Note fondée sur 29 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
3,9 Service et personnel
3,8 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 1 oct. 2024 sur Hotels
Lovely hotel with a fantastic view of Kandy. The staff and food were excellent and the rooms were great. Highly recommended.
par un voyageur
Publié le 9 sept. 2024 sur Expedia
Good location, rooftop pool and bar area is brilliant. Restaurant and chef are top
par un voyageur
Publié le 24 mars 2024 sur Expedia
Excellent hotel, staff couldn’t do enough for us. Good value too as when booking I understood it was a room only deal but it turned out to also include breakfast and evening meal so it worked out at just £35/night each.
Would definitely stay here again! 👍👍👍
par un voyageur
Publié le 16 juill. 2023 sur Expedia
par un voyageur
Unwelcome, down the road and someone has a key!
Publié le 31 août 2019 sur HotelsWe booked Serene Kandy despite some of the reviews on here. We are aware that we are travelling in low season and hotels are not at capacity.
We had booked a room in the East Wing and so arrived there. There was a reception, closed, and a security guard who told our driver that we were not expected and to go away. We had not realised from booking that the East Wing is an entirely separate building down the road. We persisted and went to main hotel reception, where again they told us they had not got a booking for us. Finally they gave us a room, back in the east wing, which wasn't ready.
We did not get any information - wifi password, bottled water etc.
Dinner, breakfast and the pool were in the main wing, a 3 minute walk down a very dark, windy road where traffic goes fast. It gets dark at 6pm and we felt uncomfortable. They reluctantly offered to pick us up in a tuk tuk (heavy rain) but this service was not offered again.
We had booked dinner and it must be said, food was amazing. However, be aware that drinks (including water) are extra - they kept bringing us more and then charged us.
We accepted all of this, however, at 1.30am on our final night we were awoken by a very large party in the lobby of our wing. After a while, our door was unlocked from the outside. Fortunately, we had the security chain across, but it is unacceptable that someone else was given a key to our room, potentially putting two solo females at risk.
par un voyageur
Recommend
Publié le 18 janv. 2019 sur HotelsGood hotel and in hilly area of Kandy. Restaurant was also good.
Road was busy enough that we could just hail a tuk tuk for 300rup into Kandy Center.
par un voyageur de Kandy, lk
Publié le 20 déc. 2018 sur Expedia
Needs improvement in room maintenance. Telephone not working, set top box not working, remote not working
par un voyageur
Publié le 2 févr. 2018 sur Hotels
Commentaires de Gestion de l’hôtel
15 févr. 2018 par Reservation Department, Gestion de l’hôtel
Thank you very much for your feedback..
par un voyageur
Not a 4 star hotel..very disappointed
Publié le 1 févr. 2018 sur HotelsMy partner and I stayed at the hotel for 2 nights and we were very disappointed as it is not a 4 star hotel as stated and not close to any attractions. In our opinion it is a basic b&b place which we would probably rate a 2 star. The hotel is situated quite high up the hill so it is not as close to the temple of tooth or the lake or Kandy town. The bathroom was all clogged up and it was the same in another room we were moved to on our second day. Bedside mats were towels which looked like they were not cleaned. The drivers who work for the hotel are utterly expensive so don't be fooled to book tours with them. Breakfast was basic but dinner wasn't great at all. Staff are very friendly and helpful.
Recommandé
pour Tout le mondepar un voyageur de Colombo
Take Care to avoid injury
Publié le 30 janv. 2018 sur Expedia
Pour : Location and view
Contre : Read Comments
Emplacement : N/A
As soon after checking in,we were guided to our room and on entering through the Doorway, I knocked my Leg .on the corner of the Bed ,which is quite sharp edged,resulting in my skin coming off.
The cause of this happening is because the Mattress is about 6" shorter on the Left side,Right side and from the Foot of the Bed.
The Hotel should warn the guests accordingly or fit out the Beds with Mattress to fit the framework.
The Manager and Staff immediately got me Ice to apply on the wound and thereafter rendered First Aid.
Commentaires de Gestion de l’hôtel
2 févr. 2018 par Dushantha, Gestion de l’hôtel
Dear Sir
Thank you very much for your feedback and we will attend for the issue..Your comment help us to improve our guest service...
