Note fondée sur 72 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,6 Service et personnel
4,8 Confort de la chambre
4,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 17 oct. 2024 sur Expedia
This property is a bedroom in a ho. I was there for work. I teach on line in the mornings & is not sound proof such as a hotel rm or any air B & B I have stayed in. I was on a zoom, teaching... The host interrupted me and was upset that I was making noise! I have taught in Air B & B's & hotels all the time. This was very upsetting.
There was no coffee maker or small frig. in the room, so you have to go downstairs in a common area. It was inconvenient & limiting.
It was very clean but there were a lot of smells such as air fresheners or cleaning products. If you have allergies this could be a problem. Since I am holistic & don't like toxins in the air, it bothered me a lot.
Commentaires de Gestion de l’hôtel
17 oct. 2024 par Host, Gestion de l’hôtel
Thank you for your feedback. We're sorry that your stay did not meet your expectations. Our property is a shared home with only two rooms, and as such, we kindly ask guests to be considerate of others, especially regarding noise levels, since our space is not soundproof like a hotel. We understand that teaching online requires a quiet environment, and we're sorry that this led to a disruption during your Zoom session.Regarding the lack of a coffee maker or fridge in the room, we try to make the common areas available for guests to access these amenities, but we understand it may have been inconvenient for your needs. We also appreciate your note about air fresheners and cleaning products and will keep this in mind for future guests with sensitivities.We always strive to provide a clean and comfortable environment, and we're glad you noticed the cleanliness of the space. Thank you again for your feedback—it helps us improve and better serve future guests.
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Beautiful property, Lovely Host and convenient transport options, had an amazing time in KC....
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Host Secret Place, Gestion de l’hôtel
Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed the property and found the transport options convenient. It was a pleasure hosting you, and we’re so glad you had an amazing time in KC. We hope to welcome you back in the future!
par un voyageur
Publié le 19 août 2024 sur Expedia
Be warned! Their ridiculous 2- hour check-in policy is stated on page 3 of the itinerary. Don't fall into the same non-refundable trap we did. At 7:15 in downtown Kansas City, we were left on the streets...ruining our honeymoon. They refused to come back out for us; we were tagged a "no-show". We lost hundreds of dollars. They sent no warning about their check-in policy.
Commentaires de Gestion de l’hôtel
19 août 2024 par Host, Gestion de l’hôtel
Thank you for sharing your feedback with us. To clarify, our check-in policy is clearly stated on the itinerary and in the confirmation emails we send to all our guests. These communications also include instructions to contact us if you anticipate arriving outside of the designated check-in window. We make every effort to ensure this information is clear to avoid any misunderstandings.Our policy requires pre-arranged check-ins for times outside of our standard hours to ensure the safety and comfort of all our guests. As stated in our policy, reservations are non-refundable, and without prior notice, we were unable to adjust our schedule accordingly.
par un voyageur
The cleanliness of a hotel, the warmth of an inn
Publié le 8 août 2024 sur HotelsVery nice inn with a wonderful innkeeper. The promises of privacy were kept and my room had all the comforts of home. Highly recommend, would stay again.
Commentaires de Gestion de l’hôtel
8 août 2024 par Host, Gestion de l’hôtel
Thank you so much for your lovely review! We're thrilled to hear that you enjoyed your stay and appreciated the privacy and comfort we strive to provide. Your recommendation means a lot to us. We look forward to welcoming you back again soon!
par un voyageur
Beautiful Place to Stay
Publié le 29 juill. 2024 sur HotelsSuper clean room with elegant furniture and comfortable bed. Very quiet. Upon arrival the innkeeper greets you with instructions and then available by phone if needed during your stay. Definitely recommend.
