Note fondée sur 441 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,3 Service et personnel
4,1 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 14 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 oct. 2024 par KS, Gestion de l’hôtel
We are glad you enjoyed your stay. We look forward to seeing you again.
par un voyageur
Not So Great
Publié le 14 oct. 2024 sur HotelsWe recently stayed at Fairfield Inn and Suites in Liberty, MO, from October 11 to 13, 2024. As frequent travelers and part of the travel industry, we’ve come to expect a certain standard from Marriott properties. Unfortunately, this stay didn’t live up to those expectations.
Let’s start with the positives. The hotel itself appeared clean, and the common areas were in good shape. It’s located in a convenient spot near Liberty, MO, with easy access to highways and local attractions, including Kansas City. If you’re looking for nearby spots to visit, 54th Street Scratch Grill & Bar is a great place for a casual meal, and you’re not far from Kansas City attractions like the Ewing Muriel Kauffman Memorial Garden. So, in terms of location, the hotel gets a thumbs up.
Now for the negatives. Upon check-in, the front desk staff wasn’t particularly welcoming or friendly, which set the tone for the rest of our stay. During our first night, we had issues with the TV in our room. After calling the number for tech support and following their instructions, they referred us to the hotel’s front desk. A staff member came to our room with another remote, turned on the TV, muttered, “Batteries probably dead,” threw the remote down by the TV, and walked away without a single word of apology or goodbye. This interaction felt unprofessional and frankly rude.
Throughout the weekend, we encountered more staff, including those in the breakfast area and housekeeping, none of whom greeted us or seem
Commentaires de Gestion de l’hôtel
20 oct. 2024 par KS, Gestion de l’hôtel
Thank you for your honest feedback. We are currently under new management and ownership; we are diligently working on retraining staff as well as a renovation in the near future. We hope to see you again when you're in the area so we can far exceed expectations.
par un voyageur
Publié le 12 oct. 2024 sur Expedia
I really loved the kind staff. The bed was comfortable. It was okay on quiet. It was dirty in the shower. It was dirty in the hot tub
Commentaires de Gestion de l’hôtel
20 oct. 2024 par KS, Gestion de l’hôtel
We appreciate your feedback, and we have provided the proper training to our staff to assure this does not happen. Thank you for choosing to stay with us.
par un voyageur
Publié le 11 oct. 2024 sur Hotels
Very nice. We’ll stay here again.
Commentaires de Gestion de l’hôtel
20 oct. 2024 par KS, Gestion de l’hôtel
Thank you for sharing about your stay at our property. We look forward to having you back.
par un voyageur
Publié le 6 oct. 2024 sur Expedia
Housekeeping did great job providing room care. Staff friendly. Breakfast options were good, enjoyed a variety each morning. Restaurants and shopping close by.
Commentaires de Gestion de l’hôtel
20 oct. 2024 par KS, Gestion de l’hôtel
Thank you for giving the time to share about your stay. We look forward to welcoming you back.
par un voyageur
Publié le 28 sept. 2024 sur Expedia
Great customer service and care
Commentaires de Gestion de l’hôtel
30 sept. 2024 par KS, Gestion de l’hôtel
Thank you for taking your time to give us feedback. We can't wait to see you next time.
par un voyageur
Publié le 24 sept. 2024 sur Expedia
It was a very nice quier, clean facility. Good food.
Commentaires de Gestion de l’hôtel
25 sept. 2024 par KS, Gestion de l’hôtel
We appreciate you taking the time to give us feedback. We are looking forward to seeing you again.
par un voyageur
Publié le 18 sept. 2024 sur Hotels
Room was clean but had a horrible musty smell that was overwhelming. The bathroom was so tiny the door would barely shut and there was no vanity to see any belongings.
Commentaires de Gestion de l’hôtel
25 sept. 2024 par KS, Gestion de l’hôtel
Thank you for your feedback. We are currently under new management and ownership and have begun renovations. We look forward to seeing you again.
par un voyageur
Publié le 13 sept. 2024 sur Hotels
The room was great. The staff was excellent. There was a full breakfast with lots of options. The bathroom was really tiny.
Commentaires de Gestion de l’hôtel
17 sept. 2024 par KS, Gestion de l’hôtel
We appreciate your feedback, and we hope you choose to stay with us again in the future. We have a lot of new updates coming to our property.
par un voyageur
Publié le 9 sept. 2024 sur Expedia
The amenities were great including the breakfast. Our issues were with the room. It was clean but it had a musty smell, the air conditioner was very loud when it turned on and they must use vinegar to clean the bathroom. Everything appeared clean though!
Commentaires de Gestion de l’hôtel
17 sept. 2024 par KS, Gestion de l’hôtel
We appreciate your feedback. We are currently under new management and ownership and are working diligently to improve our property. We look forward to having you back.
