Note fondée sur 317 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,1 Service et personnel
4,4 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 18 oct. 2024 sur Expedia
Once check-in was near completion, the issue of an additional "$100 cash deposit" suddenly becomes required at the desk only. No mention of this while reserving online. Furhtermore, it seems this "requirement" may be based on how the desk staff feels that day.
Commentaires de Gestion de l’hôtel
20 oct. 2024 par Manager, Gestion de l’hôtel
Hello Stanley,We apologize for any inconvenience caused by the cash deposit policy. Our hotel strives to ensure all guests are aware of our policies, which are outlined in the terms and conditions during booking. Feedback is valuable, and we will review communication processes to enhance guest experience. Thank you for sharing your concerns with us.
par un voyageur
Publié le 17 oct. 2024 sur Hotels
it was a nice hotel staff was friendly.
Our room had two queen beds and a sofa, the sofa was very stained, I would not sit in it. We had my sisters grandson visiting in the room running around in his socks soon the bottom of them were very dark....yuk
Commentaires de Gestion de l’hôtel
19 oct. 2024 par Manager, Gestion de l’hôtel
Hello Sandra, We appreciate your feedback and are glad you found our staff friendly. We strive to provide comfortable accommodations for all our guests. We suggest reaching out to management directly for further assistance with your concerns.
par un voyageur
Publié le 16 oct. 2024 sur Expedia
The rooms are dirty!
Commentaires de Gestion de l’hôtel
16 oct. 2024 par Manager, Gestion de l’hôtel
Hello Samanta,We regret to hear about the cleanliness issues you experienced during your stay. Please feel free to contact our management team to discuss your concerns further.
par un voyageur
Update
Publié le 15 oct. 2024 sur HotelsNeeds updates walls need to be repainted, mattress and couch had stains on them
Commentaires de Gestion de l’hôtel
16 oct. 2024 par Manager, Gestion de l’hôtel
Hello Caitlin,Thank you for sharing your feedback with us. We appreciate your comments and will forward them to the relevant departments for review and improvement. Our team values all input from our guests to ensure a better experience for future stays.
par un voyageur
Publié le 15 oct. 2024 sur Expedia
Clean rooms nice beds no hassles
Commentaires de Gestion de l’hôtel
17 oct. 2024 par Manager, Gestion de l’hôtel
Hello Michael,We are delighted to hear that you found our rooms clean and our beds comfortable during your stay. Your feedback is much appreciated, and we hope to welcome you back for another hassle-free experience in the future.
par un voyageur
Publié le 14 oct. 2024 sur Expedia
Check in process not smooth due to having used Expedia to make reservation. Check out was slow due to inexperienced staff at front desk. Wi-Fi very good. Breakfast was only average. Room very clean with good amenities. Price of room was a little above average for what one gets. .
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Manager, Gestion de l’hôtel
Hello Jerome, We appreciate your feedback on your recent stay. It's great to hear you enjoyed the reliable Wi-Fi connection and clean room with good amenities. We have duly noted your comments on the check-in and check-out process as well as the breakfast quality. Should you wish to discuss your experience further, please feel free to contact our management team.
par un voyageur
Publié le 12 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 oct. 2024 par Manager, Gestion de l’hôtel
Hello Jason,We are delighted you enjoyed your stay with us! We hope to welcome you back in the near future for another wonderful experience.
par un voyageur
Publié le 8 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
11 oct. 2024 par Manager, Gestion de l’hôtel
Hello Mary,We are thrilled to hear that you had a fantastic experience at our hotel! We look forward to welcoming you back soon.
par un voyageur
Publié le 6 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 oct. 2024 par Manager, Gestion de l’hôtel
Hello Allen,We appreciate you taking the time to review your stay with us. Should you have any concerns or feedback to share, please don't hesitate to contact us directly. We value your input and look forward to welcoming you back in the future.
par un voyageur
Publié le 3 oct. 2024 sur Expedia
Very clean
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Manager, Gestion de l’hôtel
Hello angela,We appreciate you recognizing the cleanliness of our hotel. Your feedback is valued as we strive to provide the best experience for all our guests. Thank you for taking the time to share your thoughts with us.
