Note fondée sur 31 évaluations de clients

Écoutez ce qu’en pensent nos voyageurs
4,9 sur 5
100 % des clients le recommandent
4,9 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
5 sur 5
par un voyageur

Peace of heaven

PubliĂ© le 30 dĂ©c. 2024 sur HomeAway
The house was even more beautiful than the pictures. I enjoy resorts - this has changed the way that I will vacation in the future. The house was so clean and the pool & hot tub was wonderful. Donna answered every question within moments of me texting her. The kitchen was fully stocked with all the cooking essentials. I want to thank the owners for allowing us the opportunity to rent their beautiful home in paradise.
Commentaires de Gestion de l’hôtel
13 janv. 2025 par VrboOwner, Gestion de l’hôtel
Happy New Year! Mahalo for being our guests. We look SO forward to your return. You were wonderful and kind.🌺Donna
5 sur 5
par un voyageur

Christmas Vacation

PubliĂ© le 21 dĂ©c. 2024 sur HomeAway
The house was everything Donna promised! The location and the view made it the perfect choice for our family! Being able to relax and enjoy the pool with the ocean view was on the Christmas wish list! Communication with Donna was great and she made sure we had everything we needed! Even gave told us how to make our Costco run a quick trip! The house has everything you could need! Loved it.
Commentaires de Gestion de l’hôtel
4 janv. 2025 par VrboOwner, Gestion de l’hôtel
During these busy times, our team and I try SO hard to make it perfect! Your comment has blessed many and we SO thank you! Happy New Year! 🌺 Donna
5 sur 5
par un voyageur

Had everything we needed for our 5 night stay over Thanksgiving!

PubliĂ© le 1 dĂ©c. 2024 sur HomeAway
This property was simply amazing. We are last minute planners and booked this about 2 weeks before our stay over Thanksgiving 2024. Donna was SO helpful before, during and after our stay. By far the best host I have ever encountered at a vrbo. She even left us a few surprise goodies for our arrival! Completely unexpected and very appreciated! This property had everything we needed to make our Thanksgiving wonderful (besides the groceries or course). It was spacious for our crew of 6 (2 adults, 4 kids under 10), and it also had a pack'n'play and high chair ready and available for us. Check in was seamless. We got in late and had zero issues finding the place or getting in. We opted not to purchase the resort access since there are plenty of other things to do on the island. We did hit the Mauna Kea beach a few times but get there early, the parking lot does fill up fast! Hot tub and pool were perfect for us. There was a book with insutructions on the pool and hot tub, i did have questions on warming up the hot tub but Donna put me in touch with someone who was able to help me with it quickly! Super easy. There was a cooler that we used daily, and some misc beach chairs and toys for the kids. All were very appreciated! Conveniently located near several of the best beaches on the island. We will definitely stay here again when we come back to the big island.
Commentaires de Gestion de l’hôtel
16 déc. 2024 par VrboOwner, Gestion de l’hôtel
Thank you so much for your stay! How did crack toffee go with your friends? ha! 🌺 Donna
5 sur 5
par un voyageur

Perfect location for a stay in paradise!

PubliĂ© le 15 oct. 2024 sur HomeAway
This home had everything we could need or want. Conveniently located next to some of the best beaches on the big island. We enjoyed excursions including snorkeling at the reef by the Captain Cook monument as well as hanging out at this home’s pool and hot tub. Beautiful sunsets each night. Would definitely choose this property again!
Commentaires de Gestion de l’hôtel
16 oct. 2024 par VrboOwner, Gestion de l’hôtel
Such a delight having you as our guests! We look forward to your return! I crashed into the cliffside trying to paddle board in mild seas at Captain Cook thinking I was as strong as a sea goddess! Need to stay with snorkeling! ha! 🌺Donna
5 sur 5
par un voyageur

She’s a butte

PubliĂ© le 10 oct. 2024 sur HomeAway
Zero complaints. Everything was as pictured and described. 10 out of 10
5 sur 5
par un voyageur

Perfect big island home

PubliĂ© le 16 juin 2024 sur HomeAway
We loved our time here. The house is spacious, clean, quiet and private. We loved having our own pool. The neighborhood is very quiet. The kitchen has everything you need. The house is very clean and comfortable. We will be back
Commentaires de Gestion de l’hôtel
17 juin 2024 par VrboOwner, Gestion de l’hôtel
Thank you So much! This home is so fun! Kid friendly and loved by many! You were super to host! Mahalo! 🌺Donna
4 sur 5
par un voyageur

