Avis BEACH-FRONT, Palms on-the-beach2 retreat STUDIO unit KAITERITERI.(Abel Tasman )

Great guests full of appreciation and left the place spotless and clean. Thank you.

Friendly and lovely guests to host. Appreciative and truly a pleasure to have them stay over the Christmas period.

Thus is for the studio bed and breakfast unit. The self contained unit has an en suite bathroom and kitchenette. The studio unit has spectacular views of sea, beach and snow capped mountains. We don’t rent out this unit in winter as the al fresco atrium bathroom toes not lend tp comfort and warmth in colder months, but in summer is a unique nature lodge experience, both loved and enjoyed by continental l nationalities.

You knew this studio accommodation was non self catering. Its a bed and breakfast unit. You should have booked self contained for $15 more, but you insisted you needed separate beds, and thats why you booked the studio. You then insisted on making it self catering, by asking certain privileges, and we gave you what ever you asked, as we try to please our guests and show exemplary hospitality. We gave you certain extras to make your stay special. ( next guests will not be given this privilege, because its always the ones who get the extra privilege who moan and complain after, about the pettiest minor things) I am very disappointed in your review; its not actually a review, just a list of complaints, as you spent the money and now crying over it. In a review you supposed to mention good points and bad points, that is what a review is. This is a beach house, eco nature accommodation, and beautifully furnished. We in one of the best, if not best locations in Kaiteriteri. You had nothing good to say, despite us giving you five stars. (We will not return insult for insult. We show exemplary hospitality and treat our guests like family, give the best we can.) Personally, I think thats because the nature of things is determined by the inward disposition of the soul. That is, a man gets his ideas about his neighbour or property, by what he himself is. Firstly the accommodation ( the studio unit in this case) is semi detached to the house and completely private separated by huge solid rimu wood folding doors which are sound proof. Own roof, and semi detached to main dwelling as built on in 2009..This attaches to our lounge and dining room which we don’t use this part of the house when guests are staying, so really don’t know the noise you talking about. One hears absolutely no noise from other guests or visitors in main part of the house, only when we preparing pizzas for guests. The house is earthquake proof, and only noise is you walking on floors. It also is extremely peaceful and quiet and any noise you hear may seem louder. Solid yellow wood couch, with beautiful chairs and table and even a recliner made of special wood. Brand new mattresses. (Donated the money to the owner. Thank you but no thank you. ) You booked peak season. You are not entitled to a refund. You prevented others from staying as there is a shortage of pristine accommodation, and cut your stay due to family problems. You were given toilet paper, free washing powder too. ??

Absolutely wonderful guests, so appreciative and a pleasure to host. Thank you for leaving the place spotless as you found it

After every booking we receive we send an email requesting bond which is fully refundable on proper vacating. You signed a registration when you arrived, and shows clearly our terms. We request bond deposit as security because we do not take your credit card details. All accommodations require security,, and this. In order to maintain our high standard of cleanliness and the pristinity of the unit for all future guests to enjoy, we ask for this bond deposit. My manager knew your time of arrival, so your complaint about the owner not being contactable is not valid. My manager went to the extra trouble to provide a bowl of fresh fruit and flowers too in the unit. Why not compliment him! You were given free TV instead of wifi, as the owner is away, and wifi not provided for one month in the year. So sorry you were disatisfied with the view. Makes absolutely no sense to me, as the view is one of the best sea views in Kaiteriteri and we are one of three properties on the beach in the whole of Kaiteriteri, 50 to 60 meters from the waters edge, and the property was purchased because of its amazing location.

Guests have no sense of humour:The owner is humorous & friendly of this small Eco Nature lodge accommodation & welcomes everyone with a traditional welcome greeting 'HAERE MAI'.(" Mainarki Tange", we look after people). Our guide lines are in place FOR YOU, THE GUESTS, to ensure equal opportunity for all guests to enjoy this pristine accommodation: Terms &conditions are signed & agreed upon arrival. FREE Wifi & micro wave free sleep 10pm to 7am.(FOR YOU) We have NO RULES, we don’t accommodate children as they break rules. We simply request, as per eco guide lines, to avoid odious contamination of bedroom linen&curtains.(health&safety) Guests contaminated unit with cooking odours, almost every night, hence leaving a stench in the unit which had to be professionally removed. The stove was left outside, plugged in, overnight & so we removed it each evening for safety. Guests were not tidy, on the contrary extremely messy & on vacating left the unit absolutely filthy & every dish, pot, pan& utensil had ;to be washed and cleaned. These guests were in breach of the safety guide lines that they signed and agreed on check in. Guest was not charged a cleaning fee, as we have always fully refunded security bond,,and in hind site, this should not have been refunded. Guests misinterpreted ECO guide lines & blatantly lied as follows: Guests were treated with respect, never threatened to charge them. There is a table; 2 beautiful Rimu wood& leather chairs to eat on in the unit The aluminium table & chairs outside is charming& stable. Where are the positive attributes ?Look at the other reviews! The Unit is self contained, is not serviced & self-catering. The guests report is full of misunderstanding & exaggeration. 2 stars given for this accommodation is just a reflection of the guest. The accommodation is 4 to 5 star, meticulously maintained for ALL GUESTS TO ENJOY the pristine accommodation and the natural environment. We show exemplary hospitality.We do not pass judgement or discriminate.