Note fondée sur 564 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,9 Propreté de la chambre
3,1 Service et personnel
2,9 Confort de la chambre
2,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Don't stay here!
Publié le 19 août 2024 sur HotelsDirty room. Two towels for 3 people. Bedding dirty. No wifi. No tv signal. Sketchy area. Hard to find hotel entrance. Unnecessary fees.
Commentaires de Gestion de l’hôtel
20 août 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Kara,Thank you for sharing your feedback. We sincerely apologize for the inconveniences you experienced during your stay. Our team strives to maintain high standards of cleanliness and comfort, and we regret that we did not meet those expectations in your case. We are actively reviewing our procedures to ensure that all aspects of our service, including room amenities and access, are consistently up to par. We value your feedback as it helps us improve and address any issues more effectively.
par un voyageur
Publié le 18 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 août 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Candice,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.
par un voyageur
Just to sketchy!
Publié le 8 août 2024 sur HotelsIt was a rough stay. The pungent odor took a bit to get used to. Our sheets were covered in blood and urine stains. The cleaning staff did bring us new sheets the next day. There was a large gap under the door letting bugs in. This was not a relaxing trip.
Commentaires de Gestion de l’hôtel
9 août 2024 par Manager, Gestion de l’hôtel
Hello Amy,We're sorry to hear about your experience at our hotel. We appreciate your feedback and will address these concerns with the relevant teams for improvement. Guest satisfaction is our top priority, and we strive to provide a comfortable stay for all our guests. We hope you will consider staying with us again in the future.
par un voyageur
Publié le 8 août 2024 sur Expedia
Price
Commentaires de Gestion de l’hôtel
8 août 2024 par Manager, Gestion de l’hôtel
Hello priest,We appreciate your feedback on the pricing at our hotel. For any concerns regarding rates or special offers, we recommend reaching out to our management team directly for further assistance. Thank you for choosing to stay with us.
par un voyageur
Publié le 8 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 août 2024 par Manager, Gestion de l’hôtel
Hello Priest,We appreciate you taking the time to share your experience with us. We hope you had an enjoyable stay and look forward to welcoming you back in the future.
par un voyageur
Publié le 6 août 2024 sur Expedia
The room itself was pretty clean. The building, front office and breezeways were old and dirty. Seemed a little sketchy.
Commentaires de Gestion de l’hôtel
7 août 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Kelly,Thank you for your feedback. We are glad to hear that you found your room to be clean, as our housekeeping team works hard to maintain high standards. We apologize if the exterior and common areas did not meet your expectations. Our hotel is continuously working on improvements and renovations to enhance the overall guest experience. We appreciate your comments and will use them to make further enhancements to our property.
par un voyageur
Publié le 6 août 2024 sur Hotels
Room was dirty and smelled. They charged a 50 incidental fee and has not refunded or given a reason as to why
Commentaires de Gestion de l’hôtel
6 août 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Michael,Thank you for sharing your feedback. We sincerely apologize for the cleanliness issues you encountered during your stay; this is not reflective of our usual standards, and we are addressing this matter with our housekeeping team to prevent future occurrences. Regarding the incidental fee, it is a standard procedure to ensure coverage for any potential extra charges or damages, and it is typically refunded upon check-out if no additional charges apply. We understand your concerns and appreciate your patience as we look into these matters further.
par un voyageur
Publié le 4 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 août 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Alyssa,We are in the business of providing comfort and service, so I sincerely regret that you did not enjoy your visit. We appreciate your time in sharing a review and hope to have the opportunity to leave you with a more favorable impression on a return visit.
par un voyageur
Publié le 4 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 août 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Terita,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.
par un voyageur
Publié le 3 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
5 août 2024 par Manager, Gestion de l’hôtel
Hello Gabbi, We are glad you chose our hotel for your stay. If you have any concerns you would like to share, please feel free to reach out to us directly. We hope to welcome you back in the future for an even better experience.
