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Lake Victoria Serena Golf Resort & Spa

5.0 star property
Family-friendly 5-star resort with 2 outdoor pools

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Lake Victoria Serena Golf Resort & Spa

2 outdoor pools
Deluxe Room | Balcony view
Reception
Sauna, spa tub, aromatherapy, hot stone massages, deep-tissue massages
Deluxe Room

Reviews

8.4 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • Hot tub
    Hot tub
  • Pool
    Pool
  • Gym
    Gym
  • Spa
    Spa
  • Room service
    Room service

Explore the area

Map
Lweza - Kigo Road, off Entebbe Road, Kampala, 37761
  • Lake Victoria Serena Golf Resort & Spa
    5 min walk
  • Munyonyo Martyrs' Shrine
    7 min drive
  • Doctors' Hospital Sseguku
    8 min drive
  • Entebbe (EBB-Entebbe Intl.)
    35 min drive

Room options

View all photos for Executive Suite

Executive Suite

Executive Suite

  • 35 sq m
  • Golf view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Presidential Suite

Presidential Suite

Presidential Suite

  • 35 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed and 1 Queen Bed

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

  • 28 sq m
  • Lake view
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

Similar properties

Outdoor pool

Kampala Serena Hotel

Pool
Breakfast included
Spa
Kids pool
4.7 out of 5, Exceptional, (168)
The price is CA $319
per night
CA $379 total
includes taxes & fees
9 Dec - 10 Dec
Kampala Serena Hotel

About the area

Kampala

Close to airport.You'll be within half a mile (1 km) of Lake Victoria Serena Golf Resort & Spa and 2 miles (3 km) of Lake Victoria with a stay here. Mildmay Uganda Hospital and Doctors' Hospital Sseguku are also within 6 miles (10 km).
View more Resorts in KampalaOpens in a new window

What's nearby

  • Lake Victoria Serena Golf Resort & Spa - 5 min walk - 0.4 km
  • Munyonyo Martyrs' Shrine - 7 min drive - 7.3 km
  • Speke Resort and Conference Centre - 8 min drive - 7.5 km
  • Rubaga Cathedral - 16 min drive - 15.4 km
  • Embassy of the United States - 16 min drive - 15.8 km

Getting around

  • Entebbe Intl. Airport (EBB) - 35 min drive

Restaurants

  • ‪Sky Beach - Freedom City - ‬13 min drive
  • ‪Mr.Tasty-Freedom city - ‬13 min drive
  • ‪Gaucho Grill - ‬9 min drive
  • ‪Caramel Cafe & Lounge Munyonyo - ‬8 min drive
  • ‪Speke-Munyonyo Resort Main Restaurant - ‬9 min drive

About this property

Lake Victoria Serena Golf Resort & Spa

Family-friendly 5-star resort with 2 outdoor pools
As a guest of Lake Victoria Serena Golf Resort & Spa, you'll find a full-service spa, a golf course, and 2 outdoor swimming pools. There are 2 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

A business center, 5 meeting rooms, and limo/town car service are available. Event space at this resort measures 29 square feet (3 square meters) and includes a conference center. A children's pool, a health club, and a spa tub are also featured at the luxury Lake Victoria Serena Golf Resort & Spa. A shuttle from the airport to the hotel (available 24 hours) is available for a fee. Self parking and valet parking are free.

This 5-star Kampala resort is smoke free.

  • 124 guestrooms or units
  • 3 levels
  • 22 buildings
  • 2 dining venues
  • 29 sq ft of conference space
  • 3 sq m of conference space
  • Deli
  • Supervised childcare (surcharge)
  • Childcare (surcharge)
  • Conference center
  • Business facilities
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Concierge
  • Terrace
  • Garden
  • BBQ grill(s)
  • Beauty salon
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
Lake Victoria Serena Golf Resort & Spa offers 124 air-conditioned accommodations with minibars and safes. Accommodations offer separate sitting areas. 42-inch Smart televisions come with premium cable channels.

This Kampala resort provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include coffee/tea makers and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

Guests can indulge in a pampering treatment at the resort's full-service spa, Serena Maisha Spa. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna and a spa tub. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and reflexology.

Languages

English

Property amenities

Family friendly

  • 2 outdoor pools
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Laundry facilities
  • Mini-fridge
  • Playground
  • Pool gate
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised childcare (surcharge)
  • Toys
  • Trampoline

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • 24-hour pick-up airport shuttle (surcharge)
  • Airport shuttle on request
  • Limo/town car service

Food and drink

  • 2 restaurants
  • 1 poolside bar and 1 bar
  • 24-hour room service

Things to do

  • 2 outdoor pools
  • Fitness classes
  • Children's pool
  • Full-service spa
  • Golf course
  • Health club
  • Playground
  • Sauna
  • Spa tub
  • Steam room
  • Tennis
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • Low-height counter and sink
  • Raised toilet seat

Room amenities

Entertainment

  • 42-inch Smart TV
  • Cable channels
  • Premium channels

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Mini-fridge
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products provided
  • Free newspapers
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in start time: 12:30 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Lake Victoria Serena Golf Resort & Spa

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for UGX 250.0 per day.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: UGX 228480 per person
  • Airport shuttle fee per child: UGX 190400 (from 5 to 13 years old)
  • Rollaway bed fee: UGX 250.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions.

