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Kampala Serena Hotel

5.0 star property
Family-friendly 5-star hotel with 6 restaurants

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Photo gallery for Kampala Serena Hotel

Couples treatment rooms, sauna, hot tub, steam room, body treatments
Outdoor pool, open 6:00 AM to 6:00 PM, pool umbrellas, sun loungers
2 bars/lounges, Champagne bar
Balcony view
Free self parking, free valet parking

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Bar
  • Spa
  • Room service
  • 24/7 front desk
  • Gym

Explore the area

Map
Kintu Road, Kampala, 256
  • Uganda Golf Course
    ‪8 min walk‬
  • The Acacia Mall
    ‪2 min drive‬
  • Makerere University
    ‪3 min drive‬
  • Entebbe (EBB-Entebbe Intl.)
    ‪39 min drive‬

Room options

View all photos for Deluxe Room

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Deluxe Room

  • 52 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Business Suite

Business Suite

Business Suite

  • 81 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room

Executive Room

Executive Room

  • 52 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Superior Room

  • 47 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Superior Room, Courtyard View

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Superior Room, Courtyard View

  • 47 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Deluxe Room, Courtyard View

Deluxe Room, Courtyard View

Deluxe Room, Courtyard View

  • 52 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Kampala

Central Kampala getaway .You'll find Uganda Golf Course and The Parliament of the Republic of Uganda within a 15-minute walk of this Kampala hotel. Embassy of France and Embassy of Sweden are also within 2 miles (3 km).

What's nearby

  • Uganda Golf Course - 8 min walk - 0.8 km
  • The Acacia Mall - 2 min drive - 2.2 km
  • Makerere University - 3 min drive - 3.1 km
  • St. Francis Hospital - Nsambya - 3 min drive - 3.4 km
  • Embassy of the United States - 4 min drive - 3.9 km

Getting around

  • Entebbe Intl. Airport (EBB) - 39 min drive

Restaurants

  • ‪The PUB - ‬11 min walk
  • ‪Yujo Izakaya - ‬6 min walk
  • ‪Garden City Rooftop - ‬10 min walk
  • ‪Lotus Mexicana Cantina and Beach Bar - ‬4 min walk
  • ‪Asian Fusion Restaurant - ‬8 min walk

About this property

Kampala Serena Hotel

Family-friendly 5-star hotel with 6 restaurants
Kampala Serena Hotel offers its guests a full-service spa, an outdoor pool, and a health club. There are 6 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi and wired Internet are free in public spaces.

Business amenities include a business center, 16 meeting rooms, and limo/town car service. Event space at this hotel measures 10290 square feet (956 square meters) and includes a conference center. A children's pool, a sauna, and spa services are also featured at the luxury Kampala Serena Hotel. An airport shuttle (available 24 hours) is available for a fee. Free self parking and valet parking are available.

This 5-star Kampala hotel is smoke free.

  • 152 guestrooms or units
  • 6 levels
  • 6 dining venues
  • 2 bars or lounges
  • 10290 sq ft of conference space
  • 956 sq m of conference space
  • Built in 2003
  • Deli
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site
  • Coffee shop
  • Bar by the pool
Kampala Serena Hotel offers 152 air-conditioned accommodations with minibars and safes. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. 32-inch Smart televisions come with premium satellite channels and pay movies. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

This Kampala hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

Serena Maisha Spa has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, French

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Property amenities

Family friendly

  • Baby bath
  • Babysitting (surcharge)
  • Children's pool
  • Highchair
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 2 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Things to do

  • Art gallery
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Health club
  • Outdoor pool
  • Pilates classes
  • Sauna
  • Steam room
  • Winery release events
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Low-height counter and sink
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • 32-inch smart TV with premium satellite channels
  • Pay movies

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: noon; Check-in end time: 6:00 PM
Late check-in subject to availability
Express check-in available

Check-out

Check-out before 10 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for UGX 150.0 per day.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: UGX 242750 per person (one-way)
  • Rollaway bed fee: UGX 150.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and JCB International. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation.

