Note fondée sur 369 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,8 Propreté de la chambre
3,0 Service et personnel
2,9 Confort de la chambre
2,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 4 oct. 2024 sur Expedia
Not pleasant
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Hotel Management, Gestion de l’hôtel
Dear Kevin, Thank you for your feedback. We are genuinely sorry that your experience did not meet your expectations. Your satisfaction is important to us, and we strive to provide a pleasant stay for all our guests. We would appreciate more details about your stay to help us address the issues you have encountered. We hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management
par un voyageur
Publié le 2 oct. 2024 sur Hotels
par un voyageur de Walton
Publié le 1 oct. 2024 sur Expedia
par un voyageur
Publié le 30 sept. 2024 sur Expedia
Seen to many roaches and nats in my room
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Hotel Management, Gestion de l’hôtel
Dear Larry, We sincerely apologize for not meeting your expectations during your visit. Please know that we take every precaution to prevent outside insects from entering, and our pest control provider services our hotel routinely. We will address your concerns with them to ensure we do everything possible to prevent future issues. We truly regret the frustrations you experienced and appreciate your patience. Thank you for choosing us and for sharing your feedback. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Management
par un voyageur
Publié le 30 sept. 2024 sur Expedia
Our stay in this hotel was awful, first the card reader to open the door didn’t work we went to front desk and get a new one and the lady said “omg i thought they already fix it” then we enter to the room and all the appliances were dirty there was bugs everywhere and in the shower and 2 dead bugs under my pillow!!! The tv didn’t work either and the sheet has all stains. I would not recommend this hotel at all. DO NOT GO THERE
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Hotel Management, Gestion de l’hôtel
Dear Nicholas, We sincerely apologize for the experience you had during your stay. It’s concerning to learn about the cleanliness and maintenance issues you encountered, as this does not reflect our commitment to quality. We take pest control very seriously and regret that your room did not meet our high standards. A thorough cleaning will be conducted, and we will enhance our pest control measures to prevent such issues in the future. We understand how frustrating this must have been and will address these concerns with our team to ensure necessary improvements. Upholding exceptional standards in both service and accommodations is essential to us, and we genuinely appreciate your feedback. We hope you will consider granting us another opportunity to provide you with a much better experience during your next visit to the area.Sincerely,Hotel Management
par un voyageur
Publié le 30 sept. 2024 sur Expedia
par un voyageur
Publié le 30 sept. 2024 sur Expedia
par un voyageur
Publié le 24 sept. 2024 sur Expedia
This property was horrible it had roaches and I was told I’d get a refund in a few days after my stay which of course did not happen
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Kimberlain, Thank you for bringing this to our attention. We deeply regret the issues you encountered during your stay, and we understand how disappointing this experience must have been. Your concerns about cleanliness and the refund process are being taken seriously, and we will follow up to ensure this matter is resolved. Your feedback is invaluable as we work to improve our services.Sincerely,Hotel Management
par un voyageur
Publié le 22 sept. 2024 sur Expedia
This place has roaches and no 24 hour front desk service so you can’t even report this to anyone to get a new room or refund!
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Essence, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
par un voyageur
Publié le 10 sept. 2024 sur Hotels