Missing Attention to Detail

PubliĂ© le 24 aoĂ»t 2023 sur HomeAway
The property was pretty and fit our needs well. It was well appointed, and comfortable. We liked the location. However the property manager lacked an attention to detail that detracted from the trip. To begin with, she did not consistently reply to my inquiries within a business day. The check-in instructions were somewhat confusing, and included, for example, an incorrect street name. (It was a "court", not a "circle", a minor difference that matters if you're using a navigation app that can't find your vacation home!) Once we arrived at the property, I went to guest services of the associated resort to pick up our passes. We had not been pre-registered, as we were supposed to be and had paid to be. When I asked why, the person behind the counter guessed the name of the property manager I was dealing with. Clearly I was not the only client to have this experience. At the house, the hot water didn't work. So the showers were cold and the pool was unheated. It was Saturday. The property manager told us she would call the maintenance people on Monday, as they were closed over the weekend. On Sunday, the maintenance people showed up on their own to clean the pool. We asked them to fix the heat, and they did. They pointed out they were available 24/7 and assured us we could call them any time. That was not the information the property manager gave us.
Commentaires de Gestion de l’hôtel
1 sept. 2023 par VrboOwner, Gestion de l’hôtel
Aloha PA! Thank you SO much for your comment. I am in a bit of shock looking at our text communications during your stay. I am reading your text after I welcomed you to the island at landing and you said "we are here and blessed waiting for our final couple to arrive! Will let you know if any issues pleased to be here and thank you for your help" (I had texted that the hurricane removed some trees and we wanted you to know about a big gap) Our pool service is not 24/7 so they misled you. After asking for their help on a weekend, they asked for your cell and discovered something was turned off so they came in to fix it. But I will say, when they can, they love to help but they are not open 24/7. I am looking at another text about the registration form explaining it was sent over in February of this year. They did change their email system as a possible reason as this has happened before and you implied "all good". They know me very well at the resort as I communicate with them on a daily basis and meet with their management once a year for guest service feed back. Each and every time you reached out, I replied immediately and you implied each time all good! I cannot respond to no hot water as this is the first time I am aware, but again, would have immediately done so. I hope you enjoyed the gifts we left you at check in, though there was no comment on that and that you will forgive me for disappointing you. I am still somewhat in shock, but nevertheless, your experience is the most important to me, so I am very sorry. Mahalo for your stay. 🌺 Donna
5 sur 5
par un voyageur

Great house to stay in Hawaii

PubliĂ© le 7 aoĂ»t 2023 sur HomeAway
Our family really enjoyed this house. There were four of us, and we had plenty of space with bedrooms and bathrooms for each of our adult children plus us. We enjoyed the pool. Initially it wasn’t heating but after messaging the host it was fixed quickly. We enjoyed the view from the house. It was well supplied. Instructions were clear. Place was clean. Area is very quiet. We would gladly stay here again.
Commentaires de Gestion de l’hôtel
15 août 2023 par VrboOwner, Gestion de l’hôtel
Mahalo! You were wonderful guests to work with. Very kind and we appreciate that being in the service industry. It helps want to do back flips for our guests! We look forward to your return! 🌺 Donna
5 sur 5
par un voyageur

Wonderful stay

PubliĂ© le 12 juin 2023 sur HomeAway
Excellent property
3 sur 5
par un voyageur

Beautiful with areas to improve

PubliĂ© le 19 mai 2023 sur HomeAway
It was a beautiful home and ample space for four adults and two kids under 10 years. The views were breathtaking however, pool was not cleaned before we arrived. My family and I cleaned it ourselves on the first night. I liked the fact that the depth was safe for the little ones. The heating between hot tub and pool malfunctioned during the first two days. After some back and forth texting (lol many text messages assuring the manager we were following the instructions) , Donna herself came out to fix it with the handyman. The pool was fixed and cleaned. Bring kitchen supplies. Be sure to bring basic supplies ie sugar, coffee filters, citronella candles etc. I noticed that swim gear was available ie snorkel gear but make sure to clean them well and check they work. We got out to the beach and realized their snorkel masks needed to be replaced. Easy fix via renting equipment on the beach. Hapuna’s beach does not disappoint at all! Treat yourself to a cabana! Remember that when you rent this home an additional $165 per night will be charged for resort amenities automatic at the end of the stay, Irrespective if you use the resort amenities or not. Just be aware of that. I will say the resort amenities are stellar and we enjoyed ourselves. Overall, I think Donna tried her best with communicating with us but we could tell she was very busy. It was a nice stay and everyone enjoyed themselves for the most part. We will likely find another place next time because of communication issues, timeliness to fix house concerns, cleanliness, and resort fees.
Commentaires de Gestion de l’hôtel
28 mai 2023 par VrboOwner, Gestion de l’hôtel
Mahalo for your comments! I did have trouble reaching you before and after arrival, with long time delay responses, but am glad we were able to help. I am never too busy for our in-home guests! We cleaned the pool twice the day of arrival as I explained, but in the tropics, we have to live with what the wind does. Thank you for pitching in to help! I did pay for an extra service call and met the pool company at the home while you were gone, who found no issues. They did see time stamps that the pool/hot tub was turned on and turned off at the same time, so it did not have time to heat up! It's hard to understand only one can be on at a time and not both! In the future we will explain better that you provide your own food and we provide the paper goods you need to get started! My apologies! You were super to host! Hope you enjoyed the wine! Mahalo Much! Donna