Note fondée sur 84 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
3,8 Service et personnel
3,3 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par Carl de VERSAILLES
n'y allez surtout pas!!
Publié le 5 août 2016 sur Hotelsil est trés difficile de ne pas mentionner le niveau d'insalubrité de cet hôtel. je me suis réveillé avec l'oreiller rempli d'insectes. le WIFI ne fonctionne quasiment pas & j'ai perdu 1/2 jour,ée de travail par leur faute. du côté route, les fenêtres sont si mal insonorisées qu'il est impossible de dormir, la peinture ayant été refaite, l'odeur est insupportable. l'alimentation absdolument dégoûtante, et le prix est quasiment au niveau du Sheraton... une honte et je le leur ai dit. tout est à l'économie sauf les prix affichés pour les clients. je n'y retournerai jamais et je le déconseille formellement. je voyage depuis 16 ans sur 70 destinations pour mon travail et c 'est le pire du pire. une horreur
Commentaires de Gestion de l’hôtel
20 août 2016 par General Manager, Gestion de l’hôtel
Chers clients, nous sommes extrêmement préoccupés par votre déclaration « oreiller rempli d’insectes » pour la première fois depuis que nous avons ouvert cet hôtel quelques années en arrière. Nous comprenons que notre panne de wifi et le bruit a émané de la vibration dans la construction de route à proximité qui fait vos 2 nuits inconfortables. Nations Unies heureusement vous avez soulevé cette préoccupation est intervenu un jour vers votre départ date et nous avons immédiatement en vous optant pour une salle de bains sans coût additionnel que vous apprécié. Concernant votre remarque sur la nourriture, nous offrons une large gamme de cuisines dans nos menus. Pour votre dîner, vous avez décidé de choisir la Cuisine d’Afrique de l’Ouest qui vous dit que notre personnel d’attente que vous avez voulu faire un test dans votre durée de vie. Toutefois, nous prenons vos préoccupations au sérieux et impatients de vous accueillir à nouveau. Meilleures salutations, Jim keneth Duty Manager.
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par un voyageur
Publié le 27 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 août 2024 par Kabira Country Club, Gestion de l’hôtel
Dear Sir,Thank you for taking the time to provide your feedback. We appreciate your review score of 8.0 and are glad to hear that you had a positive experience with us. Your insights are valuable and help us strive for continuous improvement.If you have any specific suggestions or areas where you believe we could enhance our service, please feel free to share. We are committed to making every experience exceptional and would love to understand how we can achieve that.Thank you once again for your support.
par un voyageur
Good stay but some practices to be desired
Publié le 14 août 2024 sur HotelsGreat stay, however please confirm wi the restaurant that when you charge items to the room they convert to US$ and then reconvert back to Uganda shillings at a higher rate. This process is never explained to you. Be careful
Commentaires de Gestion de l’hôtel
18 août 2024 par Kabira Country Club, Gestion de l’hôtel
Dear Sir,Thank you for your feedback and for choosing to stay with us. We’re delighted to hear that you had a great stay.Regarding the exchange rate for restaurant charges posted to your room, we apologize for any confusion. Our welcome letter does include information about the conversion process. Specifically, it mentions that charges made to the room from the restaurant are initially converted to US dollars and then reconverted to Ugandan shillings, which may result in a slightly higher rate..We appreciate your understanding and will ensure that this process is clearly communicated to avoid any future concerns. If you have any further questions or need additional assistance, please don’t hesitate to reach out.Thank you once again for your valuable feedback.
