Note fondée sur 916 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,3 Propreté de la chambre
3,8 Service et personnel
3,6 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Highly recommended
Publié le 21 août 2024 sur HotelsWe loved it . Hotel is beautiful with wonderful employees. We will be back
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Huraima, Gestion de l’hôtel
Glad to hear that! We hope to see you again too! :)
par un voyageur de okc
Publié le 20 août 2024 sur Expedia
Read a lot of bad reviews on property. We stayed only one night for a concert and I can't complain. Property is older but clean and service from check in to happy hour was great. Easy access to Arrowhead. Would stay there again in the future.
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Huraima, Gestion de l’hôtel
Glad to hear that! We hope to see you again too! :)
par un voyageur
Publié le 19 août 2024 sur Hotels
par un voyageur
Publié le 16 août 2024 sur Expedia
I booked this hotel because it had a hot tub , sauna , and a big pool. The hot tub didn’t work , the sauna was out of order . I also booked it for the balcony and the door was screwed and glued shut. Had I known these items weren’t working I wouldn’t have booked the hotel. I would call a head before and ask if these items work otherwise book somewhere else. For 250. A night I expected better.
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Huraima, Gestion de l’hôtel
We apologize for your inconvenience. The hot tub was out of order for maintenance purposes to make sure it is up to our brand standards. We hope to make your next stay better with us!
par un voyageur
Publié le 14 août 2024 sur Expedia
Great breakfast. Could be a little cleaner
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Huraima, Gestion de l’hôtel
We would ensure to report this to our food and beverage director to make your next stay better with us!
par un voyageur
Love embassy suites-Westport
Publié le 14 août 2024 sur HotelsShort stay at one of my favorite hotels in my favorite neighborhoods in Kansas City, MO!!
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Huraima, Gestion de l’hôtel
Glad to hear that! We hope to see you again! :)
par un voyageur
Publié le 11 août 2024 sur Expedia
The staff overall was bad. The room was not restocked when we checked in. There was no coffee pods, no pillows or blankets for the pull out couch, there was no body wash- like not even a bottle just the metal holder. So after dinner I call down to see if we can get pillows and coffee. The pillows could be delivered but I would have to come down for coffee. So I went down and got pods. Got back up and realized there is no blanket. So I try to call back down there but now the room phone wont work. It was like the front desk didn't hang up. So I try calling on my cell. I get put on hold and they hang up, so I call back- same thing happens. So I go BACK downstairs and ask for a blanket (leaving my kids alone again) and report the phone not working and getting hung up on and it was just like an oh ok, sorry whatever kind of response. Same guy helping both times within like 5 min of each other. Then this morning the kids wanted to go swimming as soon as it opened so we go down just after 7. The swim card we got the previous day wouldn't work so had to go back to the front desk and get a new swim card. She was just like, yeah it won't work today. Would've been helpful to have #1 been given a card at check in and #2 be told you would need a new one each day. So we swim for about an hour. Go back to our room and the room card wont work. I call on my cell hoping they can turn it back on, explain the situation and again I need to come to the desk. Please contact me
par un voyageur
Publié le 11 août 2024 sur Expedia
Room had a leaking shower, the refrigerator wasnt cooling and needs defrosted. Pool was overcrowded. Tried to order pizza and oven is broke but they still have it on the menu.
Commentaires de Gestion de l’hôtel
7 sept. 2024 par Huraima, Gestion de l’hôtel
We apologize for your inconveniences here. We will try our best to make your next stay better with us!
par un voyageur
Disappointed.
Publié le 10 août 2024 sur HotelsWe have stayed at this location previously. In a word, the place is now just shabby looking. Stains in the carpet. Elevators that apparently are quite often non-functional. Broken lamp in our room. Constant dripping in the tub faucet. Windows appear as if they have never ever been cleaned. The made order breakfast was marginal at best. I’m not sure what is happening to this location, but it is significantly not well taken care of. Very disappointed. Surprised Hilton continues to keep it under its name. In the future, we will be looking elsewhere. So sad.
Commentaires de Gestion de l’hôtel
7 sept. 2024 par Huraima, Gestion de l’hôtel
We apologize for your inconveniences. Please bear with us while we continually work on improving our guest experience. Your honest feedback helps us grow. Thank you!
par un voyageur
Publié le 8 août 2024 sur Hotels
