hotelswe had problems getting out key to qork and after the third try they said someone would come help us . took them 30 min and it was so hot my wife almost had a heat stroke. the pool is not open as advertised. which was the main reason we chose the place. will never go again and might not use hotels.com again
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Jason, Thank you for taking the time to leave your review. We’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible and we hope for the opportunity to improve your experience with us. Please visit again. Natalie #Team6
par un voyageur
Publié le 23 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
10 août 2024 par Brand Experience Team , Gestion de l’hôtel
Hi Wang, Thank you for your rating. We strive to ensure every guest has a positive experience, and your feedback is important to us. If there is anything we can do to improve, please feel free to let us know.Kaur J. #team6
par un voyageur
Publié le 23 juill. 2024 sur Hotels
It was an uneasy feeling being checked in with a kiosk. Doors to the outside were never locked even in the evening. The ice maker didn't worker nor was the pool in working condition. There was a definite smell as if someone was using drugs and the lighting in the hallway wasn't adequate.
Commentaires de Gestion de l’hôtel
25 juill. 2024 par Nancy Y., Gestion de l’hôtel
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6
par un voyageur
Publié le 22 juill. 2024 sur Expedia
No coffee
Commentaires de Gestion de l’hôtel
24 juill. 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Scott,Thank you for positively rating your stay!Lilith#Team6
par un voyageur
Publié le 21 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 août 2024 par Brand Experience Team , Gestion de l’hôtel
Hi traveler, Thank you for your rating. We are sorry to hear that your experience did not meet your expectations. Your feedback is valuable to us, and we would appreciate hearing more about your stay so we can address any concerns you may have had. Please feel free to reach out to us.Kaur J. #team6
par un voyageur
Publié le 19 juill. 2024 sur Expedia
Hallways were poorly lit. Ants in our room.
Commentaires de Gestion de l’hôtel
22 juill. 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Ellen,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6
par un voyageur
Publié le 18 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Azucena,Thank you for the perfect rating!Lilith#Team6
par un voyageur
Publié le 15 juill. 2024 sur Expedia
Ants and flea like bugs in the room. Microwave in the room smelled like the last thing cooked in it. Multiple cigarette burn holes in the bedspread. Continental breakfast consisted of a pot of water and a pot of cold, old coffee. Pool closed, tarped over, no mention of that during the booking.
Commentaires de Gestion de l’hôtel
17 juill. 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Donald, Thank you for taking the time to leave your review. We’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible and we hope for the opportunity to improve your experience with us. Please visit again. Natalie #Team6
par un voyageur
Publié le 13 juill. 2024 sur Expedia
According to their listing on Expedia they have an outdoor pool. We were told that they have closed the pool down due to maintenance issues and are not planning on opening it again. That was the attraction for us. No ice machine on property. They were working on getting another one but it would be some time before it came in. There was no staff to check us in, I talked to a man over a TV screen and was issued my key and receipt very impersonal. While watching TV in the room the cable went out at 9:30 pm and never came back on. When I called the "operator" the phone rang but no one ever answered and
Commentaires de Gestion de l’hôtel
15 juill. 2024 par Brand Experience Team, Gestion de l’hôtel
Hi David,Thank you for sharing your feedback with us. We take all guest experiences seriously and appreciate you bringing your concerns to our attention. We value your business and would love the chance to make your next visit with us even better. Please don’t hesitate to come back and stay with us again. We look forward to serving you.Lilith#Team6
