Note fondée sur 766 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,3 Service et personnel
4,4 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 17 déc. 2024
Commentaires de Gestion de l’hôtel
23 déc. 2024 par Anallely Neri GM, Gestion de l’hôtel
We appreciate your feedback. It’s great to hear from our guest.Thanks for your loyalty and for always staying with our Holiday Inn Express and Suites. I'm delighted to hear you enjoyed your stay with us. The satisfaction of our guest is our number one priority, I will pass along your kind words to all the staff, and we hope to see you again when you are on the area.
par un voyageur de Cumby
Publié le 23 oct. 2024
Commentaires de Gestion de l’hôtel
24 oct. 2024 par Anallely Neri General Mnager, Gestion de l’hôtel
Hi Ellen!!!Thank you for the 5 five starsThank you very much for your kind words. You will always be a part of our family. We enjoy your company and always look forward to seeing you.Again, thank you very much for sharing your experience at our hotel. We are very happy that you had a great stay at our property.
par un voyageur de Cumby
Publié le 3 oct. 2024
The hotel was quiet and beds were very comfortable. Everything was clean and cheerful. I really enjoyed my stay and highly recommend this hotel!
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Christian, Gestion de l’hôtel
Thank you for taking the time to tell us about your experience at Holiday Inn Express KANSAS CITY-GRANDVIEW.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, Sincerely,Christian Johnson 2jlchristian@gmail.com
par un voyageur
Publié le 28 sept. 2024 sur Expedia
There was no where to park. Hidden fees. I was not given the room i paid for due to overbooking
Commentaires de Gestion de l’hôtel
31 oct. 2024 par Anallely Neri General Manager, Gestion de l’hôtel
Dear Adam!!Thank you for staying at Holiday Inn Express Kansas City-Grandview and sharing your experience. Hosting one of our IHG One Rewards Diamond Elite members is a pleasure, and we appreciate your loyalty since 2019.We strive to make each stay as relaxed as possible, and I apologize for not meeting your expectations. I’ve shared your feedback with our hotel management team, and I trust that this will be discussed to identify the areas that require improvement.We take your feedback seriously and welcome the opportunity to serve you better.
par un voyageur
Publié le 27 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Christian, Gestion de l’hôtel
Thank you for taking the time to tell us about your experience at Holiday Inn Express KANSAS CITY-GRANDVIEW.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, Sincerely,Christian Johnson 2jlchristian@gmail.com
par un voyageur de Round Rock
Publié le 24 sept. 2024 sur Expedia
Convenient location. Nice lobby. Nice breakfast. staff can be more friendly to greet guests. Place more towel racks in the bathroom area.
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Christian, Gestion de l’hôtel
Hello Mr. James Thank you for choosing IHG Holiday Inn Express We strive to be the best practice, and we thank you for your feedback, we hope that you allow us the opportunity to serve you again. Our guest experience matters, and we use such feedback to not only better our hotel but to better as a brand.
par un voyageur
Publié le 24 sept. 2024 sur Expedia
Nice place, pleasant staff
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Christian, Gestion de l’hôtel
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express KANSAS CITY-GRANDVIEW.We appreciate your feedback. It’s great to hear from our guest.
par un voyageur
Publié le 13 sept. 2024 sur Expedia
Staff was great. Quite a few breakfast options and it was different both days that I stayed. Pool was very nice. Room was very nice with the exception that the room and the whole 4th floor smelled wet the entire stay. Overall it was good
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Anallely Neri GM, Gestion de l’hôtel
Hello David!!Thank you for choosing Holiday Inn Express Grandview and for taking the time to provide feedback about your experience.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at hiegmgrandview@gmail.com
par un voyageur de Volo
Publié le 13 sept. 2024 sur Expedia
Hotel is nice enough. Tucked back a bit and takes a minute to find. I passed it and had to turn around for the entrance is a bit hidden. The WiFi was absolutely terrible. I couldn’t make a simple FaceTime call with my kids let alone do computer work.
Breakfast options were great as always with holiday inn. Bed was comfy. Seems to be in a questionable area of town but safe enough. I may stay again if the wifi improves.
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Anallely Neri General Mnager, Gestion de l’hôtel
Hello Rachel!!I welcome your thoughts, and we are grateful you chose to stay at our Holiday Inn Express Grandview, we value you as a guest We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!Your Friend in Hospitality,
par un voyageur
Publié le 31 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Christian, Gestion de l’hôtel
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express KANSAS CITY-GRANDVIEW.We appreciate your feedback. It’s great to hear from our guest.
