Note fondée sur 569 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,9 Propreté de la chambre
3,1 Service et personnel
2,9 Confort de la chambre
2,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 7 oct. 2024 sur Expedia
Our room was dirty. It was like someone just went in there and made the beds put new hopefully clean linen in the room and then left it. The floors were dirty, the bathroom was dirty, the beds had dirt in them, oh and to top it all off our room had roaches! I endured this for the whole whole weekend October 4-6 because I drove down from Council Bluffs, IA to take my boys to Worlds of Fun. I will never stay at this hotel again! I DO NOT RECOMMEND!!! EVEN THOUGH IT IS CHEAP IT IS NOT WORTH IT!!
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Sarah,Thank you for taking the time to share your feedback. We genuinely value all guest comments as they help us improve our services. While we strive to maintain a high standard of cleanliness, we regret that your experience fell short of our usual expectations. Our housekeeping team is trained to adhere to strict cleanliness protocols, and we take any reports of cleanliness issues seriously. We appreciate your understanding and hope you consider giving us another chance in the future, as we are committed to providing a better experience for our guests.
par un voyageur
Save your money and go somewhere else! RUN AWAY!
Publié le 1 oct. 2024 sur HotelsThe bed sunk in the middle, the bathtub was writing, with mold around the edges, the ceiling was falling in, the AC/heater wasn't working right and the 2 men at the front we extremely rude and not helpful with anything. As we were leaving, we stopped in to get our deposit back and let's just say, "that didn't happen". Too much that happened there, to go into details... But we were denied on a lame excuse they gave.
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hello,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconveniences you encountered during your stay. Our team is dedicated to providing a comfortable experience, and we take all guest concerns seriously. While we understand your frustration, please know that we are committed to maintaining our facilities and enhancing our service to ensure that all our guests feel valued and well-cared-for. We appreciate your input as it helps us improve for the future.
par un voyageur
Publié le 26 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Manager, Gestion de l’hôtel
Hello Julia,We're thrilled to hear you had a fantastic experience with us! We look forward to welcoming you back soon for another amazing stay.
par un voyageur
Publié le 14 sept. 2024 sur Expedia
Affordable
Commentaires de Gestion de l’hôtel
15 sept. 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Priest,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating and comments about our value for the money, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.
par un voyageur
Publié le 7 sept. 2024 sur Hotels
They did not have my reservation. They had to go to the website I booked it on to find it.
Room was less than expected.
Neighbor pounded in the door the next morning.
Loud.
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Manager, Gestion de l’hôtel
Hello Anna, We apologize for any inconvenience you experienced during your stay with us. We encourage guests to double-check their reservation details with the hotel directly to avoid any confusion. Your feedback on the room and noise concerns will be shared with the team for review and improvements.
par un voyageur
Publié le 7 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 sept. 2024 par Manager, Gestion de l’hôtel
Hello Mary,We are sorry to hear that your stay did not meet your expectations. Please feel free to reach out to our team directly with any specific feedback you may have, so we can address your concerns and improve our services for future guests.
par un voyageur
Don't stay here!
Publié le 19 août 2024 sur HotelsDirty room. Two towels for 3 people. Bedding dirty. No wifi. No tv signal. Sketchy area. Hard to find hotel entrance. Unnecessary fees.
Commentaires de Gestion de l’hôtel
20 août 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Kara,Thank you for sharing your feedback. We sincerely apologize for the inconveniences you experienced during your stay. Our team strives to maintain high standards of cleanliness and comfort, and we regret that we did not meet those expectations in your case. We are actively reviewing our procedures to ensure that all aspects of our service, including room amenities and access, are consistently up to par. We value your feedback as it helps us improve and address any issues more effectively.
par un voyageur
Publié le 18 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 août 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Candice,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.
par un voyageur
Just to sketchy!
Publié le 8 août 2024 sur HotelsIt was a rough stay. The pungent odor took a bit to get used to. Our sheets were covered in blood and urine stains. The cleaning staff did bring us new sheets the next day. There was a large gap under the door letting bugs in. This was not a relaxing trip.
Commentaires de Gestion de l’hôtel
9 août 2024 par Manager, Gestion de l’hôtel
Hello Amy,We're sorry to hear about your experience at our hotel. We appreciate your feedback and will address these concerns with the relevant teams for improvement. Guest satisfaction is our top priority, and we strive to provide a comfortable stay for all our guests. We hope you will consider staying with us again in the future.
par un voyageur
Publié le 8 août 2024 sur Expedia
Price
Commentaires de Gestion de l’hôtel
8 août 2024 par Manager, Gestion de l’hôtel
Hello priest,We appreciate your feedback on the pricing at our hotel. For any concerns regarding rates or special offers, we recommend reaching out to our management team directly for further assistance. Thank you for choosing to stay with us.
