Note fondée sur 1 évaluations de clients

Écoutez ce qu’en pensent nos voyageurs
2,0 sur 5
5,0 Propreté de la chambre
2,0 Service et personnel
5,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
2 sur 5
par un voyageur

Publié le 24 avr. 2022 sur Wotif
The Grange on Calgan Farm is placed on beautiful grounds with views over the Kalgan River. It is very quiet and relaxing, however, even though it is advertised as pet and child friendly the host is not particularly friendly towards dogs and children. We had a lovely time in Albany, and spent hardly any time at the Grange, with two adults, two teenage children and a labrador, expecting a dog friendly place, as it was advertised, but did not feel welcome with our dog. The host was extremely critical of the additional dog hair inside, even though we were very conscious of it and swept the living and bed room ourselves before departure and clean human hair in the shower. I was under the impression that service was included and if a place is advertised as pet friendly that extra pet hair is to be expected. Instead of addressing the issues for future guests the host is now complaining to me through text messaging, be warned.
Commentaires de Gestion de l’hôtel
12 mai 2022 par Wayne, Gestion de l’hôtel
One of my house rules which the guests signed states: "Pets: Some pet dogs most welcome but not allowed on beds or couches, must be restrained and owners must clean up after their dog. Dog hairs on floors need to be swept up please." These owners did not sweep up after their dog left hairs throughout the house. I spent many hrs cleaning up after them and contacted them to say I was disappointed that they hadnt done so. I was good to their teenage children asking them what school they attended and inviting all of them to feed the chickens and peacocks. The comments above are exaggerated and incorrect and I never included cleaning up dog hair on this scale as part of the service. I like dogs and kids however I am now not accepting either as I have had many problems with parents and their dogs.