Note fondée sur 7 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
3,9 Service et personnel
4,7 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Great Night at Kalgan
Publié le 27 mars 2020 sur HotelsGreat
Commentaires de Gestion de l’hôtel
27 mars 2020 par Tracey. Manager., Gestion de l’hôtel
Thank you Graeme. We are please you like our chalet and park. We look forward to seeing you again.
par un voyageur
Publié le 27 janv. 2020 sur Lastminute
Commentaires de Gestion de l’hôtel
30 janv. 2020 par manager, Gestion de l’hôtel
Thank you Rama for your review.
It's a shame you had so much difficulty with the booking channel. We are happy we were able to assist you.
par un voyageur
Publié le 20 janv. 2020 sur Wotif
Chalets were old but still extremely clean and had everything we needed! The beds were very comfortable staff were extremely accommodating the park it’s self it’s great on the river plenty for us as a family of five to do! Great location easy to get to beaches and Albany we will be back!
Commentaires de Gestion de l’hôtel
20 janv. 2020 par Jeanette, Gestion de l’hôtel
Hi. Thank you for your kind review. We are pleased you enjoyed your stay. Even though the chalets are old they are in the process of being renovated & hopefully will be finished when you visit us again.
par un voyageur de PERTH
Publié le 16 janv. 2020 sur Expedia
I booked a place for 12 people n I got a place for 8
N the manager gave me $200 discount n I still haven't received it yet
Commentaires de Gestion de l’hôtel
17 janv. 2020 par Manager, Gestion de l’hôtel
Thank you for your review.
It was explained to you that the booking channel allocated your chalet incorrectly as the 1 you wanted was already booked. The chalet you received was suitable for the amount of people staying in it, other than it had 1 bathroom, not 2.
We gave you a considerable discount for the inconvenience of having 1 bathroom.
As you booked thru Expedia, I would suggest you contact them in regards to the discount as it was done immediately our end.
To see that this never happens again, we contacted Expedia/Wotif and had them change their links which they set up for us, removing the link from the 2 bathroom chalet going to the 1 bathroom chalet when the larger one is booked. They have assured us that the larger one now "stands alone" and has no links to our other chalets. The booking system done the re-allocation because the amount of people staying in the chalet was suitable. It did not take into account the number of bathrooms.
We apologised when you checked in and we apologise again now. Please let us know how you go with Expedia.
par un voyageur
Publié le 14 janv. 2020 sur Hotels
Commentaires de Gestion de l’hôtel
14 janv. 2020 par Manager, Gestion de l’hôtel
Thank you Carolyn for your review.
par un voyageur
Publié le 27 déc. 2019 sur Hotels
Commentaires de Gestion de l’hôtel
27 déc. 2019 par Tracey., Gestion de l’hôtel
Thank you for your great review. Hope to see you back.
par un voyageur de Kalgoorlie
Publié le 27 août 2019 sur Wotif
all ok cost was high but overall not bad would stay there again
great location
Commentaires de Gestion de l’hôtel
7 sept. 2019 par Manager, Gestion de l’hôtel
Thank you for your review.
