Note fondée sur 946 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,2 Service et personnel
4,1 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 5 août 2024 sur Expedia
I loved it and will stay again in the future. It was so quiet and comfortable-they even had direct tv and a massive television so you could just come in and chill for a night on a long road trip
Commentaires de Gestion de l’hôtel
7 août 2024 par gm, Gestion de l’hôtel
Dear Haley,Thank you for your wonderful feedback! We’re thrilled to hear you enjoyed the quiet and comfort of your stay, and that the amenities helped make your road trip more enjoyable. We look forward to welcoming you back in the future!
par un voyageur
Publié le 3 août 2024 sur Expedia
Rooms smelled of ammonia or something , the bathtub had a black film on the bottom and around the plug, hotel was super run down. Staff was very friendly and offered another room but the other room was just like the first .
Commentaires de Gestion de l’hôtel
5 août 2024 par gm, Gestion de l’hôtel
Dear Kristi,I’m sorry to hear about the issues you experienced during your stay. Your feedback about the cleanliness and condition of the rooms is concerning, and we’re taking immediate steps to address these problems. I appreciate your recognition of our staff, and I regret that we couldn’t resolve the situation to your satisfaction.Thank you for bringing this to our attention. We hope to have the opportunity to provide a better experience in the future.
par un voyageur
Publié le 30 juill. 2024 sur Expedia
very nice
Commentaires de Gestion de l’hôtel
2 août 2024 par gm, Gestion de l’hôtel
Dear Guest,Thank you for sharing your recent experience at our Comfort Suites KC-Liberty location. We're delighted you enjoyed your stay and are considering staying with us again. We can't wait to welcome you back!
par un voyageur de Rimrock
Publié le 29 juill. 2024 sur Expedia
Great stay
Commentaires de Gestion de l’hôtel
29 juill. 2024 par gm, Gestion de l’hôtel
Dear [Guest's Name],Dear Lori,Thank you for sharing your recent experience at our Comfort Suites KC-Liberty location. We're delighted you enjoyed your stay and are considering staying with us again. We can't wait to welcome you back!
par un voyageur
Publié le 29 juill. 2024 sur Hotels
Tbis was a great place to stay with large rooms. Breakfast was good and the coffee was always ready. The pool was small. The staff was friendly. Great location. Would stay here again.
Commentaires de Gestion de l’hôtel
29 juill. 2024 par gm, Gestion de l’hôtel
Dear Lance,Thank you for your kind words! We’re delighted you enjoyed the spacious rooms, breakfast, and coffee, and found our location and staff to your liking. We appreciate your feedback about the pool size and look forward to welcoming you back in the future.
par un voyageur
Publié le 28 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 juill. 2024 par gm, Gestion de l’hôtel
Thank you for sharing your recent experience at our Comfort Suites KC-Liberty location. We're delighted you enjoyed your stay and are considering staying with us again. We can't wait to welcome you back!
par un voyageur
Publié le 28 juill. 2024 sur Expedia
Not clean
Commentaires de Gestion de l’hôtel
29 juill. 2024 par gm, Gestion de l’hôtel
Dear Guest,I apologize for the cleanliness issues you encountered. This is not the standard we strive for, and we’ll address this with our team immediately. Thank you for bringing this to our attention, and we hope to have the chance to improve your experience in the future.
par un voyageur
Publié le 27 juill. 2024 sur Expedia
Just a run down hotel which should be closed
Take a look at entrance to room 216. Unacceptable
Commentaires de Gestion de l’hôtel
29 juill. 2024 par gm, Gestion de l’hôtel
Dear David,I’m truly sorry to hear about your experience. We take your feedback seriously and will address the room condition and the overall upkeep of the hotel immediately. Your comfort and satisfaction are important to us, and we’ll work hard to improve. Thank you for bringing this to our attention.
par un voyageur
Publié le 23 juill. 2024 sur Expedia
There is no elevator. All bags have to be carried up the stairs. Staff was super nice. The free breakfast was just a continental and was not great.
Commentaires de Gestion de l’hôtel
27 juill. 2024 par gm, Gestion de l’hôtel
Thank you for sharing your feedback. I’m glad to hear that our staff was able to provide you with excellent service. Regarding the elevator, we have reviewed our records and confirmed that it was operational throughout your stay. We apologize for any inconvenience you may have experienced with carrying your bags.We also appreciate your input on the breakfast offerings and will take your comments into consideration as we strive to improve our services.
par un voyageur
Publié le 21 juill. 2024 sur Expedia
Filthy hotel, rude stuff. I wouldn’t ever recommend this place. Cobwebs all over our hotel room. Spots on the faucet that resembled mold. Staff called me a liar when I asked for a refund of 2 nights because I didn’t want to stay in filth.
Commentaires de Gestion de l’hôtel
27 juill. 2024 par gm, Gestion de l’hôtel
Teresa,Thank you for your feedback. After a thorough review, we found that the issues you described do not align with our records or current conditions. Our staff confirmed that there were no cobwebs or mold issues in your room, and the facilities were maintained to our usual standards.We also investigated the refund request though its a non cancellable reservation out of courtesy we have refunded one night in our records. We’re committed to providing a high-quality experience.Thank you for bringing these matters to our attention. We hope this clarifies the situation.
