Note fondée sur 77 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,7 Service et personnel
4,4 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Lyon
DOMMAGE. ...
Publié le 2 oct. 2018 sur HotelsArrivés un jeudi soir sans savoir qu'une fête familiale avait lieu le week-end. Travaux réalisés dans des bungalows en face du notre jusqu'à minuit . Le vendredi soir notre dîner prévu à 20h décalé à la dernière minute à 21h à cause de cette fête. Et bruits jusqu'à 1h du matin. Samedi soir bruits jusqu'à 5h du matin. Le dimanche soir bruits jusqu'à 5h du matin. Au reveil des bouteilles d'alcool vides devant les bungalows !!!! Difficile de passer au moins une bonne nuit dans ces conditions. Bungalow jamais nettoyé pendant les 5 jours. Seules les serviettes étaient remplacées tous les jours. Le chauffeur qui nous a déposé à la capitale, nous a récupérés avec 30mn de retard , un retour avec une musique trop forte et une conduite plus que dangereuse.
Lorsque nous avons quitté l'hôtel à 12h , le patron de celui n'a cessé de téléphoner au chauffeur de taxi pour nous demander les clés du bungalow que nous lui avions remises à 10h . Ce chauffeur devenait de plus en plus agressif envers nous. Cela a duré 45mn jusqu'à ce que le patron de l'hôtel retrouve les clés qu'il avait lui même égarées .
Le côté positif : grand bungalow
Acceuil agréable, très bonne cuisine , bravo au cuisinier ... et à la serveuse pour son sourire et sa gaité. Belle petite plage ( nettoyée tous les jours devant l'hôtel )
Dommage que l'hôtel est pris notre reservation sans nous prévenir.
Commentaires de Gestion de l’hôtel
2 oct. 2018 par Sati, Gestion de l’hôtel
Thank you for your honest feedback, unfortunately communication was very difficult.
Malo
John
par un voyageur
Great Stay
Publié le 11 mars 2020 sur HotelsFantastic stay. very nice beach.....swim, snorkel right from hotel.
The good:
Location - I would rather stay at Vakaloa (30+ minutes from Nuku'alofa than the other way around.
Beachfront - Sloped beach.... and coral, but sandy (crushed coral).... can walk barefoot
Kayak - They were free to borrow
Snorkeling - Free snorkel gear. You could see some fish right out front....but a great spot about a ten minute walk up the beach.
Bicycle - Free bicycle to cruise around the area.
Accommodations - Great room with fridge, ample space and a killer view of the ocean, beach and surf break
Food - The meals were good
Staff - The staff were friendly and very helpful
The bad:
Dining - Other than the resort, there are not any places nearby to dine. This was not an issue for us as the food was good and only stayed a few days.
The in-between:
Internet - The coverage was only by front desk and dining room and not in rooms and was not all that great....... but you are in Tonga, on a beach, in a beautiful area....go enjoy the surroundings and this magical location
Continental Breakfast - Toast, fruit, cereal, instant coffee, tea. It was fine but not amazing
Cost to get there from airport - It was a little over $30 (US) to get there and a little over $15 (US) to get to Nuku'alofa
Staying in the Ha'atafu region (Northwest peninsula) of Tongatapu (the main island) was a better decision for us than staying in Nuku'alofa. Especially loved the beach activities and quiet setting.
Commentaires de Gestion de l’hôtel
12 mars 2020 par Sati, Gestion de l’hôtel
Thank you for your honest feedback, hope to see you again in the near future.
Malo
John
par un voyageur de Auckland
Publié le 29 janv. 2020 sur Expedia
The staff and service were excellent. Rooms were very nice and tidy. Originally though, we were booked into the family room with a seaview (room 12) which was great but only problem was that when it rained, water leaked into the room and wet the floor because the windowsills have a design flaw that doesnt allow the water to drain out. I assume rm 12 is the only room with this osdue and I hope they fix it soon. It was our misfortune that it just happened to be raining heavily the day we booked in else on a sunny day the room is perfect. Staff were great in quickly shifting us to room 5 with a garden view once we informed them of the leak. This room was nice as well and had no issues except the air conditioning wasnt working. Luvkily tihey had a massive fan in tbe room that we could use to keep cool. Other than that, this resort was perfect. Highlight is the buffet dinner and cultural show on wednesdays and fridays and buffet lunch sunday. Dinner was delicious and the culture dances and fireshow was great...also loved the live band and music selection.....The complimentary Continental breakfast of toast, cereals, fruits and tea, coffee and juice was nice although I wish they would include 1 hot dish like eggs with it. If you wanted anything hot like eggs, bacon, hash browns, sausages etc, then u have to pay for it. 15 paanga was cheapest hot item. Overall was a good stay.
