Note fondée sur 905 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,3 Service et personnel
4,1 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 30 déc. 2024
Very friendly staff. Not secure at all.
Commentaires de Gestion de l’hôtel
31 déc. 2024 par GM, Gestion de l’hôtel
Dear Desdia, It’s nice to hear from you. We appreciate you choosing us, and I'm delighted to know your stay was pleasant. Thank you for taking the time to share your experience. We welcome the feedback and look forward to hosting you again. Best, Suzie P., GM
par un voyageur
Publié le 28 déc. 2024
Commentaires de Gestion de l’hôtel
28 déc. 2024 par GM, Gestion de l’hôtel
Dear James, Thank you for taking the time to share a five-star review of your experience with us. We appreciate your support and look forward to serving you again. Best, Suzie P., GM
par un voyageur
Publié le 14 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Cheryl - FOM, Gestion de l’hôtel
WOOOHOOO! Thank you for your review! We can't wait to see you again.
par un voyageur
Publié le 11 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
11 oct. 2024 par Cheryl - FOM, Gestion de l’hôtel
Woohoo, thank you for your review! We appreciate your business and you! Can't wait to see you again.
par un voyageur
Publié le 11 oct. 2024 sur Expedia
While we were staying at the hotel a fight broke out in the bar. Your female bar tender needs some education on diversity and controlling herself opinions. Though we were not involved in the incident there was no reason for some of her comments made whether she agreed or disagreed of the situation. Somethings are best left unsaid.
Commentaires de Gestion de l’hôtel
11 oct. 2024 par Cheryl - FOM, Gestion de l’hôtel
Thank you for your review and concern. Obviously, fights at the bar are not our forte. Hopefully we don't have to see such behavior from grown adults again.
par un voyageur de Mission Hills
Publié le 9 oct. 2024 sur Expedia
The rooms are very dated and poorly maintained. The mattress was lopsided which hurt my back. The shower didnt drain the faucet was loose and the walls were dirty..
They did change our room when we requested but i was really disappointed.
Commentaires de Gestion de l’hôtel
10 oct. 2024 par GM , Gestion de l’hôtel
Dear Nasseem, We are sincerely sorry that your initial room was not met with our excellence in service and overall quality. I am pleased that we were able to provide suitable accommodations, but I regret that we disappointed you. We hope to have the opportunity to host you again for a more favorable impression. Sincerely, Jim Snow, GM
par un voyageur
Publié le 8 oct. 2024 sur Expedia
Room wasn’t ready when we checked in at 4:20. Very disappointed.
Commentaires de Gestion de l’hôtel
9 oct. 2024 par GM, Gestion de l’hôtel
Dear Robert, We sincerely regret your experience. I apologize that we did not have a room ready for your arrival. This is not up to our standards and we are constantly working on improving the quality of service provided; I hope that you will give us another opportunity to provide you with the exceptional stay our guests have come to expect. Again, my sincere apologies for any stress we caused, and thank you for taking the time to write. Sincerely, Jim Snow, GM
par un voyageur
Brief stay at Embassy Suites - Kansas City Airport
Publié le 7 oct. 2024 sur HotelsWe arrived around 4pm and family came and picked us up to take us to Zona Rosa for dinner. We returned, slept, and left at 8 am to go to the Kansas City Airport by shuttle and arrived in plenty of time to catch an airplane to our home.
Commentaires de Gestion de l’hôtel
8 oct. 2024 par GM, Gestion de l’hôtel
Dear Arthur Carter, Thank you for allowing us the pleasure of hosting you! We appreciate your feedback and your positive review. We hope to see you back anytime you return to the area. Best, Jim Snow, GM
par un voyageur
Publié le 7 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
9 oct. 2024 par GM , Gestion de l’hôtel
Dear ted, We are thrilled you had a perfect stay! Thank you for the review, and please visit us again. Best, Jim Snow, GM
par un voyageur
Publié le 6 oct. 2024 sur Expedia
The lobby was very roomy and the water features were nice. The furnishings in the room seemed outdated and well used. The hotel was clean. The night we stayed there were several little League Baseball players running through the lobby and in the parking lot. At one point I left the room to go to my car and there were several police officers in the lobby with several police vehicles with lights flashing outside the front door. I didn’t ask what happened . Breakfast was not the greatest either. I did not stand in line for the cook to order food I chose the scrambled eggs and French toast and potatoes from the buffet at 7:07 (they open at 7am) everything was cold. Potatoes tasted as if they were prepared then frozen or refrigerated and then warmed up that morning but not very well. The staff were pleasant enough we only interacted during check in and check out. So not a horrible experience but not the best. It served its purpose for the night.
Commentaires de Gestion de l’hôtel
7 oct. 2024 par GM, Gestion de l’hôtel
Dear Donna, I’m sorry to hear that noise pollution interrupted the comfort of your stay and that our breakfast did not impress. Your comfort is our highest priority and I regret that we left you less than completely satisfied. Your feedback is welcomed as it allows us to monitor the guest experience. Thank you for taking the time to share your review. Sincerely, Jim Snow, GM
