Avis KC Tiny Home

We greatly appreciate your recent stay and the feedback you've provided. Contact information was provided via chat and for future reference, you were also informed that a host's contact information along with VRBO support is available via the platform. I'd like to remind you that the VRBO platform offers convenient communication features, including the ability to submit photos. However, to date, we have not received any photos from you. It's unfortunate to hear that some of the concerns mentioned in your review were not communicated during your stay. We genuinely value constructive feedback and would have been more than willing to address any issues promptly. The offer to have a cleaner return as well as check-out for evaluation were both declined. Before your arrival, our property underwent thorough cleaning by our check-out cleaning team, followed by a scheduled deep cleaning. We remain dedicated to upholding the highest standards of cleanliness and hospitality for all our guests. We wish you a better experience in future short term experience.

Lori, I appreciate your review. Please consider my response and communication after your unfortunate travel experience. We never had a guest experience issues with checking into the property. As shown in the listing, the property is located on a corner lot and has two doors on the main level. The listing advises that the property has a private driveway. Your driver did not drive into the driveway that has a censor light that would have turned and where you would have walked to the main door. The driver parked on the opposite street that is not the address of the property. It appears you attempted to enter the basement door which is below the main story of the house and directly beneath the door you could have entered. I supplied proof of the property door access history along with the cameras footage showing that no one attempted to enter the main door of the property. The keypad history was for the entire week that will show time stamps of entry as well of any errors. I am more than happy to supply the full recording. You mentioned you had tried to reach me after my available hours. Therefore, I contacted VRBO to check on your reservation and was advised that you had not contacted them regarding any issues on the day of nor days following the incident. You mentioned that you did not read any details regarding the host availability nor the VRBO reservation details. In cases of emergency, VRBO provides 24/7 support in which they would attempt to reach a host on all phone number(s) provided and if necessary, would have rebooked your reservation with no additional cost to you. Understanding that you had late travels and with this consideration, I refund majority of the reservation with the exception of one night. However, the property was available for check-in, Unfortunately you went to the wrong door. We provided majority refund to you as we understand that sometimes guests do not always have great travel experiences leading up to arrival.