Note fondée sur 880 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,4 Service et personnel
4,4 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 26 oct. 2024
WE GOT BEDBUGS FROM STAYING AT THIS HOTEL A WEEK AGO!!
We spent three nights at this property and, although we were supposed to have our room made up each day, we didn't get any housekeeping the entire time we were there.
I told the front desk each day and we still didn't get fresh towels and no one cleaned the room.
The manager said they would refund us the cost of one night but that hasn't happened.
Also, the phone in the room didn't work, which I reported on the first day, so when I needed to talk to the front desk I had to call on my cell phone through their outside line. They said they would fix it immediately, but it was never fixed.
This place is just the WORST!
Commentaires de Gestion de l’hôtel
27 oct. 2024 par JH, Gestion de l’hôtel
Thank you for taking the time out of your day to let us know how we're doing! This type of feedback is greatly appreciated! We'll take these comments to heart and work on these concerns. As we continue to strive and give the best experience possible to our guest, we see that unfortunately this was not your experience. We apologize for the inconvenience, and we'll do our best to correct this moving forward!
par un voyageur
Publié le 30 sept. 2024
Fantastic stay
Commentaires de Gestion de l’hôtel
1 oct. 2024 par JH, Gestion de l’hôtel
Thank you for taking the time out of your day to let us know how we're doing! This type of feedback is greatly appreciated! We'll take these comments to heart and work on these concerns. As we continue to strive and give the best experience possible to our guest! We hope to see you back again soon!
par un voyageur
Publié le 21 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 sept. 2024 par JH, Gestion de l’hôtel
Thank you for taking the time out of your day to let us know how we're doing! This type of feedback is greatly appreciated! We continue to strive and give the best experience possible to our guest! We hope to see you back again soon!
par un voyageur
Publié le 20 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 sept. 2024 par JH, Gestion de l’hôtel
Thank you for taking the time out of your day to let us know how we're doing! This type of feedback is greatly appreciated! We'll take these comments to heart and work on these concerns. As we continue to strive and give the best experience possible to our guest! We hope to see you back again soon!
par un voyageur
Publié le 18 sept. 2024 sur Expedia
We loved the convenient shopping around the hotel . We were able to walk to all our restaurants and shops so fun. Nice staff. Parking got full on game days .
Commentaires de Gestion de l’hôtel
18 sept. 2024 par JH, Gestion de l’hôtel
Thank you for taking the time out of your day to let us know how we're doing! This type of feedback is greatly appreciated! We continue to strive and give the best experience possible to our guest! We hope to see you back again soon!
par un voyageur
Publié le 17 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 sept. 2024 par JH, Gestion de l’hôtel
Thank you for taking the time out of your day to let us know how we're doing! This type of feedback is greatly appreciated! We continue to strive and give the best experience possible to our guest! We hope to see you back again soon!
par un voyageur
Publié le 17 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 sept. 2024 par JH, Gestion de l’hôtel
Thank you for taking the time out of your day to let us know how we're doing! This type of feedback is greatly appreciated! We continue to strive and give the best experience possible to our guest! We hope to see you back again soon!
par un voyageur
Publié le 15 sept. 2024 sur Hotels
My only complaint was paying $26 a night for parking. I would have parked across the street in free parking had I known. I self parked in the hotel garage. I was there less than 24 hours and had to pay $52 for parking my own car.
Commentaires de Gestion de l’hôtel
18 sept. 2024 par JH, Gestion de l’hôtel
Thank you for taking the time out of your day to let us know how we're doing! This type of feedback is greatly appreciated! We continue to strive and give the best experience possible to our guest! We hope to see you back again soon!
par un voyageur
Publié le 15 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 sept. 2024 par JH, Gestion de l’hôtel
Thank you for taking the time out of your day to let us know how we're doing! This type of feedback is greatly appreciated! We continue to strive and give the best experience possible to our guest! We hope to see you back again soon!
par un voyageur
Publié le 15 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
15 sept. 2024 par Robert AFOM Hilton Kansas City Country Club Plaza, Gestion de l’hôtel
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