Note fondée sur 375 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
3,5 Service et personnel
3,6 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 25 mai 2022 sur Hotels
par un voyageur
Publié le 9 nov. 2019 sur Hotels
par Catherine de Québec
des frais supplémentaires exagérés
Publié le 17 juill. 2016 sur HotelsNous avions réservé ce condo pour une nuit avant de prendre notre vol pour notre famille de 3 personnes et mes beaux-parents. Nous l'avions choisi pour l'emplacement et les commodités proposés. Comme nous avons été déçus et frustrés! En arrivant, notre unité n'était pas prête et nous avons dû attendre 1h30. Nous nous sommes vus charger des frais de ménage de 88$ US pour une seule nuit, déjà que nous avions déboursé un bon montant pour l'unité. Finalement, quand nous avons enfin eu notre condo, la climatisation ne fonctionnait pas et il faisait au moins 30 degrés. Quand nous nous sommes plaints, on nous a expliqué que pour les clients qui ne dormaient qu'une nuit cela coûtait 25$ US pour avoir la clim! Ok, si vous ne souhaitez pas louer aux voyageurs de passage et bien, ne le faites pas! Avoir su, nous aurions réservé deux chambres à l'hôtel et nous aurions pu dormir.
par un voyageur
Publié le 13 déc. 2015 sur Hotels
par un voyageur
Publié le 10 sept. 2024 sur Expedia
I really love the Stay Amazing. I would definitely book here all the time. Trust me when I say you’ll never regret it.
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Leinaala , Gestion de l’hôtel
Thank you for your review! We appreciate your feedback and support. Your choice to stay at Kanaloa at Kona for your vacation means a lot to us. We hope your experience exceeded expectations. Our team is dedicated to creating memorable moments for guests. We look forward to welcoming you back to Kona for future vacation.
par un voyageur
Publié le 28 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
4 sept. 2024 par Leina'ala , Gestion de l’hôtel
Thank you for your review! We appreciate your feedback and support. Your choice to stay at Kanaloa at Kona for your vacation means a lot to us. We hope your experience exceeded expectations. Our team is dedicated to creating memorable moments for guests. We look forward to welcoming you back to Kona for future vacation.
par un voyageur
Publié le 17 août 2024 sur Expedia
The unit assigned to us was grossly dirty. I was reading reviews before booking and they were mix of good and bad.
Unfortunately, our experience was not good at all. I don’t mind an older hotel or building as long as it is clean. But this unit had dead and live insects, sticky and dusty doors (esp the toilet doors), faux leather chair peeling all over, stained bathtubs and stain on bedsheets.
We had to check out early and find another place to stay.
I just hope they’d refund our cleaning fee considering we only stayed 2 out of 7 days of our booking, and also the cleaning fee dows not make sense for us because the unit was not clean when we checked in.
Commentaires de Gestion de l’hôtel
23 août 2024 par Leinaala , Gestion de l’hôtel
We're really sorry that your experience at Kanaloa wasn't up to your expectations. We always strive to ensure that our guests have an exceptional stay, so we deeply regret that we didn't meet your needs this time. Your feedback is incredibly important to us, and we promise to do everything we can to make the necessary improvements. Thank you for bringing this matter to our attention.
par un voyageur
Publié le 21 juill. 2024 sur Expedia
Beautiful place and breathtaking view of the ocean
Commentaires de Gestion de l’hôtel
23 juill. 2024 par Castle Resorts & Hotels , Gestion de l’hôtel
Hi Gloria,Thank you for your recent review. We are thrilled to hear that you enjoyed your stay with us. Your positive feedback means the world to us and we are committed to providing exceptional service to all our guests. We can't wait to welcome you back in the near future for another fantastic stay.If there is anything we can do to make your next visit even better, please don't hesitate to let us know. Thank you once again for choosing us and for taking the time to leave such a wonderful review. Warm regards,Castle Resorts & Hotels
par un voyageur
Publié le 17 juill. 2024 sur Expedia
Location and scenery: A . This is truly A beautiful property. The staff was welcoming and kind. Our family had a fantastic time, once we got in!
However, we specifically requested AC and were given a unit with broken AC. We asked for fans on three occasions and we're told they would be brought over. Never arrived. Reported a short in a light that was not addressed. And no one was there for checkin when we arrived with no communication about how to checkin after hours. So, communication and follow through on requests needs work.
Those issues aside, the unit itself was fantastic. Spacious and clean. Easily living for a family bringing three teenagers. And that view... Wow. Will stay here again, but be more aware of the issues listed above.
Commentaires de Gestion de l’hôtel
23 juill. 2024 par Castle Resorts & Hotels , Gestion de l’hôtel
Hi there,I just wanted to take a moment to express my gratitude for the review you recently left. Guest satisfaction is our top priority, and your feedback helps us improve and provide a better experience for everyone.I have already notified the correct department about the issue you brought to our attention, and we are working on resolving it promptly.Thank you again for taking the time to share your thoughts with us. We appreciate your support and hope to welcome you back soon.Best regards,Castle Resorts & Hotels
par un voyageur de London
Publié le 14 juill. 2024 sur Expedia
Had a great time. Well maintained and clean
Commentaires de Gestion de l’hôtel
23 juill. 2024 par Castle Resorts & Hotels , Gestion de l’hôtel
Thank you for your recent review. We are thrilled to hear that you enjoyed your stay with us. Your positive feedback means the world to us and we are committed to providing exceptional service to all our guests. We can't wait to welcome you back in the near future for another fantastic stay.If there is anything we can do to make your next visit even better, please don't hesitate to let us know. Thank you once again for choosing us and for taking the time to leave such a wonderful review. Warm regards,Castle Resorts & Hotels
