Note fondée sur 291 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,1 Service et personnel
4,1 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 26 sept. 2024 sur Expedia
The room was booked and checked out without it being clean
Commentaires de Gestion de l’hôtel
13 nov. 2024 par Emily Santoni, General Manager, Gestion de l’hôtel
Thank you for your feedback, Keiera. This property is under new management as of October 2024. I have a new housekeeping team with years of experience that is dedicated to ensuring every guest has a clean and comfortable stay. We hope to have an opportunity to serve you in the future.
par un voyageur
Publié le 24 sept. 2024 sur Expedia
The staff were really nice and accommodating.
The price is good for a suite, and everything worked
The property needs to upgrades to rooms and furniture are dated and
The televisions are old and small
The outside grounds and entrance don't look very inviting. Needed sweeping, no plants.
Furniture old and worn, windows and doors needed cleaning
Smoking from staff and others should have to be done somewhere else other than the main entrance.
Staff should have to wear uniforms, so they are readily identifiable.
Commentaires de Gestion de l’hôtel
13 nov. 2024 par Emily Santoni, General Manager, Gestion de l’hôtel
Thank you for your feedback, Christopher. This property is under new management as of October 2024 and I am working hard to address areas needing improvement and am quickly approaching a renovation that includes the furniture items you mentioned. We hope to have an opportunity to serve you in the future.
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
13 nov. 2024 par Emily Santoni, General Manager, Gestion de l’hôtel
Thank you for your feedback, Rebecca.
par un voyageur
Publié le 12 sept. 2024 sur Expedia
Stayed 1 night 2 rooms, better than what I’ve stayed in the past and more reasonable rate. Would stay here again. The only thing I didn’t like is there was no hot tub
par un voyageur
Publié le 10 sept. 2024 sur Hotels
par un voyageur
Publié le 9 sept. 2024 sur Expedia
par un voyageur
Publié le 1 sept. 2024 sur Hotels
par un voyageur
Publié le 30 août 2024 sur Expedia
I would like to say this stay was wonderful. Your staff member, Punkin, truly make an impression with us. She was incredible and went above and beyond with her customer service. We stayed in room 104 and 108 and she was amazing for us. We did have to move to room 108 as there was a tv issue but she quickly took care of us. Not to mention best breakfast ever at a hotel. We were very pleased with our stay.
par un voyageur
Publié le 25 août 2024 sur Hotels
When we got there, we were put into a room that hadn’t been cleaned yet. We went back and got another room. The new room they put us in did not have bedding for the sleeper sofa or toilet paper so I had to go back down and get that.
The room was spacious, breakfast was good and the shower was good. The hairdryer was missing from the bathroom.
par un voyageur
Repairs/cleaning needed
Publié le 12 août 2024 sur HotelsBoth yeah cans were unlined and full. The bathroom particularly unsanitary filled with used feminine products. Towel rack broken and under the sink, kitchen virtually empty but the dishwasher filled with dishes. Ice had hairs in it as did the carpet, long blonde ones, neither of us are blonde. Drawer handles in the kitchen were broken, couch soiled. I booked last minute traveling to Chicago and we were too tired to keep driving. I would rather have slept in the car. Front desk gentleman and cleaning person were quick to respond, but they need more help, room was in disrepair and dirty (beds were ok). Hire maintenance and cleaning crews to fix the easy stuff and return the rooms to a state fit for human inhabitants.
