Note fondée sur 40 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,3 Service et personnel
3,8 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 22 sept. 2023 sur Hotels
Séjour professionnel. Equipe motivée et sympathique, chambres avec un minimum d'équipements : pas de petit frigo, espace penderie très limitée.
Commentaires de Gestion de l’hôtel
25 juin 2024 par Derick, Gestion de l’hôtel
Bonjour Ali.Merci d'avoir pris le temps de partager vos commentaires. Nous sommes ravis que vous ayez apprécié votre séjour parmi nous. Nous avons pris en compte votre préoccupation concernant les petits fringes dans la pièce. Nous espérons vous accueillir très prochainement dans notre hôtel et nous vous assurons de passer un bon séjour.
par un voyageur
Publié le 24 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Derick, Gestion de l’hôtel
Hello Blessings. Thank you for taking the time to share your rating! We're sorry to hear that we didn't quite meet your expectations. Can you tell us more about your stay and what we could have done to make it a 10 out of 10? Your feedback is invaluable in helping us improve for future guests. Looking to hosting you again.
par un voyageur
Publié le 16 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 juill. 2024 par Derick, Gestion de l’hôtel
Hello Alison. "Sorry to hear that your stay with us was not up to your expectations. Can you please provide more feedback on what specifically went wrong during your stay? We're here to listen and improve, and your input is valuable to us. We'd like to know what we could have done differently to make your stay more enjoyable. Thank you for your feedback."
par un voyageur
Good hotel with a crucial flaw.
Publié le 28 juin 2024 sur HotelsThis hotel was nice . Sadly , I never had hot water had cold showers for all 6 days that I stayed there. Except for this it had a good restaurant and great service from the staff . I won’t stay there again as it is not a cheap hotel and hot showers should be taken as mandatory.
Commentaires de Gestion de l’hôtel
19 juill. 2024 par Derick, Gestion de l’hôtel
Hello Kevin. "Thank you for sharing your feedback about your stay with us. We apologize for the inconvenience you experienced with the hot water and understand how frustrating it must have been to have cold showers during your entire stay. We appreciate your kind words about our restaurant and staff service, but we clearly fell short of your expectations in terms of a fundamental aspect of your stay. We will investigate and address the issue to ensure it doesn't happen again in the future. We regret to hear that you won't be staying with us again, but we hope you will give us another chance to show you the level of service and amenities you deserve."
par un voyageur
Publié le 9 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 juin 2024 par Derick, Gestion de l’hôtel
Hello Jorge. Thank you for taking the time to share your experience with us. we are glad you enjoyed your stay. Looking forward to hosting you a gain.
par un voyageur
Shady dealings
Publié le 2 juin 2024 sur HotelsWhile my stay was good, the hotel charged me costs of a previous guest and because i didnt check the receipt at check out i only realised this when i was submitting my expenses to my company. Despite writing to the hotel to ask them to send me the correct receipts, they have been non responsive. This keaves such a bad taste in the mouth and although i liked the location, iam not going back there. I have also notified the group that booked the meeting there and they equally were not successful in getting me the correct receipts. Never going back there
Commentaires de Gestion de l’hôtel
24 juin 2024 par Derick, Gestion de l’hôtel
Hello Anne. Thank you for taking the time to share your concerns about your recent stay at our hotel. We apologize for the billing error and the frustration it caused. We understand that this incident has led you to question our business practices, and we want to assure you that we take these allegations seriously.We have investigated the matter and are taking steps to rectify the issue and prevent such errors in the future. We value transparency and integrity in our business dealings and regret any perception of 'shady dealings.'We would like to make things right and request the opportunity to discuss this further with you. Please contact us directly so we can provide a detailed explanation and a gesture of goodwill.Thank you for your feedback, and we hope to have the chance to restore your trust in our hotel.
par un voyageur
Publié le 29 févr. 2024 sur Expedia
Good
par un voyageur
Publié le 21 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 juin 2024 par Derick, Gestion de l’hôtel
Dear Guest,Thank you for taking the time to share your feedback. We are grand that you enjoyed your stay with us. We hope to welcome you back to our hotel very soon!
par un voyageur
Publié le 29 oct. 2023 sur Expedia
Perfect Location
par un voyageur
great!
Publié le 19 oct. 2023 sur Hotelsloved the stay, amable staffs
Commentaires de Gestion de l’hôtel
25 juin 2024 par Derick, Gestion de l’hôtel
Dear Guest,Thank you for taking the time to share your feedback. We are grand that you enjoyed your stay with us. We are to inform our team about this positive Feedback. We hope to welcome you back to our hotel very soon!
