Note fondée sur 128 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,4 Propreté de la chambre
2,9 Service et personnel
2,4 Confort de la chambre
2,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 12 août 2024 sur Hotels
Remarkably dirty room. Dead bugs and hair everywhere. There was even an empty McDonald’s cup in the room when we arrived? Very nice owners but much to be desired otherwise.
Commentaires de Gestion de l’hôtel
14 août 2024 par Manager, Gestion de l’hôtel
Hello Madison, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.
par un voyageur
No no no!
Publié le 1 août 2024 sur HotelsThis review might not be fair since we never checked in. We had to cancel our reservation by July 20th to get a refund. We were in town to check-in on July 22nd. We had to drive by two blocks of homeless, and to get to the hotel building itself, we would have had to drive by peoples beds outside. I am not unfamiliar with areas like this, but there was nothing that said 'safe'.
We took our loss and left since that was the cancellation wording on our reservation.
There was nothing we saw that says this should be on a hotels.com recommendation list, and I worry about families traveling with kids affordably.
Any mistake that involves losing money is an expensive one. Sure would be nice to be able to get a refund though.
Commentaires de Gestion de l’hôtel
3 août 2024 par Manager, Gestion de l’hôtel
Hello Karen,We regret to hear about the inconvenience you faced with your cancelled reservation. Our cancellation policy aims to provide clarity on refunds, and we apologize for any disappointment caused by the area surrounding the hotel. We advise guests to reach out to our management team directly with any concerns regarding their stay. Thank you for sharing your feedback with us.
par un voyageur
Publié le 30 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 août 2024 par Manager, Gestion de l’hôtel
Hello M, We are sorry to hear your stay did not meet your expectations. Please don't hesitate to contact us directly with any further feedback so we can address any concerns.
par un voyageur
DONT STAY HERE !!!!
Publié le 27 juill. 2024 sur HotelsI will never in my life stay at this hotel again ! I flew in for a work trip and it was my only option at first ! I seen roaches and it was just ran down and dirty so I couldn’tt stay ! I was in the room all of 15 minutes ! I told the man at the front desk that I can’t stay there cause it’s filthy and has roaches ! He attempted to fuss with me saying it’s no roaches there !! I told him he can keep the $140 for the night just give me my $100 deposit back ! Most def not worth $140 a night! Heck it’s not worth $50 a night ! It’s in the ghetto ! People standing out doing druggy and all !! I will never in my life go near this hotel again !
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Manager, Gestion de l’hôtel
Hello CarReisha, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.
par un voyageur
Publié le 15 juill. 2024 sur Expedia
it's a ran down hotel with rooms recently remodeled. you could smell an old smoke in a room.
Commentaires de Gestion de l’hôtel
16 juill. 2024 par Manager, Gestion de l’hôtel
Hello Igor, We appreciate your feedback regarding your recent stay. We have taken note of your concerns about the smoke smell in the room and will address this with our team for further investigation. Your comments are invaluable to us as we strive to improve our guests' experiences.
par un voyageur
Publié le 8 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
11 juill. 2024 par Manager, Gestion de l’hôtel
Hello April, We're sorry to hear that your experience didn't meet your expectations. Please feel free to reach out to us with any feedback you may have so we can address your concerns accordingly.
par un voyageur
Good for the price
Publié le 24 juin 2024 sur HotelsOutdated, but overall clean and comfortable for the price! Neighborhood was a bit noisy
Commentaires de Gestion de l’hôtel
26 juin 2024 par Manager, Gestion de l’hôtel
Hello Makayla,We appreciate your feedback on our cleanliness and comfort level. We understand the neighborhood noise can be a challenge at times, we advise guests to consider this aspect when staying with us. Our team is always available to assist guests with any concerns during their stay.
par un voyageur
Publié le 10 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
30 juin 2024 par Manager, Gestion de l’hôtel
Hello Shanika,We're glad you enjoyed your stay with us! Please feel free to reach out to us directly if you have any more feedback to share. We hope to welcome you back soon!
par un voyageur
Publié le 28 mai 2024 sur Expedia
The room wasn't clean but there were clean towels and clean sheets. We asked for a different room and been told that there was no any availability then asked for a room service next day for cleaning , unfortunately no one came. We think they change towels and sheets but don't clean floors, tubs, and dusts. Yet, we could not figure out when was the refrigerator cleaned last!
Also, we could easily hear upstairs and next door rooms.
Commentaires de Gestion de l’hôtel
29 mai 2024 par Manager, Gestion de l’hôtel
Hello Gulbin, We appreciate your feedback and apologize for any inconvenience you experienced. Our housekeeping team aims to provide a clean and comfortable environment for our guests, and we will address your concerns with the team. Your comments about noise levels will also be shared with the relevant departments for further review. Thank you for bringing these matters to our attention; we are always looking for ways to improve our guests' experiences.
par un voyageur
Terrible Place Don’t recommend
Publié le 26 mai 2024 sur HotelsTerrible area terrible font desk service racist kept saying I was making noise had a whole mother cycle club out side no one complained. But I had company visiting me because I was not mobile and they were in small groups. And they made a very big deal out of where they called the police on me and my company will never recommend or stay there again. I’ve learned to never go for the cheaper areas. People where smoking drugs in the next room over it came threw my vents I had a child with me but they had the nerve to try to punish me for a noise complaint
Commentaires de Gestion de l’hôtel
27 mai 2024 par Manager, Gestion de l’hôtel
Hello Ansar, We take all guest feedback seriously and apologize for any inconvenience you experienced during your stay. Our team strives to maintain a peaceful environment for all guests. We recommend reaching out to our management team directly to address any concerns you have from your recent visit. Thank you for sharing your experience with us.
