Ratings based on 163 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Oct. 23, 2024
Great stay!
Comment from Hotel Management
Oct. 31, 2024 by LC, Hotel Management
Lowell Thank you so much for taking the time to submit a review of your most recent stay with us. To be honest, the reason our team does what we do is to present a 5-star experience for each and every guest. I will share this with the team, and they will be ecstatic. We hope to see you back with us very soon.
by A traveller
Posted Oct. 2, 2024 on Expedia
Unexpected fees and had to pay double
Comment from Hotel Management
Oct. 3, 2024 by LS, Hotel Management
Thank you for taking the time to leave us a review. We're delighted to hear that you had a comfortable stay with us. We apologize for any inconvenience you experienced with our parking facility. We appreciate your understanding and patience. We're working on improving our services and your feedback is invaluable. We hope to welcome you back soon for an even better experience.Warm regards,Hotel Management
by A traveller
Posted Oct. 2, 2024 on Hotels
Comment from Hotel Management
Oct. 3, 2024 by LS, Hotel Management
Thank you for taking the time to leave us a review. We're delighted to hear that you had a comfortable stay with us. We apologize for any inconvenience you experienced with our parking facility. We appreciate your understanding and patience. We're working on improving our services and your feedback is invaluable. We hope to welcome you back soon for an even better experience.Warm regards,Hotel Management
by A traveller
Posted Sep. 30, 2024 on Expedia
Excellent
Comment from Hotel Management
Oct. 3, 2024 by LS, Hotel Management
Thank you for taking the time to leave us a review. We're delighted to hear that you had a comfortable stay with us. We apologize for any inconvenience you experienced with our parking facility. We appreciate your understanding and patience. We're working on improving our services and your feedback is invaluable. We hope to welcome you back soon for an even better experience.Warm regards,Hotel Management
by A traveller
Well-maintained, but VERY noisy
Posted Sep. 29, 2024 on HotelsHousekeeping service was very loud and I heard their knocks on every single door on my floor. Furthermore, they knocked on my door between 9:00 AM - 10:00 AM even though I had a "Do not disturb" sign. The burger place next door attracts bikers and partiers well into the night and adds to the noise issue.
Overall, a decent place in Westport for those who do not worry about noises and poor sleep.
Comment from Hotel Management
Oct. 3, 2024 by LS, Hotel Management
Dear Andres,We sincerely apologize for the inconveniences you experienced during your stay. We take your feedback very seriously and have addressed these issues with our housekeeping team to ensure this does not happen in the future. We hope for another opportunity to provide a more comfortable stay.Warm regards,Hotel Management
by A traveller
Posted Sep. 27, 2024 on Hotels
Comment from Hotel Management
Oct. 3, 2024 by LS, Hotel Management
Dear Andres,We sincerely apologize for the inconveniences you experienced during your stay. We take your feedback very seriously and have addressed these issues with our housekeeping team to ensure this does not happen in the future. We hope for another opportunity to provide a more comfortable stay.Warm regards,Hotel Management
by A traveller
Nice hotel
Posted Sep. 26, 2024 on HotelsThis was a fine hotel. The beds were comfortable, the shower was nice, and the bath products were good. The location was good for Westport jaunts.
I did have a few issues, though. We were offered coffee service in the room on check-in, and they delivered the next morning. But the subsequent days I requested it, they never brought it. I had to call down and eventually go down myself to get coffee.
They missed a few days of cleaning, even though the Please Clean sign was hanging on the door handle. We had to mention this to the front desk.
The staff was friendly, and the dining area was conducive to group meet-ups as well as laptop working.
Comment from Hotel Management
Oct. 3, 2024 by LS, Hotel Management
Thank you for taking the time to leave us a review. We're delighted to hear that you had a comfortable stay with us. We apologize for any inconvenience you experienced with our parking facility. We appreciate your understanding and patience. We're working on improving our services and your feedback is invaluable. We hope to welcome you back soon for an even better experience.Warm regards,Hotel Management
by A traveller
Posted Sep. 25, 2024 on Hotels
Comment from Hotel Management
Oct. 3, 2024 by LS, Hotel Management
Thank you for taking the time to leave us a review. We're delighted to hear that you had a comfortable stay with us. We apologize for any inconvenience you experienced with our parking facility. We appreciate your understanding and patience. We're working on improving our services and your feedback is invaluable. We hope to welcome you back soon for an even better experience.Warm regards,Hotel Management
by A traveller
Posted Sep. 25, 2024 on Expedia
This hotel had many problems first of all you could not regulate the temperature in your room so it's either too hot or too cold or no air at all. They never cleaned my room even though I asked and I put my sign outside my door and left it there all day for 2 days... I left early because I was not satisfied with the service. Dolores who worked at the front desk was very helpful and very nice but it still didn't get things done. There was a broken shade in my room so I could not open the window shade up to get light. The shower was a walk-in I guess for handicap and you couldn't take a shower without water leaking all over the bathroom floor very dangerous. The bartender was very nice very good guy he was a pleasure to deal with. I would not stay there again
Comment from Hotel Management
Oct. 3, 2024 by LS, Hotel Management
We sincerely apologize for the inconveniences you experienced during your stay. We take your feedback very seriously and have addressed these issues with our entire team to ensure this does not happen in the future. We hope for another opportunity to provide a more comfortable stay.Warm regards
by A traveller
Posted Sep. 24, 2024 on Expedia
Comment from Hotel Management
Oct. 3, 2024 by LS, Hotel Management
Thank you for taking the time to leave us a review. We're delighted to hear that you had a comfortable stay with us. We apologize for any inconvenience you experienced with our parking facility. We appreciate your understanding and patience. We're working on improving our services and your feedback is invaluable. We hope to welcome you back soon for an even better experience.Warm regards,Hotel Management
