Note fondée sur 935 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,5 Service et personnel
4,5 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 26 août 2024 sur Expedia
The location is perfect for me to visit my sons. Their service is great and everyone is friendly. The water in the bathroom barely got lukewarm this visit and the pillows had a sour smell. I’ve stayed there multiple times and will stay again but for the price of their rooms, I want better quality.
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Celicia H, Radisson Concierge, Gestion de l’hôtel
Karen, thank you so much for your feedback on your recent experience at our hotel. I am so glad that you think our hotel to be the perfect place for you to stay while visiting your sons with our friendly and great service. Though the feedback on the condition of your pillows and shower's temperature is definitely concerning. We hope that with these improvements we can provide the quality that you expect upon your next visit. Thank you very much for sharing these points.
par un voyageur
Publié le 25 août 2024 sur Expedia
Booked our suite and tried blaming it on Expedia for over booking when we reserved the room 3 weeks prior and spoke with the staff.
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Celicia H, Radisson Concierge, Gestion de l’hôtel
William, on behalf of us all at the Radisson Plaza Hotel in Kalamazoo, I would like to apologize for the trouble and inconvenience that you encountered during your last visit to our hotel. We truly tried to make the best of things with this unideal situation, but our miscommunication promised one thing and we delivered another, which was unfortunate. Thank you so much for sharing your feedback and honest rating. If there is something I can do to make things right, I would love to try, if you would like to reach out and ask for me.
par un voyageur
Publié le 17 août 2024 sur Expedia
Everything was absolutely amazing!
Commentaires de Gestion de l’hôtel
20 août 2024 par Celicia H, Radisson Concierge, Gestion de l’hôtel
Megumi, we would like to thank you for leaving us a review. It is wonderful to hear that everything about your stay was absolutely amazing!! We hope that you will stay with us again real soon, as it was an absolute pleasure to serve you.
par un voyageur
Publié le 15 août 2024 sur Expedia
Front desk was great. So nice and helpful
Commentaires de Gestion de l’hôtel
20 août 2024 par Celicia H, Radisson Concierge, Gestion de l’hôtel
Hello Jaclyn, your sweet words have absolutely made our day! Everyone at the front desk would like to thank you for your recognition. We hope that you will visit our hotel real soon!
par un voyageur
Publié le 12 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 août 2024 par Celicia H, Radisson Concierge, Gestion de l’hôtel
Hello Mike & Leslie, thank you so much for leaving us a review! It is wonderful to hear that your stay was pleasant, but it looks like we may have missed the mark somewhere along the way. We hope that upon your next visit to our hotel, we can provide a 10 out of 10 experience!
par un voyageur
Publié le 8 août 2024 sur Expedia
Overall a great experience the staff did show up an hour before checkout but that’s no big deal.
Commentaires de Gestion de l’hôtel
9 août 2024 par Celicia H, Radisson Concierge, Gestion de l’hôtel
Hello Ethan, and thank you so much for leaving us a review. It is wonderful that you had an overall pleasant experience at our hotel, but I am concerned with your statement on the lack of staff presence before checkout. I would love to hear more about your experience if you would like to reach out. Thank you so much for choosing the Radisson.
par un voyageur
Publié le 7 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Celicia H, Radisson Concierge, Gestion de l’hôtel
Hello Carrie, and thank you for leaving us a review of five stars! Hope to see you again soon!
par un voyageur
Publié le 4 août 2024 sur Expedia
We had to move rooms because the room we had smelled so bad. It's almost like the rooms don't have ventilation, even though they recently remodeled. The area isn't safe and they don't have security, we recently stayed at the Hilton and it's nicer and newer. I don't feel like the Radisson is that much nicer for the amount of money we spent.
Commentaires de Gestion de l’hôtel
9 août 2024 par Celicia H, Radisson Concierge, Gestion de l’hôtel
Amanda, thank you so much for your review. We were of course more than happy to move rooms for you, as the initial room did not meet our standards of excellence and satisfaction for our guests. I am so sorry that you had to encounter this room at all. It has certainly been an opportunity for coaching, and we are thankful that we were able to immediately address the issue. We hope that should you decided to stay with us again, that we will have the opportunity to exceed all your expectations and provide a much more satisfactory experience. Thank you very much for your feedback.
par un voyageur
Publié le 2 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Celicia H, Radisson Concierge, Gestion de l’hôtel
Tyler, thank you for your review! Glad you had a pleasant time at our hotel. Hope to see you again real soon!
par un voyageur
Publié le 30 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 août 2024 par Celicia H, Radisson Concierge, Gestion de l’hôtel
Hi Jason, thank you very much for your review! I am so glad that you had a ten out of ten experience at our hotel! We hope that you will stay with us again real soon. Thank you for choosing the Radisson!
