Note fondée sur 13 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
3,9 Service et personnel
3,6 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 5 oct. 2024 sur Expedia
Nice place to be
par un voyageur
Publié le 4 déc. 2023 sur Hotels
par un voyageur
Publié le 18 sept. 2023 sur Expedia
I arrived in the middle of the night and the fire alarm in my room had an expired battery that beeped every few seconds. This should have been noted and changed.
The menu at the restaurant is extremely limited. No real vegetarian options (no main course). No vegan options.
Internet is terrible and doesn't work most of the time.
The second room I was given could not be locked. The balcony door was missing a key and no one could find it. I had to request to be moved.
They have music and its loud and as a guest you have no recourse but to listen to it because they put loud speakers at full blast.
The transport to the airport was in a car that was severely damaged. The smell was horrific, the trip 20 minutes longer than expected because the car had no power (carburator problems). I was severely concerned we would not make it at all, so the smell was head ache inducing and stressful.
All in all NOT the level expected for this kind of hotel.
Commentaires de Gestion de l’hôtel
25 sept. 2023 par f, Gestion de l’hôtel
Dear Valued Guest,Thank your for taking the time to review us Ananda, your feedback means the world to us!We are sad to hear that you had a bad experience all round. We are working towards having every issue raised here to make sure that our guests are not inconvenienced in anyway.We are also working towards adding more items unto the menu to take care of all the needs of our valued clients.We cannot wait to have you back!Yours in HospitalityHellen
par un voyageur
Comfortable stay
Publié le 13 nov. 2019 sur HotelsSmall but cozy and greeny hotel, not like the biggest chain hotels in Kampala.
I complained not having bathtub in the room but they didn't have the room at that time. At dinner time, the manager came and offered me to move to the room with a bathtub.
Thank you for the quick response and kindness.
I will be back.
Commentaires de Gestion de l’hôtel
14 nov. 2019 par GM, Gestion de l’hôtel
Dear Guest
thank you for staying with us and we are delighted that you had a memorable stay.
regards
Moses Odawa
par un voyageur
Publié le 10 nov. 2019
Commentaires de Gestion de l’hôtel
11 nov. 2019 par GM, Gestion de l’hôtel
thank you for the good feedback
par un voyageur
Publié le 5 nov. 2019 sur Hotels
Commentaires de Gestion de l’hôtel
7 nov. 2019 par gm, Gestion de l’hôtel
Thank you for sharing your feedback. we will work on overall improvement
par un voyageur
Publié le 27 juill. 2019 sur Expedia
When I arrived at tge hotel, i was told the room i had booked and paid for in January was not available and i had to accept another cheaper room. The following day I spoke to the manager, Moses who promptly gave me an upgraded room. Very happy with this outcome!!!
Apart from this one issue, the hotel, grounds and staff are great. Reception desk very helpful. I will happily stay there again. Really nice hotel.
Commentaires de Gestion de l’hôtel
1 août 2019 par Gm, Gestion de l’hôtel
Dear Guest
Thank you for staying with us and we are delighted that you had a pleasant stay with us. please visit us next time you are in Kampala.
regards
Moses
par un voyageur
quiet retreat
Publié le 6 févr. 2019 sur HotelsWith limited rooms, this makes for a quiet retreat. The rooms are very comfortable and well taken care of. At night a staff member even comes to get the room ready for the night - puts the mosquito net down, fluffs the pillows, turns down the bed. The fresh fruit in the room was an added bonus. Such a comfortable, warm and welcoming spot.
Commentaires de Gestion de l’hôtel
7 févr. 2019 par Moses, Gestion de l’hôtel
Dear Guest
Thank you for staying with us for taking your time to write us a review about your stay. we are happy that you had a pleasant stay and we hope you will stay with us next time you are in Kampala.
Regards,
Moses
par un voyageur
Schönes Hotel mit Serviceschwächen
Publié le 17 janv. 2019 sur HotelsSchönes Hotel, aber schlechter Kundenservice, den uns wurde beim Check-In zugesagt, am nächsten Tag gegen Aufpreis einen späten Check-Out vorzunehmen, da unser Flug erst am Abend ging. Am nächsten Morgen hieß es dann jedoch, das Hotel sei ausgebucht und wir müssten das Zimmer regulär verlassen. Das Personal an der Rezeption war unfreundlich und auch nicht bemüht, eine Lösung zu finden.
Commentaires de Gestion de l’hôtel
20 janv. 2019 par General Manager, Gestion de l’hôtel
Dear Dajana
Thank you for staying with us and for taking your time to write us a review about your stay. I translate that the late check out was not honored and we apologize for that.Id like to share that we are a small boutique hotel with only 20 rooms and most of the time we are running on high occupancy. late check out are subject to availability and it is charged. I further apologize if my colleagues were not all friendly to explain this and we will work on that. we hope that apart from the mentioned issue, you enjoyed your stay and will visit us next time you are in Kampala.
Danke schon. Regards
par un voyageur
Charming hotel
Publié le 2 déc. 2018 sur HotelsCharming colonial butique hotel, completed with old world feel and problems with hot water. Well Suites for romatic stats, but for Business trips I lacked a few shops nearby.
Commentaires de Gestion de l’hôtel
15 déc. 2018 par GM, Gestion de l’hôtel
Thank you for staying with us and for taking your time to write a review about your stay. Hot water issue was resolved, we had a pipe burst. Hope you will recommend us or visit us again when you are in Kampala.
regards
Moses