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Host/Sheila, Gestion de l’hôtel
Thank you for your kind review! We're delighted to hear that you enjoyed the clean room, elegant furniture, and comfortable bed. We're also pleased that you found our accommodations,quiet and our check-in process helpful. It was our pleasure to have you, and we appreciate your recommendation. We look forward to welcoming you back in the future!
par un voyageur
Publié le 9 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 juin 2024 par Host, Gestion de l’hôtel
Thank you for taking the time to share your feedback. We genuinely regret that your experience with us did not meet your expectations.As per our policy, when a guest does not check in, the reservation is automatically canceled. We understand that unforeseen circumstances can arise, and we apologize for any inconvenience this may have caused.When you contacted us the day after the cancellation, we did our best to accommodate you by offering to reschedule your stay at no additional charge. Our aim was to ensure you still had the opportunity to experience our property.We value your feedback and would love the chance to welcome you as our guest. Please let us know if there is anything more we can do to assist you.
par un voyageur
Publié le 26 mai 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 mai 2024 par Innkeeper, Gestion de l’hôtel
Thank you!
par un voyageur
Publié le 16 avr. 2024 sur Expedia
This was awful, I will never tell anyone about this place, the owner is rude. The policy says no refunds, I had a work convention, ( the date had been changed to the weekend of the 12th) I asked for a refund, I knew the policy but I thought they would understand sometimes things change and are out of our control, but no, she would not refund me, I gave her a notice too. Then I got to her place and I couldn't even park in the driveway and unload because someone else requested the driveway I just
4:40 PM
Wanted to unload my car, she said move it. So later that evening after a long day of driving & Volleyball my granddaughter wanted to stay with me, I said sure, we got to the house around 10:00 pm, we were settled in the room and there was a knock at my door, it was the owner, she told me that my granddaughter had to leave, I asked her why, she said I didn't ask, didn't pay for her and they have no accommodations for a child, she is 9 and self sufficient. So I would've had to drive her 45 mins
4:44 PM
Back to her hotel then drive back, I said please can you make an exception, she said no, if I did for you I would have to for everyone. I told her I would pay more, she said my granddaughter had to leave. I called my son, her dad and said I have to bring her back, he said just bring your things, that's not how you treat people. We left and I was in tears, I just lost 300.00, can't get a refund and missed my work convention because of a very mean uncaring rude woman. I hope I wasn't
Commentaires de Gestion de l’hôtel
18 avr. 2024 par Innkeeper, Gestion de l’hôtel
Dear [Guest], We're deeply sorry to hear about the challenges you encountered during your stay, and we understand your frustration. We sincerely apologize for any inconvenience caused by our policies and the interactions you had with our team.Regarding your request for a refund, we understand that unforeseen circumstances can arise, and we sympathize with your situation. However, our policies are in place to ensure consistency and fairness for all guests. While we strive to accommodate our guests to the best of our ability, we must also adhere to these policies. Our aim is always to provide a comfortable and welcoming environment for all our guests, and we regret that we fell short of meeting your expectations in this regard.We regret any inconvenience you experienced regarding parking and the situation involving your granddaughter. It's always our goal to create a comfortable and welcoming environment for all our guests, and we acknowledge that we did not fully meet your expectations in this instance. Please note that our policies specify that accommodations are for adults only, Additionally, we apologize for any difficulties you encountered with parking, as available spaces were already occupied.We appreciate your feedback and will use it as an opportunity to review and improve our policies and procedures. Please know that your experience does not reflect the high standards of hospitality that we aim to uphold.
par un voyageur
Publié le 6 mars 2024 sur Expedia
Sheila was a wonderful hostess and very accommodating of my late flight into KC. Amenities were wonderful, very well-kept, and high quality.
Commentaires de Gestion de l’hôtel
6 mars 2024 par Innkeeper, Gestion de l’hôtel
Dear Nicholas,We are delighted to hear that you enjoyed your experience with us and that our services met your expectations. We truly appreciate your support and hope to have the pleasure of welcoming you back to The Secret Place in the near future.Once again, thank you for choosing to stay with us and for sharing your positive feedback. We look forward to serving you again soon.Warm regards,
par un voyageur
Muy recomendable
Publié le 6 janv. 2024 sur HotelsLas instalaciones muy limpias, Sheila fue muy amable, a pesar de ser una casa no escuchas ruidos todos son muy respetuosos
Commentaires de Gestion de l’hôtel
3 mars 2024 par Innkeeper, Gestion de l’hôtel
Thank You !
