Note fondée sur 15 évaluations de clients

Écoutez ce qu’en pensent nos voyageurs
3,6 sur 5
100 % des clients le recommandent
3,9 Propreté de la chambre
3,8 Service et personnel
3,8 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
1 sur 5
par un voyageur

Lost Booking

Publié le 12 août 2023 sur Hotels
I booked this hotel for a 4 night stay for me and two work colleagues. Upon arrival on Sunday afternoon, 6th August 2023, the lady at reception said that she had no record whatsoever of our bookings and said that we couldn’t stay as the hotel was fully booked. When I showed her the paperwork from Hotels.com confirming the booking she was unmoved and refused to honour our booking. No apology although she did telephone a local guest house and they accommodated us for our 4 night stay.
1 sur 5
par un voyageur

Publié le 10 mars 2023 sur Hotels
Incredibly expensive and poor service
4 sur 5
par un voyageur

Publié le 19 août 2022 sur Hotels
Commentaires de Gestion de l’hôtel
21 août 2022 par Julia, Gestion de l’hôtel
Good day Peter,Thank you for taking your time to complete our online Guest feedback questionnaire following your recent stay at Cresta Jwaneng Hotel. Your feedback is highly valued and will be used constructively to maintain and improve our standards of service and facilities. Guest feedback is imperative for us to ensure that our Guests’ expectations are being met and exceeded. Without your comments, we would never know when we are doing right, but more importantly, when we are doing wrong! Thank you for assisting us in our pursuit for service excellence. I hope to have the privilege of welcoming you back to Cresta Jwaneng Hotel again soon.Regards,
4 sur 5
par un voyageur

Cresta Hotel

Publié le 10 nov. 2019 sur Hotels
Comfortable and accessible for my needs although slightly expensive
3 sur 5
par un voyageur

Et okay hotel, hvor man burde sende personalet påu

Publié le 25 oct. 2019 sur Hotels
Værelserne er okay. Maden mangelhaft, de taler meget lidt engelsk i restauranten, så der optræder en del misforståelser. Restauranten er i dårlig stand. Vi kunne ikke benytte swimmingpoolen da der blev holdt børnefødselsdag udefra. Vi som betalende gæster på hotellet må så bare sidde på værelset eller i restauranten i 38° varme. Alle stole og liggestole var optaget af larmende børn.
Commentaires de Gestion de l’hôtel
25 oct. 2019 par Julia, Gestion de l’hôtel
Good day Mrs Else Teske Thank you for taking for taking the time to complete our online Guest feedback questionnaire following your recent stay at Cresta Jwaneng Hotel. Your feedback is highly valued and will be used constructively to maintain and improve our standards of service and facilities. Please accept my sincere apologies for the discomfort and inconvenience you experienced. Your feedback by no means reflects the high standard of quality and service that Cresta Jwaneng Hotel is usually proud to offer. I can confirm therefore that I have investigated your comments in a serious light and taken action to rectify the shortcomings. Guest feedback is imperative for us to ensure that our Guests’ expectations are being met and exceeded. Without your comments, we would never know when we are doing right, but more importantly, when we are doing wrong! Thank you for assisting us in our pursuit for service excellence. I hope to have the privilege of welcoming you back to Cresta Jwaneng Hotel again soon. Kind regards, Julia Mbaakanyi Front Office Manager
4 sur 5
par un voyageur

Cresta Jwaneng stay

Publié le 10 oct. 2019 sur Hotels
You stuck with what you get as there are not really anyone else that cater for accommodation there. Rooms are good and clean, my problem is their restaurant, they have a buffet and for most people that eat a lot it probably works. The ale cart is very limited and both times I had steak (fillet) it was not good. The price to stay is not cheap and only include breakfast that is also not very good. As a compliment, the staff is always cheerful and helpful. Botswana people in general are great
Commentaires de Gestion de l’hôtel
10 oct. 2019 par Julia, Gestion de l’hôtel
Good day Thank you for taking the time to complete our online Guest feedback questionnaire following your recent stay at Cresta Jwaneng Hotel. Your feedback is highly valued and will be used constructively to maintain and improve our standards of service and facilities. Please accept my sincere apologies for the discomfort and inconvenience you experienced. Your feedback by no means reflects the high standard of quality and service that Cresta Jwaneng Hotel is usually proud to offer. I can confirm therefore that I have investigated your comments in a serious light and taken action to rectify the shortcomings. Guest feedback is imperative for us to ensure that our Guests’ expectations are being met and exceeded. Without your comments, we would never know when we are doing right, but more importantly, when we are doing wrong! Thank you for assisting us in our pursuit for service excellence. I hope to have the privilege of welcoming you back to Cresta Jwaneng Hotel again soon. Regards, Julia Mbaakanyi Front Office Manager
5 sur 5
par un voyageur