Property Registration Number BN222516

We should mention

  • Reservations are needed for golf tee times. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Lake Victoria Resort
Lake Victoria Serena
Lake Victoria Serena Kampala
Lake Victoria Serena Golf Resort Entebbe
Lake Victoria Serena Resort Kampala
Serena Lake Victoria
Serena Lake Victoria Resort
Serena Resort Lake Victoria
Victoria Serena
Lake Victoria Serena Hotel Kampala
Lake Victoria Serena Golf
Lake Victoria Serena Golf Entebbe
Lake Victoria Serena Golf Resort Kampala
Lake Victoria Serena Golf Resort
Lake Victoria Serena Golf Kampala
Lake Victoria Serena Resort
Lake Victoria Serena Golf Resort Spa
Victoria Serena & Spa Kampala
Lake Victoria Serena Golf Resort & Spa Resort
Lake Victoria Serena Golf Resort & Spa Kampala
Lake Victoria Serena Golf Resort & Spa Resort Kampala

Lake Victoria Serena Golf Resort & Spa Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 38 out of 76 reviews" "
Rating 8 - Good. 24 out of 76 reviews" "
Rating 6 - Okay. 6 out of 76 reviews" "
Rating 4 - Poor. 5 out of 76 reviews" "
Rating 2 - Terrible. 3 out of 76 reviews" "

9.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Consideration of late check-out for golf player
Most of the facilities and services were satisfactory, but the hotel lacked consideration for golf players regarding check-out times. Even if start playing golf at 7 am when the golf course opens, at least 4 hours of play time is needed and extra 1 hour for showering and check-out preparation, but I was asked to check out at 10 am, and even if late check-out was allowed, I was asked to check out by 11:30 am at the latest. I think this is because the hotel, (they say 'Golf Resort'), does not understand the nature of the game of golf, and I hope this will be corrected in the future.
Stayed 1 night in Aug 2024

8/10 Good

Yeni, Juba

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As reported there above
Stayed 2 nights in Aug 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2024

10/10 Excellent

Peter

Stayed 4 nights in Jul 2024

10/10 Excellent

Andy, FORT MILL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this place, always.
Stayed 1 night in Jan 2024

2/10 Terrible

Keith, Gillespie

Stayed 1 night in Mar 2024

8/10 Good

David

Liked: Cleanliness
Services were good
Stayed 2 nights in Mar 2024

10/10 Excellent

Robert

Stayed 1 night in Jan 2024

4/10 Poor

buju

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

6/10 Okay

castro

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Furniture, Aircon, bathrooms need refurbishment
Stayed 1 night in Sep 2023

8/10 Good

Francisca

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

4/10 Poor

Graham

Travelled with family
Liked: Cleanliness
Disliked: Amenities
I booked 2 weeks in advance but was Made to wait over half an hour to ready our rooms even though we only arrived at the hotel at 1600hrs. Miscommunication by hotel on Golf Course access resulted in me booking and traveling over 8hrs (one way) only to find out that there is a competition on and course is booked, even after I specifically asked this before booking. Had correct information been given, I would have planned my trip on a different date. Overall disappointing in comparison to previous stays at Serena. Only positive is that certain staff showed usual helpfulness and friendly atmosphere, while others not so much
Stayed 2 nights in Apr 2023

10/10 Excellent

Victor

Stayed 4 nights in Feb 2023

2/10 Terrible

Kenneth

8/10 Good

Yeni, Juba

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The place is quite , clean Only some of tools and other materials need change Lock card is poor quality
Stayed 6 nights in Sep 2022

2/10 Terrible

Alaa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Check out experience
Stayed 2 nights in Mar 2022

8/10 Good

Samuel, Portland

Stayed 2 nights in Jan 2022

4/10 Poor

Lukshman

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not Recommended for International Business
This hotel has no ATM Machine. UBER service is generally unavailable in this area. ATM machines within 10min of the Hotel provide limited currency withdrawal. Purchasing a local SIM requires travel to distant places in order to get connected. Facebook does not work properly in the hotel
Stayed 3 nights in Mar 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2020

10/10 Excellent

Aaron

Stayed 1 night in Oct 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So far , so geat‼️ Please do not coerce me into writing more than I chose to or I won’t reply st all.
Stayed 1 night in Aug 2018

10/10 Excellent

Amanda, Uganda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This property is an absolute treat! The facility is beautiful, the restaurants are very good,the spa is lovely,the gym is spot on......! We love this place and will definitely be back!!
Stayed 1 night in Aug 2018

10/10 Excellent

Dennis Nkoola

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Super service and super relaxed but condition 0
Service was magnificent,workers the best,but the condition of the room was 2 Star to me,the shower room,am really sorry but I was in shock,couldn’t believe it was 5 Star
Stayed 1 night in Jul 2018