Commentaires de Gestion de l’hôtel
30 janv. 2020 par Sati, Gestion de l’hôtel
Thank you for your honest feedback, we have fixed the above issues, hope to see again in the near future. Thank you once again.
Malo
John
par un voyageur
Perfect Getaway
Publié le 3 janv. 2020 sur HotelsAmazing! My husband and I enjoyed our stay. The accommodation furnishings are elegant and sturdy. Breakfast is filling and it is a great place to getaway and unwind. A note for those who like to swim at night/early morning, take a torch/battery lamp with you as a light source! Malo Vakaloa
Commentaires de Gestion de l’hôtel
6 janv. 2020 par Sati, Gestion de l’hôtel
Thank you for your honest feedback.
Malo
John
par un voyageur
Publié le 10 déc. 2019 sur Expedia
My husband and i loved staying here at Vakaloa beach. The staff were amazing and so friendly. Loved the food!
The place is clean and so beautiful. I would higly recommend for couples and families.
Thank you Vakaloa Family.
Commentaires de Gestion de l’hôtel
12 déc. 2019 par Sati, Gestion de l’hôtel
Thank you for the honest feedback, looking forward to seeing you in the near future. Malo John
par un voyageur
Publié le 11 nov. 2019 sur Expedia
Was a great time spending at Vakaloa,workers were being friendly and very helpful..love their food it was so fresh and nice..thumbs-up look forward for my next visit 😉
Commentaires de Gestion de l’hôtel
12 nov. 2019 par Sati, Gestion de l’hôtel
Thank you for the honest feedback, looking forward to seeing you in the near future.
Malo
John
par un voyageur
Publié le 10 nov. 2019 sur Expedia
Commentaires de Gestion de l’hôtel
12 nov. 2019 par Sati, Gestion de l’hôtel
Thank you for the honest feedback, hope to see you again in the near future.
Malo
John
par un voyageur de Vallejo, California, USA
Publié le 22 oct. 2019 sur Expedia
The entire staff were very helpful & friendly. I highly recommend this resort. I would stay here again!
Commentaires de Gestion de l’hôtel
22 oct. 2019 par Sati, Gestion de l’hôtel
Thank you for your honest feedback, hope to see you again in the near future.
Malo
John
par un voyageur
Publié le 19 oct. 2019 sur Hotels
par un voyageur de New Zealand
Publié le 14 oct. 2019 sur Expedia
Given Room 4, this had no garden view and no ceiling fan, avoid room 4. Moved to rom 8, still no ceiling fan and no tv. Moved to room 11 where there was a fan and a tv, but it only had 2 fuzzy channels and no satellite channels. Thats the negatives out of the way. The positives are that this resort is in a beautiful location, stunning views out to the reef and sea and on two of our mornings we watched Whales swim by whilst eating breakfast. The breakfast uis an excellent buffet of fruit cereals and toast and hot food can be bought seperately. Dinner portions are large and filling but could do with a few more veggie options. We stayed for the Dinner and Show and thoroughly enjoyed it. We had veggie food cooked for us and salads and desert from the buffet. Lotu in the kitchen provides amazing service, he is a star. We also hired a car for a day costing $80 tops. Do this as soon as you can as they do run out of cars! We would love to return to this resort, relaxing, good food, snorkelling and whale watching. Finally we caught the local bus from Muku'Alofa to the Resort, great ride and cost $2. There is a local village 5 mins walk from the Resort with two small shops and awesome fresh bread.
Commentaires de Gestion de l’hôtel
16 oct. 2019 par Sati, Gestion de l’hôtel
Thank you for your honest feedback, we will take this on board for improvement.
Malo
John
