Ratings based on 439 Guest Reviews
Hear it directly from our travellers
4.2 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 27, 2024
Comment from Hotel Management
Aug. 28, 2024 by Jen, Hotel Management
Thank you for staying with us. We appreciate your feedback. Mahalo!
by A traveller
Posted Aug. 27, 2024
The landscaping is wonderful and a peaceful property. Our unit was clean, but out-dated, the shower was newly renovated and very nice. Nonetheless, it had two lanai's, which were great. The ceiling fans were quite old and the one in the living room was very loud and the washing machine was extremely loud. Also, the toilet was very low with an oval seat. What wasn't good was finding out 24 hours before our arrival that air-conditioning is available for a fee, which is $20.00 plus tax per day. I understand the need to offset the electrical cost as we lived on the Big Island for several years, ten dollars would be more appropriate. Staff was absolutely wonderful and helpful, the three pools were beautiful.
Comment from Hotel Management
Aug. 28, 2024 by Jen, Hotel Management
Aloha! We are so happy that you returned to the Big Island and overall enjoyed your stay!! We are sorry that you were caught off guard regarding the optional AC daily fee as it is listed under the property/important information. We appreciate all of your feedback and will discuss with management the items you mentioned. Mahalo!
by A traveller
Posted Aug. 8, 2024 on Expedia
The condo has basic amenities but very old and needs updating especially on beddings, towels and utensils. Closets need to be more neat and organized. There is a stain on the carpet in the bedroom. Exterior maintenance is perfect.
Comment from Hotel Management
Aug. 27, 2024 by Jen, Hotel Management
Aloha! Thank you for taking the time to provide us with feedback. We will take this into account and will make the necessary improvements for a better experience for our future guests. Mahalo!
by A traveller from CHICO
Posted Aug. 5, 2024 on Expedia
This is a beautiful property and great for families. We weren't at the Condo much, but it did have everything we needed. They also have 3 pools and one that looks over the ocean. There is also a pool strictly for Adults Only, which helped relieve worry while at the "other" pools with the kids.
What bothered me most was that when we checked in at their sister resort down the street we were advised that if we wanted to use the AC we had to pay. If we used it ONE TIME we had to pay for the entire stay. You can't just use it one day. This was an unplanned expense that we didn't expect so be aware!
Comment from Hotel Management
Aug. 9, 2024 by Jen, Hotel Management
Aloha! Thank you for your response and we are happy you enjoyed your stay. The property was not originally built with air conditioning, it was added to units later. We are sorry that you did not expect an unplanned expense. AC is optional with an additional fee depending on the type of room. The AC information is listed under Important Information in the About This Property section. Mahalo.
by A traveller
Posted Jul. 29, 2024 on Expedia
Excellent experience from start to finish. Check in just and security was fire and amazing. Keep Kanaloa sacred no develop. Mahalo
Comment from Hotel Management
Aug. 1, 2024 by Jen, Hotel Management
Aloha! We are so happy that you had an excellent experience with us. We hope to see you again soon. Mahalo!
by A traveller
Posted Jul. 17, 2024 on Hotels
Comment from Hotel Management
Jul. 23, 2024 by Kyle and Jenny, Hotel Management
Thank you for staying with us! We hope you got to enjoy the Island to the fullest!
by A traveller from LAKEWOOD
Posted Jul. 16, 2024 on Expedia
Very quiet and clean area. Employees were fantastic! Our trip was beyond our expectations!
Comment from Hotel Management
Jul. 23, 2024 by Kyle and Jenny, Hotel Management
We are glad to hear we added to your experience! Hope you can come back and enjoy the island again!
by A traveller
Posted Jul. 10, 2024 on Expedia
Nice property and location.
Comment from Hotel Management
Jul. 23, 2024 by Kyle and Jenny, Hotel Management
We are happy to hear you enjoyed the Kanaloa and surrounding area. We hope to see you again in the future!
by A traveller
Posted Jul. 9, 2024 on Expedia
Beautiful we'll keep property and grounds. Amazing view of the sunsetting over the ocean. Very convenient to nearby activities.
Comment from Hotel Management
Jul. 23, 2024 by Kyle and Jenny, Hotel Management
We are very happy to hear you enjoyed your stay. We hope you can visit the island again in the near future!
by A traveller from Highland
Posted Jul. 5, 2024 on Expedia
Comment from Hotel Management
Jul. 23, 2024 by Kyle and Jenny, Hotel Management
Thank you so much for staying with us. We hope you had an excellent time on the Big Island.
