Note fondée sur 401 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,4 Service et personnel
4,2 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Had I known the condition I would have passed…
Publié le 3 août 2024 sur HotelsStayed 2 nights before beginning a cruise. Our flight arrived at 1:00am and there was someone at the front desk to check us in and get the key to our room. But then it was downhill. This property is very worn and dated. I would not have stayed at this property had I known its condition. The bed mattress was worn and sagging. A lot of the property including our room had wine color carpet and it did not look very clean. The toilet stopped working second day and although an employee brought a plunger and tried to repair the toilet it was still not properly working the rest of our stay. Our room was near an outside trash container and at 6:30am it sounded like the truck was driving through our room. I am disappointed and do not recommend this property.
Commentaires de Gestion de l’hôtel
8 août 2024 par Juneau Hotel Team, Gestion de l’hôtel
Thank you for your feedback. We apologize for the issues you encountered during your stay and for not meeting your expectations. Your comments will help us make necessary improvements. Safe travels!
par un voyageur
Publié le 2 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 août 2024 par Juneau Hotel Team, Gestion de l’hôtel
Thank you for your perfect rating! We're thrilled you had an excellent stay.
par un voyageur
Publié le 29 juill. 2024 sur Expedia
The property was nice and Marie, the manager, was very responsive and helpful when a problem arose with one of her employees failing to communicate with us on a change of airport transportation. The staff was friendly and helpful. I will gladly go back!
Commentaires de Gestion de l’hôtel
8 août 2024 par Juneau Hotel Team, Gestion de l’hôtel
Thank you for your feedback! We're glad to hear you had a positive experience with Marie and our staff. We look forward to welcoming you back. Safe travels!
par un voyageur
Excellent customer service!
Publié le 28 juill. 2024 sur HotelsCommentaires de Gestion de l’hôtel
8 août 2024 par Juneau Hotel Team, Gestion de l’hôtel
Thank you for your kind words! We're glad you experienced excellent customer service. Safe travels!
par un voyageur
Publié le 28 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Juneau Hotel Team, Gestion de l’hôtel
Thank you for your feedback! We’re thrilled to hear that your stay was perfect. We can’t wait to welcome you back again!
par un voyageur
Juneau Hotel review
Publié le 27 juill. 2024 sur HotelsNot too many amenities available. Lost 6.00 in the soda vending machine. No breakfast.
Commentaires de Gestion de l’hôtel
8 août 2024 par Juneau Hotel Team, Gestion de l’hôtel
Thank you for your feedback. We apologize for the inconvenience with the vending machine and lack of breakfast options. We'll work on addressing these issues. Safe travels!
par un voyageur
Publié le 26 juill. 2024 sur Expedia
Perfect location; super friendly staff; airport shuttle expedient.
Commentaires de Gestion de l’hôtel
8 août 2024 par Juneau Hotel Team, Gestion de l’hôtel
Thank you for your feedback! We're glad you enjoyed the location, staff, and shuttle service. Safe travels!
par un voyageur
Publié le 25 juill. 2024 sur Hotels
We were surprised how worn this place was given the high ratings on Hotels.com. Very expensive. Maintenance problem with some leak downstairs. Fire alarm went off at 2am. Also surprised that while advertised as in downtown Juneau it is really a mile from the historic downtown. Industrial surroundings, no food service. Extremely nice staff though.
Commentaires de Gestion de l’hôtel
8 août 2024 par Juneau Hotel Team, Gestion de l’hôtel
Thank you for your feedback. We apologize for the issues you experienced during your stay and for any confusion about our location. We appreciate your kind words about our staff and will work on improving our facilities. Safe travels!
par un voyageur
Publié le 24 juill. 2024 sur Expedia
I really enjoyed the spacious suites. I also enjoyed all the memorabilia around the hotel. The staff were very pleasant.
Commentaires de Gestion de l’hôtel
8 août 2024 par Juneau Hotel Team, Gestion de l’hôtel
Thank you for your feedback! We're glad you enjoyed the spacious suites. Our staff appreciates your kind words. Safe travels!
par un voyageur
Publié le 22 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Frontier Suites Team, Gestion de l’hôtel
Thank you for the perfect 5 out of 5 rating! We’re thrilled you had a great stay and look forward to welcoming you back soon
