Ratings based on 874 Guest Reviews

Hear it directly from our travellers
4.0 out of 5
4.1 Room cleanliness
4.1 Service & staff
4.2 Room comfort
3.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
4 out of 5
by A traveller

Posted Oct. 1, 2024 on Expedia
Comment from Hotel Management
Oct. 3, 2024 by Jeff Keeley, General Manager, Hotel Management
Thank you for taking the time to rate your recent stay with us. We hope to see you back again soon so that we can earn that 5th star. Thank you and safe travels.
4 out of 5
by A traveller

Posted Sep. 29, 2024 on Expedia
Comment from Hotel Management
Oct. 3, 2024 by Jeff Keeley, General Manager, Hotel Management
Thank you for taking the time to rate your recent stay with us. We hope to see you back again soon so that we can earn that 5th star. Thank you and safe travels.
3 out of 5
by A traveller from Omaha

Posted Sep. 25, 2024
Comment from Hotel Management
Oct. 3, 2024 by Jeff Keeley, General Manager, Hotel Management
Thank you for taking the time to rate your recent stay with us. We hope to see you back again soon so that we can earn those last 2 stars. Thank you and safe travels.
4 out of 5
by A traveller

Posted Sep. 24, 2024 on Expedia
Comment from Hotel Management
Sep. 24, 2024 by Jeff Keeley, General Manager, Hotel Management
We appreciate you taking the time to rate your recent stay with us. Thank you for the 4 stars. We hope to have the opportunity to serve you again soon so we can earn that 5th star on your next stay.
2 out of 5
by A traveller

Posted Sep. 23, 2024 on Hotels
Comment from Hotel Management
Sep. 24, 2024 by Jeff Keeley, General Manager, Hotel Management
Thank you for taking the time to share your feedback. We’re sorry to hear that your stay didn’t meet your expectations, and we truly appreciate your honesty. Your experience is not reflective of the high standards we strive to maintain, and we regret that we fell short during your visit.Our team is committed to making improvements based on feedback like yours, and we hope to have the opportunity to welcome you back for a much more enjoyable experience in the future.
2 out of 5
by A traveller

Posted Sep. 23, 2024 on Hotels
Had to move rooms three times. Still didn’t get what I paid for
Comment from Hotel Management
Sep. 23, 2024 by Jeff Keeley, General Manager, Hotel Management
Thank you for your feedback, and I sincerely apologize for the inconvenience you experienced during your stay. Having to move rooms multiple times and still not receiving the accommodations you paid for is far from the standard we aim to provide. I understand how frustrating this must have been for you.Please know that we are reviewing your experience with our team to prevent such issues in the future. We appreciate your feedback and hope you’ll give us another opportunity to provide you with the stay you deserve.
5 out of 5
by A traveller

Posted Sep. 20, 2024 on Expedia
Awesome staff and property!
Comment from Hotel Management
Sep. 23, 2024 by Jeff Keeley, General Manager, Hotel Management
We appreciate the wonderful comment and 5 star rating. We look forward to hosting you again the next time you are in Kansas City.
3 out of 5
by A traveller from Lincoln

Posted Sep. 19, 2024 on Expedia
The average rating was for 3 reasons; 1) The garage car reader was not working 2) 6 TV cable channels could not get a signal 3) The online checkout app did not work. I had to go down to the front desk to checkout
Comment from Hotel Management
Sep. 23, 2024 by Jeff Keeley, General Manager, Hotel Management
Thank you for taking the time to share your feedback. I sincerely apologize for the inconveniences you experienced during your stay, including the garage car reader, TV channel issues, and the online checkout app not functioning as expected. These are certainly not the standards we aim to maintain, and I understand how frustrating these problems must have been.Please know that we are addressing each of these concerns with our team to ensure improvements are made. We appreciate your patience and understanding, and we hope to have the opportunity to welcome you back for a smoother experience in the future.
4 out of 5
by A traveller

This traveller left a rating score only Posted Sep. 18, 2024 on Hotels
5 out of 5
by A traveller

This traveller left a rating score only Posted Sep. 17, 2024 on Expedia