Note fondée sur 82 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,2 Service et personnel
4,2 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par Olivier de Lyon
Mauvais rapport qualité prix, pas un 4 étoile
Publié le 5 janv. 2015 sur HotelsVoyage pour fin d'année 2014, 5 jours dont le nouvel an avec 3 ados.
Très déçu par cet hôtel qui affiche un très mauvais rapport qualité prix.
L'hôtel, la déco, la propreté la piscine et le cadre sont pourtant au rendez-vous.
Les chambres sont très bruyantes : dès 8h du matin c'est un véritable hall de gare.
Les personnes qui s'occupent des chambres sont très intrusifs si vous ne mettez pas vite le panneau "do not disturb".
Les repas sont très moyen, en tout cas pas au niveau attendu dans un 4 étoiles. L'hôtel étant plutôt isolé, difficile de trouver refuge dans un restaurant proche.
Le service est d'une lenteur affligeante : pour les repas de midi compter 45 à 60 minutes pour le premier plat ... les suivants arriveront dans les 20 minutes s'ils n'ont pas été oubliés!
Coté WIFI c'est nul : partez du principe qu'il n'y en a pas : déconnexion permanente et procédure de reconnexion via un site très lent!
Commentaires de Gestion de l’hôtel
21 mars 2015 par Laksitha Wegodapola, Gestion de l’hôtel
Dear Guest,
Thank you for leaving us a review about your recent stay at our hotel.
It is disappointing to know that you did not have a pleasant stay with us and found the rooms to be noisy.
Many patrons of our hotel find our associates to be very helpful and friendly. Therefore it is sad to know that you found them to be intrusive instead. The team has been advised to be more hospitable in their approach in future.
Our culinary team is disappointed to know that you felt the food was average and that it did not meet your expectation.
Please accept my apologies once again for your disappointment, as I mentioned to you on your review on Trip Advisor regarding the new year’s eve supplement which was collected upon arrival, as this information was indicated on the terms and conditions applicable for your booking. However, as mentioned earlier, kindly note that the new year’s eve supplement is a compulsory payment as practiced and collected by many other hotels in Sri Lanka.
I sincerely hope that the negative encounters you had during your stay with us will not hold you back from returning to our hotel. Please be assured that our teams have been informed of your feedback and will improve each aspect mentioned. We are a hotel driven by the passion of our staff to make each stay a comfortable and enjoyable one.
It would be great to have another opportunity to welcome you back to our hotel in the near future.
We look forward to your return!
Yours sincerely,
Thomas Barguil
General Manager
par un voyageur
Publié le 28 sept. 2024 sur Expedia
Beautiful setting
Modern rooms, very comfortable
Commentaires de Gestion de l’hôtel
25 déc. 2024 par Jayantha Gunawardena, Gestion de l’hôtel
Dear Indi,Thank you very much for choosing an amazing location for your valuable stay. We were thrilled to read your invaluable feedback regarding our amazing hotel overlooking the Lagoon and Ocean. Our constant endeavor is to ensure that all our guests have nothing less than a wonderful experience and it is such a delight to note that we could make your stay unique. We hope you managed to bring back some great memories from this trip.Once again thank you very much for choosing to stay with us. The team and I are looking forward to welcoming you back in the near future for another memorable stay. Kind Regards, Jude Silva, Hotel Manager, Avani Kalutara Resort.
par un voyageur
Publié le 12 mai 2024 sur Expedia
We were disappointed on arrival at the hotel insects in room and broken electric socket broken and very limited choice of food. Spoke to the assistant manager who was extremely apologetic and arranged to change us to an upgraded room and for us to eat at their sister hotel next door. Staff in this restaurant were very attentive and the food quality and choice were amazing
Commentaires de Gestion de l’hôtel
13 mai 2024 par Jayantha Gunawardena, Gestion de l’hôtel
Dear Susan,Many thanks for choosing Avani Kalutara Resort for your valuable stay and for taking the time to have invaluable feedback on your recent stay. we highly valued your feedback and it gives us an opportunity to continually review the service and facilities we have extended to our valuable guests.However please accept my sincere apology for the inconvenience cause you have occurred During the stay, we were failed to exceed your expectations at this time. We have well noted highlighted points and shared your feedback and ratings with the entire team and it’s a great source for us to initiate the required training for our team and ensure that such an occurrence will not be repeated future. Our constant endeavor is to ensure that all our guests have nothing less than a wonderful experience with exceptional service, therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Once again thank you very much for choosing our Resort for your stay. The team and I are looking forward to welcoming you back to Avani Kalutara Resort in the near future.Kind Regards,Jude SilvaHotel Manager
par un voyageur
4 stjerner, -vel!
