Note fondée sur 910 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,3 Service et personnel
4,2 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de ROBINS
Publié le 13 déc. 2024
par un voyageur
Publié le 20 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 oct. 2024 par Lynda , Gestion de l’hôtel
Thank you for choosing our hotel and for taking the time to write a review! We are so glad to hear that you enjoyed your stay. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to your next visit!
par un voyageur
Publié le 12 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Lynda , Gestion de l’hôtel
Thank you for sharing your experience at the Hotel Phillips through the Guest Satisfaction Survey.As a valued Hilton Guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations.Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!
par un voyageur
Publié le 11 oct. 2024 sur Expedia
1. Upon arrival, they told me there was an engineering issue issue and my room was no longer available. I had paid more to have two queen beds for myself and a friend. They told me they could only give me a single king. They told me if I did not accept this offer I could find a different hotel. Losing my room too an engineering issue on their part and then being downgraded… and then being told I can either take the downgrade and sleep with my friend (so we’re both uncomfortable through the night) or find a different hotel was extremely frustrating. I was only made aware of this upon arrival.
2. Numerous times when I went down to the lobby to find out the status of our rooms, the hotel staff had AirPods in their ears. If they are being paid to help, it’s frustrating for them not to be able to hear what you’re saying because they have AirPods in. Unprofessional.
3. Asking to speak to a supervisor, my guest and myself were allowed two king rooms to stay in, so we each had a bed of our own. They told us there were no other queens available, and this was the only option. The next day they demanded, we remove ourselves from the rooms we were in so that we could be put back into a double queen. Very inconvenient as we had all of our stuff scattered through our hotel rooms. We had to gather everything and then place it in the lobby for the entire day as our new room was not yet available.
4. Proper bathroom doors and a bathroom fan are needed.
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Lynda , Gestion de l’hôtel
Thank you for your review. We sincerely apologize for the inconveniences you encountered while you were our guest. We truly want every guest's experience to be a perfect stay in every way possible. We will share your feedback with our hotel team. Hopefully, we'll have the opportunity to welcome you back to Hotel Phillips when your travels bring you back to Kansas City.
par un voyageur
Publié le 9 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
11 oct. 2024 par Lynda , Gestion de l’hôtel
Thank you for sharing your experience at the Hotel Phillips through the Guest Satisfaction Survey.As a valued Hilton Guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations.Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!
par un voyageur
Publié le 7 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
11 oct. 2024 par Lynda , Gestion de l’hôtel
Thank you for staying with us during your recent travels to Kansas City. We're happy to hear you found the location helpful for your visit. We appreciate you sharing this feedback with us and hope to welcome you back in the future.
par un voyageur
Publié le 7 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
11 oct. 2024 par Lynda , Gestion de l’hôtel
Thank you for choosing our hotel and for taking the time to write a review! We are so glad to hear that you enjoyed your stay. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to your next visit!
par un voyageur
Publié le 5 oct. 2024 sur Expedia
Great location with lots of things to do or places to eat and drink nearby.
Commentaires de Gestion de l’hôtel
11 oct. 2024 par Lynda , Gestion de l’hôtel
Thank you for choosing our hotel and for taking the time to write a review! We are so glad to hear that you enjoyed your stay. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to your next visit!
par un voyageur
Publié le 5 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
11 oct. 2024 par Lynda , Gestion de l’hôtel
Thank you for your review. We sincerely apologize for the inconveniences you encountered while you were our guest. We truly want every guest's experience to be a perfect stay in every way possible. We will share your feedback with our hotel team. Hopefully, we'll have the opportunity to welcome you back to Hotel Phillips when your travels bring you back to Kansas City.
par un voyageur
Publié le 4 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
11 oct. 2024 par Lynda , Gestion de l’hôtel
Thank you for your feedback. We do our best to provide all of our guests with an exceptional stay, but clearly that was not your experience and for that, we truly apologize. I will share your comments with our management team to review. We truly hope for the opportunity to welcome you back for a better experience in the future.
