Note fondée sur 959 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,3 Propreté de la chambre
3,7 Service et personnel
3,5 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 6 août 2024 sur Expedia
Très propre, grande chambre, lit confortable. L’extérieur aurait besoin de rénovations. Très bel accueil de la personne qui nous a reçu.
Commentaires de Gestion de l’hôtel
6 août 2024 par Guest Services, Gestion de l’hôtel
Dear Valerie, Thank you for your feedback! We're delighted to hear that you enjoyed the cleanliness, spaciousness, and comfort of your room, as well as the warm welcome from our team. We appreciate your comments on the exterior and will definitely take them into consideration for future improvements. We hope to have the pleasure of hosting you again soon!
par un voyageur
Publié le 13 juill. 2024 sur Expedia
Nous recommandons cet endroit.
Lit très confortable.
Emplacement très bien.
Commentaires de Gestion de l’hôtel
17 juill. 2024 par Guest Services , Gestion de l’hôtel
Dear Michel, Thank you for your recent stay at Ramada by Wyndham Kamloops and for taking the time to share your positive feedback with us.We are thrilled to hear that you enjoyed your experience with us. At Ramada by Wyndham Kamloops, our goal is to provide each guest with exceptional service and a comfortable stay, and we are delighted that we met your expectations.Your kind words are truly appreciated and will be shared with our team. We look forward to welcoming you back for another memorable stay when you visit Kamloops again.Warm regards,
par un voyageur de Montreal
Publié le 26 août 2023 sur Expedia
The toilet was broken and the staff can't get it fixed
Commentaires de Gestion de l’hôtel
31 août 2023 par Customer Care Team, Gestion de l’hôtel
Dear guest, Thank you for your review. We strive to deliver a great guest experience, but it sounds like we did not achieve our goal on this occasion. We apologize for the issue you describe with the toilet, and we are sorry that our service in relation to your concern left something to be desired in this case - this is very unlike us. Please know that we will look into this and alert our maintenance team to your comments so that they can take immediate action to fix the toilet. We sincerely hope that this aspect of your visit will not dissuade you from staying with us again. We look forward to an opportunity to redeem ourselves with you and restore your faith in our hotel and hospitality.Warm Regards,Guest Experience TeamRamada Kamloops
par un voyageur
Publié le 11 juin 2023 sur Expedia
Aucun ascenseur pour le deuxième bâtiment mais hôtel très propre et personnel chaleureux et accueillant
Commentaires de Gestion de l’hôtel
16 juin 2023 par Customer Care Team, Gestion de l’hôtel
Hey Patrice, Thank you for the positive rating. We are glad that you found our property clean and the staff warm and welcoming, and we hope your stay was comfortable and you had easy access to everything you needed. Please do let us know if there is anything that we can do to make the next experience even more enjoyable for you. We look forward to having you back soon for another pleasant stay during your next trip to the area.Warm Regards,Guest Experience TeamRamada Kamloops
par un voyageur
Publié le 26 mai 2023 sur Expedia
Commentaires de Gestion de l’hôtel
16 juin 2023 par Customer Care Team, Gestion de l’hôtel
Hey Johanne, Thank you for the positive rating. We appreciate it. We hope your stay was comfortable and you had easy access to everything you needed. Please do let us know if there is anything that we can do to make the next experience even more enjoyable for you. We look forward to having you back soon for another pleasant stay during your next trip to the area.Warm Regards,Guest Experience TeamRamada Kamloops
par un voyageur
Publié le 1 sept. 2022 sur Expedia
Propreté laisse à désirer. Réserver un lit queen et avons eu lit double.Nous ne le recommanderions pas.
par un voyageur
Publié le 26 mars 2022 sur Expedia
Nice staff and very clean
Commentaires de Gestion de l’hôtel
4 avr. 2022 par JR, Gestion de l’hôtel
Nice to read you had a warm welcome and comfortable stay. We look forward to your next visit.
par un voyageur
Publié le 3 sept. 2021 sur Hotels
Chambre très ordinaire lit pas confortable et salle de bain mal propre avec de la moisissure.
Commentaires de Gestion de l’hôtel
15 sept. 2021 par JR, Gestion de l’hôtel
Your concerns has been past to the Housekeeping Supervisor to correct the departments shortfalls. We hope you had a great vacation. Stay Safe!
par un voyageur
Publié le 26 août 2021 sur Hotels
Parfait
Commentaires de Gestion de l’hôtel
15 sept. 2021 par JR, Gestion de l’hôtel
Nice to read you had a fabulous stay. The Management and staff at Ramada strive to give all our guests a warm welcome and comfortable stay. We look forward to your next visit. Stay Safe!
par un voyageur
Publié le 25 sept. 2024 sur Hotels
When booking I expected after a long drive to get there to be able to relax in a hot tub but It was out of order. The room wasn’t properly cleaned we found hairs in the sink. There was one queen bed as expected but only one night stand for two people and only one very worn and filthy lounge chair to sit on. I called the front desk for another chair and they brought a folding metal chair with a vinyl covered cardboard seat. I will never book there again.
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Guest Services, Gestion de l’hôtel
Dear John, I’m truly sorry to hear about your experience. It’s disappointing to learn that the hot tub was out of order and that your room wasn’t properly cleaned. We understand how important comfort and relaxation are, especially after a long drive.Your comments about the furniture and the response from the front desk are concerning, and I appreciate you bringing these issues to our attention. We take your feedback seriously, and we will work on addressing these matters with our team.I hope you might consider giving us another chance in the future, as we strive to improve and provide a better experience for our guests. Thank you for sharing your concerns.