Publié le 16 févr. 2024 sur HotelsVi ankom på lørdag og følte at vi var relativt usynlig for hotellet de første par dagene med unntak av vikarierende renholdsansvarlig for vårt rom. Vi hadde vanskelig for å forstå at dette er et 4 stjerners hotel. Servicen tok seg betraktelig opp fra mandag da flere av det faste personalet kom på jobb. Området er meget vakkert med en fin strand og et flott og rolig område inn mot lagunen. Imidlertid følte vi at tilgangen til stranden var noe begrenset da vi måtte gå spissrotgang til sjøen for å bade blant svært pågående selgere som ønsket å tilby oss sine tjenester til en mye bedre pris enn hotellet. Det gjorde oss litt fanget innenfor hotellets gjerder. Maten var veldig god og servicen i restaurant og bar tok seg betraktelig opp utover uken. Hotellet bar noe preg av slitasje spesielt i området rundt bassengene hvor tredekket var full av snublekanter og planker som gav etter. Lite som bar preg av HMS fokus.
Vi benyttet oss av nabo og samarbeidshottelets SPA service. Dyrt, men meget god service og behandling. Her er det rom for å prute på pris. Vi beveget oss etterhvert rundt i området og møtte mange hyggelige lokale som bøy på seg selv og inviterte oss inn i sine hjem og liv.
Totalopplevelse er vel en god 3, men med litt mer innsats fra hotellets ledelse og tilsatte kan dette bli et godt 4 stjerners hotel.
Commentaires de Gestion de l’hôtel
17 févr. 2024 par Jayantha Gunawardena, Gestion de l’hôtel
Dear Børge Thank you very much for your valuable feedback and for choosing Avani Kalutara Resort in Sri Lanka. Your invaluable feedback helps us to improve the standard and level of service offered to all of our guests.However please do accept my sincere apology and I was extremely disappointed to read that we were not able to meet your expectations during your stay with us. The points you have mentioned have been reviewed with our Resort Management, also we ensure that further action will be initiated, so such an occurrence is not repeated in the future. Once again I apologize for the shortfalls experienced, and please be assured your constructive feedback is well taken and will be shared with the related departments. Our overriding goal is always to provide all our guests with a pleasant and relaxing stay, as I am sure you will be able to see on your next visit and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Warm regards,Jude SilvaHotel ManagerAvani Kalutara Resort.
par un voyageur
Publié le 16 févr. 2024 sur Expedia
you were not allowed to swim in the sea, strong currents (red flag)
Commentaires de Gestion de l’hôtel
17 févr. 2024 par Jayantha Gunawardena, Gestion de l’hôtel
Dear Max,Thank you very much for choosing an amazing location for your valuable stay. We were thrilled to read your invaluable feedback regarding our amazing hotel overlooking the Lagoon and Ocean in Sri Lanka.Our constant endeavor is to ensure that all our guests have nothing less than a wonderful experience and it is such a delight to note that we could make your stay unique. We hope you managed to bring back some great memories from this trip.Once again thank you very much for choosing to stay with us. The team and I are looking forward to welcoming you back in the near future for another memorable stay. Kind Regards,Jude Silva,Hotel Manager, Avani Kalutara Resort.
par un voyageur
Avani Delight.
Publié le 12 févr. 2024 sur HotelsA very comfortable and enjoyable stay. Can’t fault anything. We were half board and there was an excellent buffet selection including freshly cooked and bbq to suit everyone’s tastes. For me I especially enjoyed the salads and non spicy dishes but the local breakfast I sampled was easy on the palate. Wish I could’ve sampled everything on offer. Loved the way the salads were presented in mini pots as well. We were given breakfast boxes on request to take away our pastries which was excellent. Enjoyed the sunset walks and there’s a shallow sheltered lagoon with soft sand underfoot and that was simply fabulous. Pool was lovely too. Room was serviced very well by Isuru who unfortunately wasn’t there when we left so hope he sees that. Very creative towel sculptures left on the beds everyday and lovely turn down. Thank you Avani! A most enjoyable stay.
