Note fondée sur 48 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,3 Service et personnel
4,8 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 28 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Warm Regards, Keith Tomkies – Cluster General Ma, Gestion de l’hôtel
Dear NIKIT, We would like to extend our sincere gratitude for taking the time to share your feedback ON Anantara Kalutara. We genuinely appreciate your valuable feedback, as it serves as a constant motivator for us to continue delivering top-notch service. Thank you for choosing Anantara Kalutara Resort, and we eagerly await the chance to welcome you back for another memorable experience. Warm Regards, Keith Tomkies – Cluster General Manager Anantara Kalutara Resort
par un voyageur
Publié le 11 août 2024 sur Expedia
great
Commentaires de Gestion de l’hôtel
12 août 2024 par Keith Tomkies – Cluster General Manager, Gestion de l’hôtel
Dear Tomohiko,We would like to extend our sincere gratitude for taking the time to share your feedback following your recent stay with Anantara Kalutara Resort. It is truly heartening to learn that you had a great experience during your recent stay.We genuinely appreciate your valuable feedback, as it serves as a constant motivator for us to continue delivering top-notch service. Thank you for choosing Anantara Kalutara Resort, and we eagerly await the chance to welcome you back for another memorable experience.Warm Regards,
par un voyageur
Publié le 19 avr. 2024 sur Expedia
Great food, friendly staff, beautiful property, private beach access.
Commentaires de Gestion de l’hôtel
23 avr. 2024 par Warm Regards, Keith Tomkies – Cluster General Ma, Gestion de l’hôtel
Dear Manjula,Thank you for sharing your wonderful experience at Anantara Kalutara on Expedia. We are thrilled to hear that you enjoyed the great food, friendly staff, and the beauty of our resort, along with the exclusive access to the private beach. It's our aim to provide a perfect escape, and we're glad it resonated with you. We look forward to welcoming you back for another delightful stay.
par un voyageur
Publié le 13 avr. 2024 sur Expedia
An average hotel pretending to be a luxury hotel,
I've stayed at several Anantara properties. This by far would be the lowest rated of the lot. Located in a not ideal area. Not a nice beach and the lagoon is not particularly beautiful either.
Service, especially in the main building and main restaurant, is inadequate in relation to the standards of an Anantara resort. The restaurant is like a waiting room in a train station and you constantly feel like a volunteer in a kindergarten. ...... There is no question of relaxed dining in a luxurious ambience here. Photoshop has also done its job here with the official pictures. The quality and selection of the food is mediocre, especially compared to other hotels (we know what we are talking about as we were guests in 6 excellent 5 star hotels during our round trip). On top, food and drinks are totally overpriced (sometimes 3 times the price of better 5 star hotels in the country........Pizza Magaretha 18 US $.... with what justification remains a mystery to me. No value for money!
Maintenance on buildings are needed especially on the pool decks ……never saw a 5 star hotel neither any anatara in this bad shape.
Fish smells from the head my regards to the poor management of the hotel….. totally overpriced hotel with poor facilities.
We are very disappointed with this Anantara Resort because it does not have the usual standard and totally overpriced........ Travel 174 km south to Tangalle and check at Anantara peace heaven !
Commentaires de Gestion de l’hôtel
23 avr. 2024 par Warm Regards, Keith Tomkies – Cluster General Ma, Gestion de l’hôtel
Dear Maryline, Thank you for taking the time to provide feedback on your recent stay at Anantara Kalutara Resort. We sincerely apologize that your experience did not meet the expectations. It is disappointing to hear that both the location and amenities fell short of your expectations.We truly value your feedback as part of our commitment to continuous improvement. While we understand your disappointment, we hope to have another opportunity to restore your faith in our resort and provide you with the standard of hospitality.
par un voyageur
Publié le 13 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 mai 2024 par Warm Regards, Keith Tomkies – Cluster General Mana, Gestion de l’hôtel
Dear Gun-Britt,Thank you for taking the time to share your review on Expedia based on your stay at Anantara Kalutara!
par un voyageur
A fantastic resort..
Publié le 2 nov. 2023 sur HotelsA nice clean hotel, the staff service was exceptional.
The position of the hotel was in a secluded island and the buildings were newish.
My main worry was that i wouldn't have an internet at times, but again, i was pleased that it was an always on.
The food was of a very high standard, the two restaurants both served meals for their respective cuisines.
The buffet restaurant did a bit of everything..
Had a ace time, very much having to leave the place.
