Note fondée sur 940 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,8 Propreté de la chambre
3,4 Service et personnel
3,0 Confort de la chambre
2,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 1 oct. 2023 sur Expedia
No toilet paper , receptionist act poorly…poor maintenance…
Commentaires de Gestion de l’hôtel
2 oct. 2023 par LaTunde Murrant. Rewards Specialist, Gestion de l’hôtel
Dear Dany,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN KALAMAZOO WEST - WESTERN MICHIGAN U. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the poor act of the receptionist, no toilet paper and the poor maintenance. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so disheartened to hear this was not the impression left with you. We will take your concerns into consideration to improve experiences with us. We will take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,LaTundeRed Roof Management RediResponse Specialist
par un voyageur
Publié le 31 mai 2022 sur Expedia
It was dirty and we didn't felt safe AT ALL
Commentaires de Gestion de l’hôtel
15 juin 2022 par GM, Gestion de l’hôtel
We would like to thank you for your feedback as it is very important to us. We are very saddened to hear that we did not meet all of your expectattions during your stay with us. I cam assure you that I have adderessed your concerns. We do hope this experience does not deter you from staying with us again in the near future.
par un voyageur
Correct pour une nuit
Publié le 15 avr. 2019 sur HotelsGrande chambre avec frigo. Conforme au red roof inn habituel.
2 problèmes à noter : 3 insectes morts à l’arrivée dans la salle de bain.
Soit le sol était sale, soit le produit pour nettoyer rendait le sol glissant ?!
Commentaires de Gestion de l’hôtel
19 avr. 2019 par Alyssa, Gestion de l’hôtel
Thank you for your positive review! We hope to see you again in the future!
par un voyageur
Publié le 24 déc. 2018 sur Hotels
Commentaires de Gestion de l’hôtel
28 déc. 2018 par Alyssa, Gestion de l’hôtel
Thank you for your positive review. We hope to see you again soon!
par un voyageur
Publié le 12 déc. 2024
par un voyageur
Publié le 5 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Toujana RediResponse Specialist, Gestion de l’hôtel
Thanks for sharing this perfect rating Matt. The staff at the Red Roof Inn Kalamazoo West - Western Michigan U and I appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,ToujanaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 1 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Jonathan RediResponse Specialist , Gestion de l’hôtel
Hello James, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN KALAMAZOO WEST - WESTERN MICHIGAN U and I were saddened to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,JonathanRed Roof Management RediResponse Specialist
par un voyageur
Publié le 1 oct. 2024 sur Expedia
Wonderful place
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Sashauna RediResponse Specialist, Gestion de l’hôtel
Dear Patrick,Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn Kalamazoo West - Western Michigan U. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our wonderful facility. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 1 oct. 2024 sur Expedia
Good
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Kamaria RediResponse Specialist, Gestion de l’hôtel
Dear Anwar,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN KALAMAZOO WEST - WESTERN MICHIGAN U. It's great to see that we earned your 3/5 score. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kamaria Red Roof ManagementRediResponse Specialist
par un voyageur
Publié le 30 sept. 2024 sur Expedia
Great place to stay if you need affordable and cleanliness.
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Tianna RediResponse Specialist, Gestion de l’hôtel
Hello Dylan, Thank you for taking a moment to share your feedback regarding your recent visit at the Red Roof Inn Kalamazoo West - Western Michigan U. It is so rewarding to read that you enjoyed the spotlessness of your room and the affordability of our location. It is our primary intention to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.Please know that we value you as our guest and appreciate your business. We can’t wait to see you under our roof soon, where we can continue to offer you a clean, comfortable and a 5-star experience at an affordable price!Sincerely,TiannaRed Roof ManagementRediResponse Specialist