par un voyageur
Publié le 12 juill. 2024 sur Hotels
Very noisy room in top of the restaurant
Non possible to rest during the night
Commentaires de Gestion de l’hôtel
27 juill. 2024 par Kabira Country Club, Gestion de l’hôtel
Dear Guest,Thank you for bringing this to our attention. I sincerely apologize for the inconvenience you experienced due to the noise from the restaurant. We understand how important a restful stay is, and we regret that we fell short of this during your visit.Please know that your feedback is valuable to us, and we will take it into consideration to improve our guest experience. If you have any other concerns or if there is anything we can do to make it right, please let us know.We hope to have the opportunity to better serve you in the future.Best Wishes
par un voyageur
Publié le 4 févr. 2024 sur Expedia
Great location, good friendly staff, decent amenities, security, etc
Commentaires de Gestion de l’hôtel
1 mars 2024 par Kabira Country Club, Kampala., Gestion de l’hôtel
Dear Roger,Greetings from Kabira Country Club!We appreciate the time taken to write this review.It gives us great pleasure to know that, overall, you had a pleasant stay. The team here would be delighted to see your compliments.We do hope you will have an opportunity to visit soon and stay with us on your next visit.We look forward to the pleasure of welcoming you back.Best wishes,
par un voyageur
Publié le 12 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
13 janv. 2024 par Kabira Country Club, Kampala., Gestion de l’hôtel
Dear Valued Guest,Greetings and Happy New Year!Thank you for your positive feedback. We will be glad to share it with our team, as it motivates us to improve and perform better.Best Wishes
par un voyageur
Publié le 17 nov. 2023 sur Expedia
We were late checking in because our flight delays. I pre-paid for the room, but because I was late, they sold the room and refused to give me a refund. We were forced to buy another room, so they double dipped. Very unethical. Definitely recommend staying somewhere else
Commentaires de Gestion de l’hôtel
18 nov. 2023 par Kabira Country Club, Kampala., Gestion de l’hôtel
Dear Ms. Jennifer,Greetings !Thank you for your review, how the above statements are not fair on our part. The guests made 3 bookings with the name of Rochelle Sellers and also you made a separate booking with your name. The hotel had no idea that you are part of the 3 rooms and there was no information passed on. We did not sell any room and was kept vacant. We did not force you to buy any another room. You were given 3 rooms in fact an upgraded 3 bedroom penthouse so we do not understand which another room you paid for please share so no double dipped please. Please note as per the policy last minute cancellation are not considered when you are physically on the hotel and wants to cancel hope you were known to the cancellation policies.Best Wishes
par un voyageur
Amazing time
Publié le 12 sept. 2023 sur HotelsMy husband and I had such a great time staying at Kabira. The staf is amazing we felt very welcome.
The breakfast was the best ever dag new foods we are sure coming back.
Thank you Kabira for the best time we had.
Commentaires de Gestion de l’hôtel
13 sept. 2023 par Kabira Country Club, Kampala., Gestion de l’hôtel
Dear Ms. Flavia,Greetings from Kabira Country Club !!!Thank you for the taking out your valuable time and posting your comments.We are delighted to note that you enjoyed your stay during your recent visit to Kampala. Comments such as these always encourage us in enhancing our efforts to provide the best in hospitality and service.We very much look forward to welcoming you back to the hotel in the near future, and remain at your service.
par un voyageur
Comfortable rooms and great facilities
Publié le 9 sept. 2023 sur HotelsThe junior suite was very nice and very comfortable. The pool and restaurant were also very nice. It also has a great gym and beauty salon attached
Commentaires de Gestion de l’hôtel
9 sept. 2023 par Kabira Country Club, Kampala., Gestion de l’hôtel
Dear Mr. Michelle,Greetings from Kabira Country Club!We appreciate the time taken to write this review.It gives us great pleasure to know that overall, you had a pleasant stay. The team here would be delighted to see your compliments.We do hope you will have an opportunity to visit soon and stay with us on your next visit.We look forward to the pleasure of welcoming you back.Best wishes,Kabira Country Club, Kampala.
par un voyageur
A good option
Publié le 26 juill. 2023 sur HotelsLook, it's good not great, and you need to make sure you don't overpay. In common with all Ruparelia Group properties the location and facilities are good but the food and service are average. He's a real estate magnate not a hotelier. That said I still use Kabira Club grudgingly several times a year for ease, security and facilities.
Commentaires de Gestion de l’hôtel
7 août 2023 par Kabira Country Club, Kampala, Gestion de l’hôtel
Dear Mr. Jon,Greetings !It is always our pleasure to have you with us. We thank you for for the business support and liking the security and facilities.Best wishes