Commentaires de Gestion de l’hôtel
3 nov. 2023 par Reshan Kalutanthri , Gestion de l’hôtel
Dear Bhupinder Mohan, We appreciate the time you have taken to publish your wonderful review about your recent stay with us. It is with great pleasure to note that you have had an amazing time spending in our resort. We are delighted that you were pleased with the service and the hospitality you have received during your recent stay and also we really appreciate your positive feedback regarding our food quality, we do take pride in catering to our guests needs the best way we can. Thank you so much for your kind words and high praise. It was a pleasure having you with us and we all hope that it's not too long before we have the opportunity to welcome you back to Anantara Kalutara for another unforgettable getaway. Kind Regards, Reshan Kaluthanthri Executive Assistant Manager
par un voyageur
Publié le 8 févr. 2022 sur Expedia
Good and bad. It’s a beautiful property with beautiful pools. But there’s nothing to do in or around. Food and drink is grossly overpriced, and I speak as someone who had just spent 5 days at the best hotel in Colombo, which was cheap in comparison.
Service which is meant to be friendly becomes intrusive and formulaic. Expect several calls a day to the room. This is what I come on holiday to get away from. For instance, order room service and 5 minutes later a call to see how it is - which means interrupting your meal and answering the phone. In the end I ignored all calls. Unfortunately I could not find a way to silence the room phone, or I would have done. This was exacerbated by the fact that I was added to the WhatsApp of a manager without warning on the day before arrival, and then sent numerous messages trying to upsell services.
There are some security issues. The pool villas cannot be locked. Yes the garden is surrounded by a wall, but it would only take a ladder. I did not like the idea of sleeping in an unlocked room. It would not be an issue but for the fact that a public road bisects the resort by the villas and therefore practically anyone can gain access, as is evidenced by the touts that congregate daily.
Commentaires de Gestion de l’hôtel
9 févr. 2022 par Joao Corte Real, Gestion de l’hôtel
Dear Terence
Thank you for sharing your opinion after your recent stay with us.
I am sorry to hear that you were not completely satisfied with your stay with us.
I will discuss your notes internally, and we will do our best to rectify the shortfalls mentioned in your review. Our overriding goal is always to provide all our guests good and efficient service, as I am sure you will be able to see on your next visit.
Reinforcing our apologies, we are looking forward to having another opportunity to provide you a better experience in the future.
With our kind regards,
Joao Corte Real
General Manage
par un voyageur
Publié le 8 déc. 2019 sur Expedia
We had a very disappointing experience with expedia and the resort. After booking the travel , we realized that there is going to be a rain storm during our stay, so we rushed to cancel half a hour after our booking . Expedia and Anantara failed to return our money. This experience will stop us from booking through expedia let alone stay at Anantara in the future.
Commentaires de Gestion de l’hôtel
12 déc. 2019 par Darren, Gestion de l’hôtel
Dear Guest,
i'm sorry we couldn't be of more help on this time with your request. Kindly we are looking forward for your visit to show you our willingness in meeting your expectations during your next stay.
Please feel free to write us in the future if you have any request.
With Kind Regards,
Darren Darwin
General Manager
par un voyageur
Publié le 7 déc. 2019 sur Expedia
Commentaires de Gestion de l’hôtel
11 déc. 2019 par Darren, Gestion de l’hôtel
Dear Guest,
Thank you very much for taking your time to rate our resort. I apologize that we did not meet your expectations this time
The team and I hope that your travels will bring you back to stay with us in the not too distant further to show you our willingness in meeting your expectations during your next stay.
I hope to welcome you back so you can experience our world-class service.
With best regards,
Darren Darwin
General Manager.
par un voyageur
Schönes Hotel, nicht so gute Lage!
Publié le 25 oct. 2019 sur HotelsEs ist ein sehr schönes Hotel. Die Lage ist jedoch nicht optimal.
Kein schöner Strand und auch die Lagune ist nicht besonders schön.
Commentaires de Gestion de l’hôtel
25 oct. 2019 par Darren, Gestion de l’hôtel
Lieber Gast,
Vielen Dank, dass Sie uns eine perfekte Bewertung gegeben haben. Wir sind alle froh, dass Ihnen das Resort gefallen hat.
Und wir hoffen, dass Sie schöne Erinnerungen mit nach Hause gebracht haben. Nochmals vielen Dank und wir hoffen, Sie im Anantara Kalutara Resort für einen weiteren unvergesslichen Urlaub wieder begrüßen zu können.
Freundliche Grüße,
Darren Darwin
Generaldirektor