Property Registration Number 61491

We should mention

  • Pool access available from 6:00 AM to 6:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Hotel Kampala
Hotel Kampala Serena
Hotel Serena Kampala
Kampala Hotel
Kampala Hotel Serena
Kampala Serena
Kampala Serena Hotel
Serena Hotel Kampala
Serena Kampala
Serena Kampala Hotel
Kampala Serena Hotel Hotel
Kampala Serena Hotel Kampala
Kampala Serena Hotel Hotel Kampala

Kampala Serena Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 143 out of 187 reviews
Rating 8 - Good. 33 out of 187 reviews
Rating 6 - Okay. 6 out of 187 reviews
Rating 4 - Poor. 3 out of 187 reviews
Rating 2 - Terrible. 2 out of 187 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Charles, brownsville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and excellent service. Will stay here in the future for sure.
Stayed 6 nights in Nov 2024

10/10 Excellent

Khalil

Great
Stayed 1 night in Oct 2024

4/10 Poor

Aegis

Stayed 4 nights in Sep 2024

8/10 Good

Momodou

Stayed 2 nights in Aug 2024

8/10 Good

Cheikh, Dakar

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
food was good, staff were very professional and helpful. Buffet was outstanding and the chefs were quite happy to explain the dishes and help me explore Ugandan food. The gym is well equipped.
Stayed 7 nights in Sep 2024

10/10 Excellent

Reem

Stayed 1 night in Jun 2024

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2024

10/10 Excellent

Ramesh

Stayed 2 nights in Jun 2024

10/10 Excellent

Momodou

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply excellent place to stay
Stayed 2 nights in May 2024

8/10 Good

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lush oasis
Great location, beautiful grounds - a lush oasis in the middle of the city. Service excellent, especially in executive lounge. Food offering not brilliant but still good enough.
Stayed 4 nights in Mar 2024

6/10 Okay

Shaheen Abdulgani A.

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful and classy but please please change or update your pillows. Someone booking a good room means they want a good rest. It’s terrible when you can’t sleep because you can feel the age lumps in your pillows. Everything else was great!
Stayed 2 nights in Feb 2024

8/10 Good

Deve

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grounds and professional staff
Stayed 3 nights in Feb 2024

8/10 Good

CHINTAN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

ian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

SANDRA, GRANGER

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Kirit

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Yasin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Momodou

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply the best place to stay in Kampala
Stayed 1 night in Nov 2023

10/10 Excellent

Tijuana

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Property
Great hotel and beautiful setting. My only issue was that the bed was not that comfortable so I had a bit of difficulty sleeping.
Stayed 2 nights in Oct 2023

6/10 Okay

Edwin

Business traveller, Travelled with partner
Aging and lack of maintenance. Services are sloth pace.
Stayed 2 nights in Oct 2023

8/10 Good

Edward A

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Sep 2023

10/10 Excellent

Jan, Palm Springs

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

8/10 Good

Mariah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved it. But the pool area closes too early. And mosquitos kept on attacking me😀 Such a wonderful hotel should have a Michelin restaurant. To do so the Pearl restaurant should change the menu. When i heard the name - the Pearl restaurant i thought that they where serving lokal dishes from different plages in Uganda. This is a tip. Uganda has so much to offer. You could turn ugandas different lokal dishes in a unique and exclusive way. In the Wine champagne bar- cocktails should be with lokal ingredients and garnishing. Make seasonal cocktails. You could have gin & tonic Uganda waragi with tonic water. With Uganda waragi - you can make cocktails with different flavours like pineapple cocktail, mango cocktail, Uganda has rim and sweet wine - use it in cocktails.
Stayed 2 nights in Mar 2023

10/10 Excellent

NEIL

Stayed 7 nights in Jan 2023