Commentaires de Gestion de l’hôtel
17 févr. 2024 par Jayantha Gunawardena, Gestion de l’hôtel
Dear Pauline Thank you very much for your fantastic feedback and for choosing our amazing Hotel between the Indian Ocean and Kalu Ganga Lagoon. We are all thrilled to read about your invaluable well detailed experiences during your stay with us At Avani Kalutara Resort in Sri Lanka. We appreciate your compliments towards on our amazing team and genuine care of them. Also thank you very much for highlighting our Mouthwatering food. We are proud to offer a wide variety of facilities at Avani Kalutara Resort, specially the Ocean Front rooms, Lagoon front rooms and Our beautiful landscape & Mangrove Restaurant and Bar lounges that satisfy all the needs of our guests along their stay.Your generous and well-detailed feedback is a great source of encouragement for all of us. I will make a point to share this with the entire team who will be thrilled to know that they contributed positively to your experience and were recognized by you.We are truly honored and appreciate your trust in us and recommending Avani Kalutara Resort. Thank you once again and we look forward to welcoming you back to Avani Kalutara Resort for another memorable stay in the near future.Kind Regards,Jude Silva,Hotel Manager,Avani Kalutara Resort
par un voyageur
Publié le 6 mai 2022 sur Hotels
Commentaires de Gestion de l’hôtel
11 mai 2022 par JGunawardena, Gestion de l’hôtel
Dear Abdullah,
Thank you very much for your fantastic rating and choosing amazing place for your valuable stay. We all thrilled to read your invaluable ratings regarding our amazing hotel overlooking the Lagoon and Ocean.
Our constant endeavor is to ensure that all our guests have nothing less than a wonderful experience and it is such a delight to note that we could make your stay unique. We hope you managed to bring back some great memories from this trip.
Once again thank you very much for your lovely rating and choosing Avani Kalutara resort for your stay. The team and I are looking forward to welcome you back to Avani Kalutara Resort for another memorable stay in the near future. Kind Regards, Jude Silva, Hotel Manager, Avani Kalutara Resort.
par un voyageur de Halifax. UK.
Publié le 18 mars 2020 sur Expedia
The resort was very smart, and beautifully appointed. Staff were constantly cleaning, and tidying in the grounds, and the restaurant workers and poolboys very attentive.
Commentaires de Gestion de l’hôtel
21 mars 2020 par Jayantha Gunawardena, Gestion de l’hôtel
Dear David
Thank you for selecting our Hotel and taking the time to have great feedback on the Expedia following your experience with us. We extremely valued your well detail feedback and it is very important for us to review our service and facilities. We happy to read that you enjoyed and our team look after you well. We will share your feedback with our team. The team and I are looking forward to welcome you back soon.
Thank you.
Jude Silva,
Hotel Manager,
Avani Kalutara Resort.
par un voyageur
Publié le 26 nov. 2019 sur Expedia
Commentaires de Gestion de l’hôtel
27 nov. 2019 par Jayantha , Gestion de l’hôtel
Dear Sir / Madam,
Thank you for taking the time to provide us valuable rating following your recent stay at AVANI Kalutara Resort. We appreciate your rating as it gives us an opportunity to continually review our service and facilities. Once again thank you for your time. We look forward to welcoming you back to Avani Kalutara Resort in the near future.
Warm Regards,
Jude Silva,
Hotel Manager,
Avani Kalutara Resort.
par un voyageur
Publié le 11 oct. 2019 sur Hotels
Staff need to improve service levels not told about the pool being out of order, even through we could use the next hotels pool not very convenient. Only three rooms occupied on one night so lonely place to be !
Commentaires de Gestion de l’hôtel
11 oct. 2019 par Jayantha Gunawardena, Gestion de l’hôtel
Dear Sir / Madam,
Thank you for choosing our hotel and taking the time to share your feedback about your experience with us. We appreciate your Feedback and it is an opportunity to learn the dissatisfaction on your recent stay with us.
Pleased accept our sincere apology and we are extremely disappointed to read that we have not exceeded your expectation during your stay with us, specially related to the Swimming pool. However we ensure that further action will be initiated so that such an occurrence is not repeated future.
Thank you again for your time. We look forward to welcoming you back to Avani Kalutara Resort in the near future.
Warm Regards,
Jude Silva,
Hotel Manager,
Avani Kalutara Resort.
