Note fondée sur 564 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,0 Propreté de la chambre
3,2 Service et personnel
2,9 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 25 sept. 2024 sur Expedia
No
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Eulalio, Thank you for your feedback! We're always looking to improve our services and guest experience. Please let us know if you would like to share anything specific about your stay. We hope to welcome you back to Extended Stay America for a better experience in the future!Sincerely,Hotel Management
par un voyageur
Publié le 22 sept. 2024 sur Hotels
par un voyageur
Publié le 20 sept. 2024 sur Hotels
par un voyageur
Publié le 12 sept. 2024 sur Expedia
Thank you for the stay again.
par un voyageur
Publié le 12 sept. 2024 sur Expedia
Staff was helpful and friendly. Very welcoming.
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Terrance, Thank you for your kind words about our team at Extended Stay America. We're pleased to hear that our staff made you feel welcome and provided helpful service. Your feedback is much appreciated and motivates us to continue delivering a positive guest experience. We look forward to welcoming you back in the future.Sincerely,Hotel Management
par un voyageur
Publié le 11 sept. 2024 sur Expedia
We were told it was over booked but cannot get our money back. This is unacceptable!
Commentaires de Gestion de l’hôtel
15 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear William, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
par un voyageur
Publié le 11 sept. 2024 sur Hotels
par un voyageur
Publié le 6 sept. 2024 sur Expedia
Staff was amazing
But car got broken into and no cameras even though there is a sign saying there is.
Was told to make a police report and the property insurance would cover what was stolen but that hasnt happened.
People out all night walk-around parking lot.
Commentaires de Gestion de l’hôtel
8 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear amy, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely,Hotel Management
par un voyageur
Publié le 30 août 2024 sur Expedia
par un voyageur de PUEBLO WEST
Publié le 29 août 2024 sur Expedia
The property is buried in a run down neighborhood. We never checked in because there were so many trashy people hanging out in the parking lot that I didn't feel my car would be safe. People sitting outside drinking and smoking pot. Music playing loud from parked cars.
Commentaires de Gestion de l’hôtel
30 août 2024 par Hotel Management, Gestion de l’hôtel
Dear David, Thank you for sharing your experience. We regret that our location did not meet your expectations. Our aim is to maintain a welcoming and secure environment for all guests, and your feedback is invaluable in helping us achieve this. We will certainly look into the concerns raised regarding the atmosphere in the surrounding area. Your comfort and peace of mind are important to us, and we hope to have the chance to provide a better impression in the future.Sincerely,Hotel Management
