Note fondée sur 94 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,1 Service et personnel
4,0 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Hotel vieillissant
Publié le 15 déc. 2016 sur ExpediaHotel vieillissant,chambres grandes mais délabrées,et mal entretenues.
Nourriture médiocre.
Et surtout ,personnel incompétent et in,efficace,à tous les niveaux,et en plus ,pas aimable.
Mauvais choix......
par un voyageur
Publié le 29 avr. 2024 sur Hotels
par un voyageur
Publié le 23 mars 2024 sur Expedia
par un voyageur
Publié le 14 févr. 2024 sur Expedia
到着した際にホテルエントランスに誰もおらず、間違えたエントランスに来たか？と思ったら、実はそこがメインエントランスでした。
その後、お昼ご飯を食べようとしたのですが、テーブルの上に蟻がたくさん歩いており、食事をする気がかなり萎えました。
施設は５つ星ホテルとは思えないほど不潔で、部屋に入った際には髪の毛が落ちていたり、浴槽が汚れていたり、エレベーターが狭く汚い、プールには枯れ葉がたくさん落ちていたり、ベランダが泥だらけだったり、本当に気分が沈みました。
さらに、スタッフの対応も非常に悪く、渡したはずの鍵を忘れる、テーブルに蟻がいると言ってもテーブルは新しく準備したので問題ないと確かめもしないで対応しないなどなど、本当に気分が悪くなりました。
par un voyageur
Disappointing stay!
Publié le 31 déc. 2023 sur HotelsThis is not a 5 star hotel. Porter were not available on arrival to assist with lugguage. Overall, hotel need a refurbishment as it is tired. We were given a accessible room, and when we have a shower the whole toilet was flooded - a plastic curtains was the shower door. Towels were old and smell. Room also smell damp and moulded. We could hear the people in thr next room and anyone walking in the corridor. We checked in at around 4pm amd checked out at 8am - not an inviting hotel that you want to hang around.
Commentaires de Gestion de l’hôtel
19 janv. 2024 par Mahaweli Reach Guest Relations. , Gestion de l’hôtel
Dear Guest, Ayubowan and Greetings from Mahaweli Reach! It is with great remorse we note the concerns as detailed by you. Mahaweli Reach is renowned for its service excellence by both our local and international patrons and it is our team's constant endeavor in upholding ourselves. to the highest quality standards adhered to. As such we regret that you've found this to be otherwise. All facilities made available in our disabled rooms are in facilitating the ease and convenience of our patrons, as such the washroom has been accommodated with shower curtains instead of a glass door. We regret you had not been satisfied with same. The concerns detailed have been addressed with the relevant departments and remedial action taken in preventing a recurrence of similar nature. Assuring you of continued service excellence in the future. Thank you. ,
par un voyageur
Publié le 30 déc. 2023 sur Expedia
Does not live up to its 5* rating but staff very friendly. Buffet only average in terms of quality and choice.
par un voyageur
Avoid at all costs
Publié le 13 mars 2020 sur HotelsAvoid at all costs.
Pros: Service at the spa and restaurant was good.
Cons: Old hotel, old furniture, mattress was hard and has that little ledge on the edges, like your parents mattress from 40yrs ago. Sheets were tired, I felt disgusting lying there and thankful that it was only 1 night. Air con was not effective.
Poor service and communication. When I checked in, I asked for a late checkout, they agreed 12pm and wrote it down. At 11.30 the next day they called, asking why I hadn’t checked out. I told them I had a late check-out which should be in their system, and can they send someone up in 5mins to take my bags. No one came.
When I checked in, I asked would there be a spa menu. They said yes it is in the room. It wasn’t in the room, I called reception, they told me to call the spa, the spa told me to ask reception. Seriously, get your act together guys, I want to spend money at the spa and you don’t even want it.
The guy at reception told me contradictory hours for the spa service times.
Service wise- whenever I had to sign something, they put it in front of me and didn’t say a word- never experienced such rudeness at a hotel.
It was a horrible stay and when I checked out, the lady asked how my stay was. I told her that I was disappointed, and the reasons why.
Then to sort my payment, she directed me to another lady (whom I thought was more senior), who didn’t say a thing or ask how my stay was, simply printed the invoice for signing.
par un voyageur
Publié le 19 févr. 2020 sur Hotels
Good food and great service,
Commentaires de Gestion de l’hôtel
24 févr. 2020 par Mahaweli Reach Hotel, Gestion de l’hôtel
Dear Guest,
Ayubowan and Greetings from Mahaweli Reach!
Thank you for taking time to recount your stay at Mahaweli Reach. It's a pleasure to note that the services rendered by our staff, the facilities provided and the wide array of food offered at Mahaweli Reach met your expectations.
Looking forward to welcoming you again at Mahaweli Reach!
Thank you
par un voyageur
Publié le 3 févr. 2020 sur Expedia
The Mahawell Reach Hotel was a welcome respite after many hours of driving. Large comfortable rooms with all the usual 4 star hotel inclusions. Great bed. The shower was over the bath and quite deep so if you have mobility issues I would recommend asking for a room with separate shower. The breakfast was the usual but nice buffet style (excellent omelette). We stayed two nights and this hotel was good.
Commentaires de Gestion de l’hôtel
24 févr. 2020 par Mahaweli Reach Hotel, Gestion de l’hôtel
Dear Guest,
Ayubowan and Greetings from Mahaweli Reach!
Thank you for taking time to recount your stay at Mahaweli Reach. We are glad that you found the welcome at Mahaweli Reach refreshing after your long drive. Being The first five star hotel in the region we constantly strive to maintain the highest standards, thus its of great pleasure to note that you were satisfied by the amenities offered at Mahaweli Reach.
Looking forward to your next visit!
Thank you.
par un voyageur de 日本
Publié le 27 janv. 2020 sur Expedia
20年以上前から宿泊するホテル、相変わらずのコロニアルスタイルの良さを維持され気持ちの良い朝が迎えられます。食事が美味しいこともこのホテルに泊まる理由の一つです。
Commentaires de Gestion de l’hôtel
24 févr. 2020 par Mahaweli Reach Hotel, Gestion de l’hôtel
Dear Guest,
Ayubowan and Greetings from Mahaweli Reach!
Your continuous patronage of our establishment is of great value to us and we hope we made each visit of yours' memorable.
Mahaweli Reach is known for the wide variety of dishes offered, thus we are delighted to note that you too found this the same.
Looking forward to your next visit!
Thank you.
