Note fondée sur 26 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,9 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Perfect big island home
Publié le 16 juin 2024 sur HomeAwayWe loved our time here. The house is spacious, clean, quiet and private. We loved having our own pool. The neighborhood is very quiet. The kitchen has everything you need. The house is very clean and comfortable. We will be back
Commentaires de Gestion de l’hôtel
17 juin 2024 par VrboOwner, Gestion de l’hôtel
Thank you So much! This home is so fun! Kid friendly and loved by many! You were super to host! Mahalo! 🌺Donna
par un voyageur
Missing Attention to Detail
Publié le 24 août 2023 sur HomeAwayThe property was pretty and fit our needs well. It was well appointed, and comfortable. We liked the location. However the property manager lacked an attention to detail that detracted from the trip.
To begin with, she did not consistently reply to my inquiries within a business day. The check-in instructions were somewhat confusing, and included, for example, an incorrect street name. (It was a "court", not a "circle", a minor difference that matters if you're using a navigation app that can't find your vacation home!) Once we arrived at the property, I went to guest services of the associated resort to pick up our passes. We had not been pre-registered, as we were supposed to be and had paid to be. When I asked why, the person behind the counter guessed the name of the property manager I was dealing with. Clearly I was not the only client to have this experience.
At the house, the hot water didn't work. So the showers were cold and the pool was unheated. It was Saturday.
The property manager told us she would call the maintenance people on Monday, as they were closed over the weekend. On Sunday, the maintenance people showed up on their own to clean the pool. We asked them to fix the heat, and they did. They pointed out they were available 24/7 and assured us we could call them any time. That was not the information the property manager gave us.
Commentaires de Gestion de l’hôtel
1 sept. 2023 par VrboOwner, Gestion de l’hôtel
Aloha PA! Thank you SO much for your comment. I am in a bit of shock looking at our text communications during your stay. I am reading your text after I welcomed you to the island at landing and you said "we are here and blessed waiting for our final couple to arrive! Will let you know if any issues pleased to be here and thank you for your help" (I had texted that the hurricane removed some trees and we wanted you to know about a big gap) Our pool service is not 24/7 so they misled you. After asking for their help on a weekend, they asked for your cell and discovered something was turned off so they came in to fix it. But I will say, when they can, they love to help but they are not open 24/7. I am looking at another text about the registration form explaining it was sent over in February of this year. They did change their email system as a possible reason as this has happened before and you implied "all good". They know me very well at the resort as I communicate with them on a daily basis and meet with their management once a year for guest service feed back. Each and every time you reached out, I replied immediately and you implied each time all good! I cannot respond to no hot water as this is the first time I am aware, but again, would have immediately done so. I hope you enjoyed the gifts we left you at check in, though there was no comment on that and that you will forgive me for disappointing you. I am still somewhat in shock, but nevertheless, your experience is the most important to me, so I am very sorry. Mahalo for your stay. 🌺 Donna
par un voyageur
Great house to stay in Hawaii
Publié le 7 août 2023 sur HomeAwayOur family really enjoyed this house. There were four of us, and we had plenty of space with bedrooms and bathrooms for each of our adult children plus us. We enjoyed the pool. Initially it wasn’t heating but after messaging the host it was fixed quickly. We enjoyed the view from the house. It was well supplied. Instructions were clear. Place was clean. Area is very quiet. We would gladly stay here again.
Commentaires de Gestion de l’hôtel
15 août 2023 par VrboOwner, Gestion de l’hôtel
Mahalo! You were wonderful guests to work with. Very kind and we appreciate that being in the service industry. It helps want to do back flips for our guests! We look forward to your return! 🌺 Donna
par un voyageur
Wonderful stay
Publié le 12 juin 2023 sur HomeAwayExcellent property
par un voyageur
Beautiful with areas to improve
Publié le 19 mai 2023 sur HomeAwayIt was a beautiful home and ample space for four adults and two kids under 10 years. The views were breathtaking however, pool was not cleaned before we arrived. My family and I cleaned it ourselves on the first night. I liked the fact that the depth was safe for the little ones. The heating between hot tub and pool malfunctioned during the first two days. After some back and forth texting (lol many text messages assuring the manager we were following the instructions) , Donna herself came out to fix it with the handyman. The pool was fixed and cleaned.
Bring kitchen supplies. Be sure to bring basic supplies ie sugar, coffee filters, citronella candles etc. I noticed that swim gear was available ie snorkel gear but make sure to clean them well and check they work. We got out to the beach and realized their snorkel masks needed to be replaced. Easy fix via renting equipment on the beach.
