Note fondée sur 14 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,9 Propreté de la chambre
4,6 Service et personnel
4,8 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 6 sept. 2023 sur Expedia
La restauration à revoir ! Vraiment pas au rendez-vous. Pas en cohérence avec le niveau de service proposé par l’hôtel.
Le reste bien, conforme à la description.
Commentaires de Gestion de l’hôtel
8 sept. 2023 par The Management , Gestion de l’hôtel
Dear Antoine Greeting from RiverTree Villa & Resort!Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the quality of our restaurant service. Your comments will be shared with our team to ensure that we improve our level of service in the future. We are glad to hear that the rest of your stay was satisfactory and met your expectations. We hope to have the opportunity to welcome you back in the future and provide you with an improved dining experience.Your Sincerely,
par un voyageur
Publié le 21 avr. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
1 mai 2023 par The Management , Gestion de l’hôtel
Dear ChantalThank you very much for spend your time to give a feedback.
par un voyageur
Publié le 18 mars 2023 sur Hotels
Commentaires de Gestion de l’hôtel
1 mai 2023 par The Management , Gestion de l’hôtel
Dear KeanThank you very much for spend your time to give a feedback.
par un voyageur
Hôtel est équipe top
Publié le 14 janv. 2023 sur HotelsSuper hôtel le staff est hyper gentil . Le lieu est très beau
Commentaires de Gestion de l’hôtel
1 mai 2023 par The Management , Gestion de l’hôtel
Dear stanislasThank you very much for spend your time to give a feedback.
par un voyageur
Absolutely amazing in every way
Publié le 16 janv. 2024 sur HotelsAbsolutely perfect in every way! Beautiful property and amazing staff. We did kayaking and also went to pepper farm and salt fields, however just staying at our water front bungalow was an experience on its own.
Commentaires de Gestion de l’hôtel
16 janv. 2024 par The Management , Gestion de l’hôtel
Dear PetraThank you for your wonderful review! We're delighted to hear that you enjoyed your stayed with us. It's fantastic to know that you found our property beautiful and the staff amazing. The kayaking and visits to the pepper farm and salt fields sound like fantastic experiences, and we're thrilled that you enjoyed them. Our Villa Suite Riverfront view are indeed a special experience, and we're glad that you had a memorable time there. We hope to welcome you back soon for another incredible stay!Your Sincerely,
par un voyageur
Publié le 5 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
16 janv. 2024 par The Management , Gestion de l’hôtel
Dear KentaThank you very much for spend your time to give a feedback.Your Sincerely.The ManagementRiverTree Villa & Resort
par un voyageur
Publié le 14 déc. 2023 sur Expedia
The room was lovely and I got mostly what I had paid for. The big let down at this property was the fact that the outside bathtub on the river (which is one of the main features you spend the extra money for) was damaged so could not be used, the hotel didn’t offer any money back or even just to swap the bath tub with a different room or to move rooms. As somebody who likes to have a bath to relax on holiday this was pretty bad, the staff said “no, sorry” without a way to resolve it.
Commentaires de Gestion de l’hôtel
16 déc. 2023 par The Management , Gestion de l’hôtel
Dear CallumGreeting From RiverTree Villa & Resort!We're sorry to hear about your experience. We apologize for the inconvenience with the outside bathtub, and we understand the disappointment this caused. Your feedback will be shared with the team to ensure a better experience for future guests. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay.Your Sincerely,The ManagementRiverTree Villa & Resort
par un voyageur
Publié le 3 nov. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
5 nov. 2023 par The Management , Gestion de l’hôtel
Dear MelindaThank you very much for spend your time to give a feedback.Your Sincerely.
par un voyageur
Publié le 29 mai 2023 sur Expedia
Commentaires de Gestion de l’hôtel
19 juin 2023 par The Management , Gestion de l’hôtel
Dear EliThank you very much for spend your time to give a feedback.
par un voyageur
Publié le 29 mai 2023 sur Expedia
Very nice and modern room with beautiful balcony facing the river. Very friendly staff that provide best service always with a smile.
Commentaires de Gestion de l’hôtel
30 mai 2023 par Bunpheng, Gestion de l’hôtel
Dear EliThank you for your feedback! We're glad to hear that you enjoyed your stay with us and that our staff provided excellent service. We hope to have the pleasure of welcoming you back soon!Your Sincerely,The Management.
