Note fondée sur 905 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,6 Service et personnel
4,6 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 4 mars 2024 sur Expedia
Simplement excellent
Commentaires de Gestion de l’hôtel
4 mars 2024 par Barbie Nakamura- Director of Quality, Gestion de l’hôtel
Thank-you for taking the time to give us an excellent rating and sharing your experience. We hope you can return one day very soon! With warm aloha, Barbie Nakamura Director of Quality
par un voyageur
Publié le 24 nov. 2023 sur Expedia
Très bel endroit mais restaurant moyen pour le prix.
Commentaires de Gestion de l’hôtel
28 nov. 2023 par Barbie Nakamura- Director of Quality, Gestion de l’hôtel
Thank you for sharing your feedback about the restaurant. We appreciate your honest input. It's important for us to know how our guests experience our dining options. We apologize if the restaurant did not meet your expectations in terms of value for the price. Your comments are valuable, and we'll certainly take them into consideration as we continually strive to enhance our offerings. Your input is instrumental in helping us refine and improve our services. We hope to have the opportunity to welcome you back in the future and provide an even better experience. With warm aloha, Barbie Nakamura Director of Quality
par un voyageur
Superbe
Publié le 7 juin 2022 sur HotelsExcellent
Merveilleux cadre
Plage superbe avec des tortues et de magnifiques poissons! C’est super
On recommande
Commentaires de Gestion de l’hôtel
14 juin 2022 par Barbie Nakamura- Director of Quality, Gestion de l’hôtel
Mahalo for the 10 out of 10 rating! Happy to see you enjoyed the turtles and fish while snorkeling! Hope your travels bring you back to us soon! With warm aloha, Barbie Nakamura Director of Quality
par un voyageur
Highly recommended
Publié le 14 mars 2020 sur HotelsVery nice place and service. Beautiful location
Commentaires de Gestion de l’hôtel
17 mars 2020 par Charles Head, General Manager, Gestion de l’hôtel
Aloha Alvaro, Thank you for sharing your positive recommendation! We are glad you enjoyed our resort and were well taken care of by our staff. We hope to welcome you back when you are on island again! Warmest mahalo, Charles Head, Fairmont Orchid General Manager
par un voyageur
Publié le 10 févr. 2020 sur Expedia
Le personnel est accueillant, souriant et toujours present pour nous aider. Le resort etait tres bien situe et bien organise! A+++
Commentaires de Gestion de l’hôtel
11 févr. 2020 par Charles Head, General Manager, Gestion de l’hôtel
Aloha, We are happy to have welcomed you as our guest! Thank you for taking the time to share your review. We hope to welcome you again soon! Warmest mahalo, Charles Head, General Manager
par un voyageur
Publié le 29 août 2019 sur Expedia
Commentaires de Gestion de l’hôtel
9 sept. 2019 par Tara, Gestion de l’hôtel
Mahalo for staying with us!
par un voyageur
Publié le 28 oct. 2024
Commentaires de Gestion de l’hôtel
29 oct. 2024 par Barbie Nakamura- Director of Quality, Gestion de l’hôtel
Mahalo for your excellent rating! I hope you can return one day soon! With warm aloha, Barbie Nakamura Director of Quality
par un voyageur
Publié le 8 oct. 2024
The property is a little old, but it looked like they were working on improvements. The lobby is inviting, airy, classy and has a gorgeous view. The grounds are impeccable. We had a garden view of the koi pond. My 10 year old was given complimentary fish food so she could feed them. The pool is beautiful and relaxing with a separate adult side. There is also a jacuzzi hidden away in some lush landscaping. The beach is very safe with calm shallow water to snorkel in. But beware of the lava rocks at the bottom. I cut my foot but the guys at the rental shack took care of me. The staff was very friendly and helpful. The food is a bit pricey. There is Brown's deli which is a little more reasonable. The breakfast buffet is very expensive but they offer gourmet coffee and pastries in the bar area. I paid $24 for a small cappuccino, hot chocolate and 2 banana bread slices. However, there is a Foodland within a mile of the property. They have premade lunch items like sushi, poke, sandwiches and salads. Their food was delicious and the staff is great. So we just stopped there every day on our way out. There is a mini fridge in the room as well as a Nespresso coffeemaker and a tea kettle. You can order S'mores to roast over the few fire pits on the property for about $25. Parking was free and there was always spaces. The parking lot is a little strange as it is part of the back of the resort where laundry deliveries were happening etc...
Commentaires de Gestion de l’hôtel
21 oct. 2024 par Barbie Nakamura- Director of Quality, Gestion de l’hôtel
Thank you for taking the time to share such a detailed review! We're glad you enjoyed many aspects of your stay, like the inviting lobby, beautiful grounds, and the relaxing pool area. It's great to hear that your 10-year-old had fun feeding the koi, and we’re happy our team could help when you encountered the lava rocks. We appreciate your feedback on the dining options and understand that pricing can sometimes be a consideration. It’s good to know you found convenient alternatives nearby. We're also continuously working on property improvements to enhance our guests’ experiences, and your comments help guide us in that process. We hope to have the opportunity to welcome you back for another stay! With warm aloha, Barbie Nakamura Director of Quality
par un voyageur
Publié le 4 sept. 2024 sur Expedia
The property was gorgeous. The daily resort fee was pretty steep considering the only non-charge amenity was free coffee from 5 AM to 6:30 AM. Our TV never worked. Luckily, we were outside enjoying all Kona has to offer.
Commentaires de Gestion de l’hôtel
4 sept. 2024 par Barbie Nakamura- Director of Quality, Gestion de l’hôtel
Thank you for taking the time to share your experience. We're thrilled that you found the property to be gorgeous and that you were able to enjoy the beauty of Kona. However, I’m truly sorry to hear that your TV was not working during your stay, and I understand how frustrating that must have been. I’ll be sure to share this feedback with our team to prevent similar issues in the future. Regarding the resort fee, we aim to offer a wide range of amenities, but I will pass along your thoughts as we constantly strive to improve. We hope to welcome you back in the future for an even more seamless experience. With warm aloha, Barbie Nakamura Director of Quality
par un voyageur
Publié le 2 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Barbie Nakamura- Director of Quality, Gestion de l’hôtel
Mahalo for the excellent rating! We hope if you return to the Big Island you choose us again! With warm aloha, Barbie Nakamura Director of Quality
