Note fondée sur 933 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
3,9 Service et personnel
3,8 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 20 oct. 2024 sur Expedia
Will not be staying again.
Commentaires de Gestion de l’hôtel
22 oct. 2024 par Guest Relation Management, Gestion de l’hôtel
Hi Gary,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.
par un voyageur
Publié le 18 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
20 oct. 2024 par Manager, Gestion de l’hôtel
Hello Elissa,We regret to hear that your recent experience did not meet your expectations. Please feel free to contact us directly to discuss any concerns you may have had during your stay. We value your feedback and would like the opportunity to address any issues you encountered.
par un voyageur
Publié le 15 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 oct. 2024 par Guest Relation Management, Gestion de l’hôtel
Hello Guest,Thank you so much for your perfect rating! We're thrilled to hear that you had an exceptional experience during your stay. Providing outstanding service and accommodations is our goal, and we're delighted that we met your expectations. We appreciate your choice to stay with us and look forward to welcoming you back for another excellent stay in the future.
par un voyageur
Publié le 9 oct. 2024 sur Hotels
This hotel is definitely more run down than pictures show! Beds were clean but hotel was the run down kind of dirty.
Commentaires de Gestion de l’hôtel
10 oct. 2024 par Guest Relation Management, Gestion de l’hôtel
Hi Christopher,Thank you for your feedback regarding your recent stay with us. We appreciate your comments about the cleanliness of the beds, but we regret that the overall appearance of the hotel did not reflect the standards we strive for. Your insights are invaluable, and we will address these concerns with our team to ensure we take the necessary steps toward improvement. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.
par un voyageur
Publié le 8 oct. 2024 sur Expedia
If cleanliness is high on your priority list, do not stay here. The pictures provided do not accurately represent the condition of the property. Immediately upon entering the building, I started regretting my choice of accommodations. I was not expecting a 5 star hotel, but I did expect a clean, organized lobby (like the picture showed). Check in was quick and easy. The inside of the elevator was rough looking and needed some attention. When we got to the room, we stripped the bed down to look for bed bugs. The first bed was okay. As I took the sheet off of the corner of the second bed, I found a urine stained mattress pad underneath. I went back down to the desk and reported it to the clerk. He said he would send housekeeping up to take care of it. I requested a new room and he honored my request. The second room had clean beds, but the bathroom was not in good condition. I didn’t get a chance to look in the first bathroom, so I am unsure of its condition. We accepted the second room because we would only be sleeping in the room for one night after the football game. This morning when I turned on the bathroom light, several cockroaches scampered in the tub. We gathered our things and checked out quickly. We did not stay for the complimentary breakfast, which was another reason we chose this hotel. I wish I would have asked for a refund after finding the urine stained bedding.
Commentaires de Gestion de l’hôtel
9 oct. 2024 par Guest Relation Management, Gestion de l’hôtel
Hi Amber,Thank you for your feedback regarding your recent stay at our hotel. The issues you described are completely unacceptable and do not reflect the standards of our establishment. We take your comments very seriously, and we will thoroughly investigate this and ensure that appropriate measures are taken to prevent similar incidents in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.
par un voyageur
Publié le 7 oct. 2024 sur Expedia
Wouldn’t recommend place was dirty and dingy. The staff was very nice but the building itself is dated a creepy. I also had to move rooms because I found bed bugs. Wouldn’t stay here again.
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Guest Relation Management, Gestion de l’hôtel
Hi John,Thank you for your feedback regarding your recent stay at our hotel. The issues you described are completely unacceptable and do not reflect the standards of our establishment. We take your comments very seriously, and we will thoroughly investigate this and ensure that appropriate measures are taken to prevent similar incidents in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.
par un voyageur
Publié le 7 oct. 2024 sur Expedia
Dog hair all over the bed.
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Guest Relation Management, Gestion de l’hôtel
Hi Samuel,Thank you for your feedback regarding your recent stay with us. Cleanliness is a top priority for us, and we take such issues very seriously. I will ensure that our housekeeping team is made aware of this oversight to prevent it from happening in the future. Your comfort is important to us, and we want to make sure every guest has a pleasant experience. We appreciate your input and hope to have the opportunity to provide you with a much-improved stay next time.
par un voyageur
Publié le 5 oct. 2024 sur Expedia
Rooms were clean, but there's an old Christmas tree in the hall that has been there since at least August when we were here last. Also, the wifi was spotty at best even after the manager reset it
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Manager, Gestion de l’hôtel
Hello bill, We appreciate your feedback regarding the cleanliness of the rooms. We will look into the issue with the Christmas tree in the hallway. As for the wifi, we strive to provide a reliable connection and will address this with the necessary team members for improvement. Thank you for bringing these matters to our attention.
par un voyageur
Publié le 2 oct. 2024 sur Expedia
Enjoyed my stay
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Guest Relation Management, Gestion de l’hôtel
Hi OJ,Thank you for taking the time to leave us a 5-star rating! We are delighted to hear that you had an exceptional experience during your stay at our hotel. It's our priority to provide top-notch service and create memorable moments for our guests, and we're thrilled to know we succeeded in doing so for you. We look forward to the opportunity of hosting you again in the future and providing you with another outstanding experience.
par un voyageur
Publié le 30 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Guest Relation Management, Gestion de l’hôtel
Hi Ken,We greatly value your feedback, as it plays a vital role in our ongoing efforts to enhance our services. We genuinely appreciate you taking the time to share your rating of your stay with us. Your input motivates us to continuously improve and provide even better experiences for our guests. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.