Hapuna’s beach does not disappoint at all! Treat yourself to a cabana! Remember that when you rent this home an additional $165 per night will be charged for resort amenities automatic at the end of the stay, Irrespective if you use the resort amenities or not. Just be aware of that. I will say the resort amenities are stellar and we enjoyed ourselves.
Overall, I think Donna tried her best with communicating with us but we could tell she was very busy. It was a nice stay and everyone enjoyed themselves for the most part. We will likely find another place next time because of communication issues, timeliness to fix house concerns, cleanliness, and resort fees.
Commentaires de Gestion de l’hôtel
28 mai 2023 par VrboOwner, Gestion de l’hôtel
Mahalo for your comments! I did have trouble reaching you before and after arrival, with long time delay responses, but am glad we were able to help. I am never too busy for our in-home guests! We cleaned the pool twice the day of arrival as I explained, but in the tropics, we have to live with what the wind does. Thank you for pitching in to help! I did pay for an extra service call and met the pool company at the home while you were gone, who found no issues. They did see time stamps that the pool/hot tub was turned on and turned off at the same time, so it did not have time to heat up! It's hard to understand only one can be on at a time and not both! In the future we will explain better that you provide your own food and we provide the paper goods you need to get started! My apologies! You were super to host! Hope you enjoyed the wine! Mahalo Much! Donna
par un voyageur
Wonderful Relaxation
Publié le 24 avr. 2023 sur HomeAwayDonna was great to deal with as we had 7 fun filled days of beach, golf and greats eats. The house is laid out well as the 2 Masters bedrooms are on opposite sides of the house. Kitchen was stocked of everything as we went to the store in Waikoloa Village for 4 nights dinners. Went to Merrimans and Bamboo otherwise and Manta.
Wonderful memory and we will return.
Thanks Donna!
par un voyageur de Savannah, GA
Great property
Publié le 30 oct. 2022 sur HomeAwayVery comfortable property on pretty grounds. The house, pool, and grounds all looked better in person than in the pictures. I would stay again!
Luke
Commentaires de Gestion de l’hôtel
14 nov. 2022 par VrboOwner, Gestion de l’hôtel
Mahalo! It's hard to capture things on film. SO glad you want to come back!🌺Donna
par un voyageur
Great Family Vacation
Publié le 20 oct. 2022 sur HomeAwayThis house and it's location was perfect for our family of four. We used all the amenities that both hotels offered as well as having our own pool. When you first walk in, the view of the pool and the ocean just blew us away (the photos don't do it justice). We enjoyed the sunsets from the patio and the star gazing was incredible (you can see the Milky Way and shooting stars). The snorkeling at Mauna Kea and Hapuna Beach were fantastic. We also saw the Manta Rays at night at Mauna Kea. We drove to Hilo (1.5 hours), Kailua-Kona (30 minutes), Waimea (15 minutes) and the top of Mauna Kea (1 hour). I wish we had more time to explore! Donna was extremely responsive with any issues that we had. We are definitely coming back!! Mahalo!!
Commentaires de Gestion de l’hôtel
20 oct. 2022 par VrboOwner, Gestion de l’hôtel
Mahalo for your stay! We look forward to your return! Don't be gone too long! 🌺Donna
par un voyageur
Visit with adult kids
Publié le 5 oct. 2022 sur HomeAwayWe have stayed at Mauna Kea many times. Several times at the hotel and twice at other homes/villas. This home is on the other side of the highway, away from the hotels and beach, so it is Not an easy walk to the beach. The home is nice, each bedroom has its own bath and the rooms are reasonably private at night. The house layout is good, the living room is a little small, but is right off the poll area, so it was fine for the 6 of us. If you had a bigger group with maybe small kids, there is a finished garage, turned into a large family room area. The pool is nice and pretty large for a private res., but not good for lap swimming. The views are ok, nothing to write home about, sort of peak a view. We stayed one week here with our adult children and their partners. The home worked out very well for the comings and goings of everyone and we could hang by the pool when all together.
Commentaires de Gestion de l’hôtel
5 oct. 2022 par VrboOwner, Gestion de l’hôtel
Mahalo for your stay! There are two beaches within the Mauna Kea Resort. One on your side Hapuna and one on the Mauna Kea. But you have full access to both if purchasing their optional package. The Westin Hapuna beach is often walked to by many homeowners, however best to load up the car for day of swimming needs! The home pool is big but for sure, not a club lap pool. That you will find at the Westin! Thanks for being a super guest! 🌺Donna
par un voyageur
perfect family getaway
Publié le 30 août 2022 sur HomeAwayBeautiful, well stocked home, very comfortable, lots of outdoor seating