Publié le 20 juill. 2019 sur Expedia
Keurig verzorgd hotel. Groot zwembad, prima ontbijt en dinermogelijkheden
Commentaires de Gestion de l’hôtel
20 juill. 2019 par Godfrey Dzingai GM, Gestion de l’hôtel
Good day, Thank you for taking the time to review us following your recent visit to Cresta Jwaneng Hotel. Your feedback is highly valued and will be used constructively to maintain and improve our standards of service and facilities.  Guest feedback is imperative for us to ensure that our Guests’ expectations are being met and exceeded. Without your comments, we would never know when we are doing right, but more importantly, when we are doing wrong! Thank you for assisting us in our pursuit of service excellence. I hope to have the privilege of welcoming you back to Cresta Jwaneng Hotel again soon. Kind Regards,
5 sur 5
par un voyageur

Stay over trip

Publié le 3 avr. 2019 sur Hotels
We stayed over for one night on a trip back to SA from Namibia. After a 10 hour journey Cresta was a welcoming sight with everything a tired traveler needs to get a good nights rest. Dinner was easy at the restaurant on site. Warm shower and comfortable bed was very welcomed. Breakfast in the morning also fantastic before going on the road again. Will definitely be back on our next trip.
Commentaires de Gestion de l’hôtel
8 avr. 2019 par Palesa, Gestion de l’hôtel
Dear Anonymous, Thank you for staying at Cresta Jwaneng. We were honoured to have you as our guest. We look forward to your next visit. Kind regards Palesa Kungoane Online Administrator Cresta Jwaneng
4 sur 5
par un voyageur

Publié le 27 déc. 2018 sur Hotels
Commentaires de Gestion de l’hôtel
1 janv. 2019 par Julia, Gestion de l’hôtel
Good day Thank you for taking the time to complete our online Guest feedback questionnaire following your recent stay at Cresta Jwaneng Hotel. Your feedback is highly valued and will be used constructively to maintain and improve our standards of service and facilities. Guest feedback is imperative for us to ensure that our Guests’ expectations are being met and exceeded. Without your comments, we would never know when we are doing right, but more importantly, when we are doing wrong! Thank you for assisting us in our pursuit for service excellence. I hope to have the privilege of welcoming you back to Cresta Jwaneng Hotel again soon Regards, Julia Mbaakanyi
4 sur 5
par un voyageur

Pleasant surprise in a rural town

Publié le 13 nov. 2018 sur Hotels
We were driving back from South Africa to Namibia and stayed over at this hotel. We were pleasantly surprised, not expecting this quality in a rural mining town. The rooms were spacious, clean, with free Wi-Fi, had a fridge (important when you have carry food and refreshments with you for the long road), and coffee making facilities (coffee, tea and milk provided). There is a good restaurant on site, offering dinner and breakfast, the latter included in the reasonable room rate. They have an inviting-looking pool, which we did not use, though, as we arrived a little bit too late for a swim. One drawback was the smell of raw sewerage in the air, coming from outside the premises, i.e. not the hotels fault. Closing the doors and windows is therefore advisable; the rooms have air-conditioning. It also to keep the ever present mosquitos at bay (Botswana is known for this, not only in Jwaneng). Ask for an insecticide, they are glad to supply it.
Commentaires de Gestion de l’hôtel
16 nov. 2018 par Palesa, Gestion de l’hôtel
Dear Rolf, Thank you for staying at Cresta Jwaneng. We were honoured to have you as our guest. We appreciate your feedback and look forward to your next stay. Kind regards Palesa Kungoane Online Administrator Cresta Jwaneng
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