Note fondée sur 2 évaluations de clients

Écoutez ce qu’en pensent nos voyageurs
4,0 sur 5
4,5 Propreté de la chambre
4,0 Service et personnel
5,0 Confort de la chambre
5,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
3 sur 5
par un voyageur

Should be better maintained and managed

Publié le 7 févr. 2024 sur Hotels
The Fortress Balumgala is located in a beautiful and quiet neighbourhood. However, it could be better maintained and managed. Under no circumstances should the guest be charged double the price for dinner because he arrived on a public holiday.
Commentaires de Gestion de l’hôtel
11 févr. 2024 par Migara , Gestion de l’hôtel
Dear Guy, Thank you for your review and staying with us on your holiday to Sri Lanka. We value your feedback and appreciate the time you took to share your experience. In regards to the meal charges, the charge was the direct cost of items and SC which was presented in the bill. There were no extra charges added for any public holiday. Thank you,
5 sur 5
par un voyageur

Publié le 30 janv. 2024 sur Hotels
This is in a beautiful location! High up in the hills. The hotel is lovely. We arrived and waited for an hour or so. It seemsd abandoned and the telephone number was out of order. So we decided to leave and walk down the hill to find another hotel. So lucky for us we asked a man if he had a tuktuk and it turned out he worked at the hotel sometimes so took us back. Indika was incredile. He looked after us from start to finish. Made sure our rooms were kovely and clean. Brought us refreshments. Drove us to a restaurant in the evening for dinner. Made us a delicious breakfast in the morning. Indika made our stay a 10 out of 10 but I have to mark down for there being nobody there when we arrived.
Commentaires de Gestion de l’hôtel
1 févr. 2024 par Kanishka Migara , Gestion de l’hôtel
Hello Dominic, Thank you for your kind words and the great review on your stay. Our sincere apologies for the inconvenience caused on arrival and we will ensure that this is looked in to in the future. Hoping to welcome you again soon. Thank you