Note fondée sur 166 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,3 Service et personnel
3,7 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 3 avr. 2023 sur Hotels
This hotel has definitely a soul.
It has a nice garden and swimming pool area , but it is extremely noisy , nearly every night with music , songs and people laughing and shouting , which is nice , but should be hold away from the rooms area .This noise till sometimes 2 am and more !!
The other bad point is the very poor quality of the beds . When talking about over 100€ per night , we expect a good quality bed. It is a pity because it has a true charm .
Commentaires de Gestion de l’hôtel
11 mars 2024 par Ademun Sarah Guest Relations Manager., Gestion de l’hôtel
Dear Daniel, we are really sorry to hear about your experience with the noise from the music and the poor quality of the bed during your stay. We understand how important sleep is, and we are taking steps to address these issues. We have recently installed soundproof windows to minimize any external noise, and we are actively looking into purchasing new beds to ensure our guests have the utmost comfort. We appreciate your feedback and hope to have the opportunity to make it up to you in the future. Thanks for bringing this to our attention!
par un voyageur
Very good
Publié le 22 août 2022 sur HotelsMy stay at Fairway hotel was very good. I liked the outdor activities. The room design was beautiful however it’s old and Water was leaking from the bathroom to under the bed and the floor of the sink. I informed the front desk about 3 times and they finally sent someone to fix it. But it didn't help because the water kept leaking every time we took a shower. To avoid making complaints, I moved to another hotel. Other than that leaking problem, it's a good hotel that I recommend.
par un voyageur
Correct
Publié le 26 juin 2019 sur HotelsThe hotel needs obvioulsy full refurbishment and renovation.
Commentaires de Gestion de l’hôtel
27 juin 2019 par Ali, Gestion de l’hôtel
Dear Mr. Dominique, Thank you for taking time to review about Fairway Hotel. I am sorry to read that you have been given a old room we do apologize for this, We will be more than happy to upgrade you to our executive rooms when you give us another chance to welcome you at Fairway Hotel. We strive to provide best services and your comments and suggestions are highly appreciated. We look forward for your next visit in Kampala.
par un voyageur
Service au Top
Publié le 5 nov. 2018 sur HotelsPersonnel très aimable et serviable.
J'ai eu une chambre dans l'executive wing qui a été visiblement recemment rénovée: très bon gout, confortable et agréable.
Le restaurant Asia Fusion est très sympa et de qualité.
Je n'ai pas eu le temps de profiter des services annexes (piscine, sauna...) mais la piscine semble par contre très ancienne.
Commentaires de Gestion de l’hôtel
6 nov. 2018 par Ali, Gestion de l’hôtel
Dear Mr. Arnaud, Thank you for taking time to review about Fairway Hotel. I am happy to read your comments regarding our professional and helpful staff's and our Executive Rooms. I am sorry to read that you did not had enough time to enjoy our swimming pool and gym facilities. We strive to provide best services and your comments and suggestions are highly appreciated. We look forward for your next visit in Kampala.
par un voyageur
Impérative: book for executive room
Publié le 11 déc. 2016 sur HotelsBonjour, si vous réservez dans cet hotel prennez les chambres executives car les chambres standards sont vraiment en mauvais état.
Hi if you book this hotel, book for executive room. The standard room are really bad.
Recommandé
pour Tout le mondepar un voyageur de Monrovia
Relaxing place
Publié le 15 sept. 2014 sur ExpediaNice hotel, some places a bit outdated and "signs of aging" visible.
Personal very helpfull.
Breakfast very good
par un voyageur
Bonne qualité globale, chambre décevante
Publié le 15 juin 2014 sur HotelsDommage la chambre pas climatisée et bruyante (donnant sur la cuisine).
par un voyageur
Publié le 20 août 2024 sur Hotels
great location, spacious room, nice "vibe" and overall very good value for money.
Commentaires de Gestion de l’hôtel
20 août 2024 par Ademun Sarah Guest Relations Manager., Gestion de l’hôtel
Dear Mr. Bert, Thank you for taking the time to share your wonderful review! We're absolutely delighted to hear that you enjoyed your stay with us, and that our location, spacious room, and atmosphere exceeded your expectations. We're thrilled that you found us to be a great value for money.We appreciate your kind words and are grateful for your feedback. We're always striving to improve and provide the best possible experience for our guests.Thank you again for choosing our hotel, and we look forward to welcoming you back soon!Best regards,
par un voyageur
Publié le 10 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 août 2024 par Ademun Sarah Guest Relations Manager., Gestion de l’hôtel
Dear Ida, thanks so much for this amazing 10/10 rating. we all look forward to hosting you soon.Warm Regards
par un voyageur
Publié le 10 juin 2024 sur Expedia
A lovely oasis within the craziness of Kampala. Excellent service and beautiful rooms.
Very good restaurants!
Commentaires de Gestion de l’hôtel
18 juill. 2024 par Ademun Sarah Guest Relations Manager., Gestion de l’hôtel
Dear Heather, we deeply appreciate your decision to stay with us at Fairway Boutique hotel. Your feedback means a lot to us. Serving you has been and will continue to be an absolute delight. Thank you!
