Note fondée sur 12 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,1 Service et personnel
3,0 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 3 févr. 2020 sur Hotels
par un voyageur de Philippines
Publié le 2 févr. 2020 sur Expedia
When I checked in the type of room that I had booked and paid for was not available due to claims of maintenance concerns. They offered me a downgraded room and were astonished that I asked for some of my money back.
They actually expected that they could sell a room, not deliver it and offer an inferior product but keep all the money.
The room was in the middle of a residential neighbourhood where every one had about a dozen roosters. Non stop crowing 24 hours a day. There was a nice large shared balcony, problem was kids playing until late at night then a family talking loudly at 5 AM.
Room itself was nice, modern and clean. However the kitchen had no hot place and there was no refrigerator in the room, but they did move a small one in.
Commentaires de Gestion de l’hôtel
3 févr. 2020 par Teresa , Gestion de l’hôtel
Hi Rick, thanks for your review. First none our rooms were or are under maintenance so you were given the room you booked for. We are not dishonest so kindly do not make it out that we are trying in anyway to scam anyone. Yes some of the neighbours keep cocks but they will only crow at sunrise and and then sometimes sunset as the animals sleep at night so kindly do not exaggerate. I am not sure why you have an issue with kids playing in the street, also the street is on the other side of the building so you could not hear any street noise from your room. As for other guests talking loudly all you should have done is kindly requested them not to disturb you or advised one of our staff who would have done this for you. All guests are aware that after 9pm they are to keep the noise down in the communal areas. I take great offence that you are inferring that we are in anyway dishonest, we work very hard to run our small business and have had great reviews on different platform such as booking.com, airbnb and agoda. These reviews demonstrate the effort we make in providing our guests the best value for money and great levels of service that we are proud of. Regards Teresa
par un voyageur de Rome
Publié le 28 sept. 2019 sur Expedia
Excellent apartment. We were very satisfied with our choice, the apartment was huge, clean and we were very comfortable. The staff are superb, very attentive and friendly. They helped us with all our inquiries and organised our travel to boracay. Nice and quiet place with a big garden so we could relax properly after our long inbound flights. We tried a lovely restaurant just around the corner called Latte which was recommended by the staff. The apartment is easy to get to from Kalibo airport and close to the main bus station. Happy to recommend.
Commentaires de Gestion de l’hôtel
3 oct. 2019 par Teresa, Gestion de l’hôtel
Hi Riza, thank you for staying with us and we appreciate the great review. If there is anything you feel we can improve please let us know and we hope you enjoyed your stay here in the Philippines. Kind regards Teresa
par un voyageur de Italy
Publié le 27 sept. 2019 sur Expedia
Lovely staff, professional and very polite and helpful. They helped us so much with our children so me and my husband had some time to do some shopping. Apartment was large and well designed. Everything was clean and tidy. We had a comfortable stay. Its an apartment building with large communal spaces and a big garden with outside furniture. Easy to get to from Kalibo airport and easy to get into town. The building is off the main road so quiet and peaceful. I definitely would recommend.
Commentaires de Gestion de l’hôtel
3 oct. 2019 par Teresa, Gestion de l’hôtel
Hi Carmen, thank you for staying with us and we appreciate the great review. If there is anything you feel we can improve please let us know and we hope you enjoyed your stay here in the Philippines. Kind regards Teresa
par un voyageur de UK
Publié le 26 sept. 2019 sur Expedia
Very nice place to stay. Staff were great and made sure we were fine. The apartment was large and comfortable. Everything was nice and clean. Building has a big garden and large patio. Easy and quick to get to from the airport. Easy to get in and out of town. Nice restaurants close by. No complaints.
Commentaires de Gestion de l’hôtel
3 oct. 2019 par Teresa, Gestion de l’hôtel
Hi John, thank you for staying with us and we appreciate the great review. If there is anything you feel we can improve please let us know and we hope you enjoyed your stay here in the Philippines. Kind regards Teresa
par un voyageur de UK
Publié le 25 sept. 2019 sur Expedia
Staff were fantastic and treated us really well. The apartment was huge and very clean and comfortable. Building has a garden and large patios so plenty of space to relax in. Location is on a side street off one of the main roads into Kalibo. Its nice a quiet but still fine for going into the centre on town. We grabbed a tricycle and got around Kalibo without any hassles. Very close to Kalibo airport and the main bus station for our onward trip. Wifi worked well. Would stay there again.
Commentaires de Gestion de l’hôtel
3 oct. 2019 par Teresa, Gestion de l’hôtel
Hi Paul, thank you for staying with us and we appreciate the great review. If there is anything you feel we can improve please let us know and we hope you enjoyed your stay here in the Philippines. Kind regards Teresa
par un voyageur
Publié le 24 sept. 2019 sur Expedia
Great place to stay. Staff are very nice and helpful and really took care of us. Large and comfortable apartment with everything you need including a small kitchen. Everything was very clean. Location was fine and easy to get to from the airport and easy to get into town. Its on a side street off one of the main roads into Kalibo so nice and quiet. Big garden and large communal areas to relax in. Nice to stay at a place with open but safe areas the kids can play in. WiFi was good we were able to stream and make video calls. Definitely recommend.
Commentaires de Gestion de l’hôtel
3 oct. 2019 par Teresa, Gestion de l’hôtel
Hi Razel, thank you for staying with us and we appreciate the great review. If there is anything you feel we can improve please let us know and we hope you enjoyed your stay here in the Philippines. Kind regards Teresa
par un voyageur de Glasgow
Publié le 5 sept. 2019 sur Expedia
Great place to stay. The owner really took care of us and made our stay very comfortable. They organised an airport pick up and got us to the bus station the next day for our trip to Boracay. The apartment was large, comfortable and very clean. They have a nice Nipa hut in the garden were we chilled out and relaxed after dinner. Can't fault anything as everything was so nice. We will stay there again on the way back.
Commentaires de Gestion de l’hôtel
12 sept. 2019 par Teresa, Gestion de l’hôtel
Hi James, Many thanks for staying with us and many thanks for taking the time to review us. We are happy that you enjpoyed your stay with us and we hope you had a lovely trip here in the Philippines. Thanks and regards Teresa and the team at Laorenza Residences
par un voyageur
Publié le 1 juill. 2019 sur Expedia
Commentaires de Gestion de l’hôtel
15 juill. 2019 par Teresa, Gestion de l’hôtel
Hi, many thanks for 4 out of 5 rating. We greatly appreciate your review and thanks for staying with us during your Kalibo visit.
par un voyageur
Publié le 19 avr. 2019 sur Hotels
The worst people to deal with!!
Commentaires de Gestion de l’hôtel
31 mai 2019 par Teresa, Gestion de l’hôtel
Hi Corazon, I believe you requested to cancel your booking on the day of your arrival. As per our Expedia cancellation policy you can cancel free of charge up to 72 hours before your arrival. Our cancellation policy is considered very moderate. Cancelling within that timeframe means you will incur a penalty as per Expedia's terms and conditions. Kindly note we did provide you this information then. Thanks Teresa
