Note fondée sur 931 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,4 Service et personnel
4,3 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de PETALUMA
Publié le 7 déc. 2024
The Elms is a beautiful hotel built in 1912 so it has an authentic early 20th century charm. It is architecturally beautiful from it's elegant main lobby to the curved upper seating in the Three Owls restaurant to the two story skylight in the main dining room; really a treat for the senses. The food was very good at the restaurant and while we were there they put on a Thanksgiving buffet that was very well attended and held in the beautiful main dining room. The rooms are small by todays standards but in top condition. The beds were particularly comfortable. The pools and hot tub were beautiful and clean. The weight room was well equipped with lots of machines and some free weights. The staff was professional and attentive. We were there during a snow and the grounds crew had all the side walks clear and salted before day break!
This place is a jewel in the heartland of America, well worth the time and money if you are in the area.
Commentaires de Gestion de l’hôtel
8 déc. 2024 par Assistant Hotel Manager, Gestion de l’hôtel
Dear KEITH,Thank you for your wonderful review of The Elms Hotel & Spa! We're thrilled you enjoyed the historic charm, excellent dining, and attentive service. It’s great to hear you had a memorable experience despite the snow, and we appreciate your kind words about the facilities. We look forward to welcoming you back for another exceptional stay!Audrey BakerAssistant Hotel Manager
par un voyageur de ROCHESTER
Publié le 27 sept. 2024 sur Expedia
Loved the old hotel. Rooms was cozy and comfortable. Staff was great to work with.
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Assistant Hotel Manager, Gestion de l’hôtel
Dear Timothy, Thank you for your lovely review! We are thrilled you enjoyed your stay at The Elms Hotel & Spa and found the rooms cozy and comfortable. Our team takes great pride in providing excellent service, and we appreciate your kind words. We look forward to welcoming you back for another memorable visit!Audrey BakerAssistant Hotel Manager
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Assistant Hotel Manager, Gestion de l’hôtel
Dear Antoinette,It means a lot to hear you loved everything about your stay! We strive to make every guest's experience special at The Elms Hotel & Spa, and we can't wait to welcome you back.Audrey BakerAssistant Hotel Manager
par un voyageur
Publié le 15 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Assistant Hotel Manager, Gestion de l’hôtel
Dear Shawna, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Audrey BakerAssistant Hotel Manager
par un voyageur
Publié le 14 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 sept. 2024 par Assistant Hotel Manager, Gestion de l’hôtel
Dear Tonya, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you letting fellow travelers know about your experience, and we look forward to many more visits to The Elms Hotel & Spa.Audrey BakerAssistant Hotel Manager
par un voyageur
Publié le 10 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Assistant Hotel Manager, Gestion de l’hôtel
Dear Mary,Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to The Elms Hotel & Spa.Audrey BakerAssistant Hotel Manager
par un voyageur
Publié le 9 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Assistant Hotel Manager, Gestion de l’hôtel
Dear Carlos,Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at The Elms Hotel & Spa. We look forward to your return and wish you all the best with your future travels.Audrey BakerAssistant Hotel Manager
par un voyageur
Publié le 5 sept. 2024 sur Expedia
The property was absolutely gorgeous inside and the help was so friendly. The pool and spa options were wonderful. A group of 14 of us, men and women had our rooms all upgraded because of a convention. Most of us got to stay on the 5th floor where we were able to play cards and visit together every night after dinner.
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Assistant Hotel Manager, Gestion de l’hôtel
Dear Pamela,Thank you for your lovely feedback! We are thrilled that The Elms Hotel & Spa met your expectations and that you enjoyed the beautiful property and friendly service. It’s lovely to know that the upgrades and shared space made your stay enjoyable. We look forward to welcoming your group back for another memorable stay!Audrey BakerAssistant Hotel Manager
par un voyageur
Publié le 4 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 sept. 2024 par Audrey Baker Assistant Hotel Manager, Gestion de l’hôtel
Dear Larry,Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to The Elms Hotel & Spa.Audrey BakerAssistant Hotel Manager
par un voyageur
Publié le 4 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
5 sept. 2024 par Audrey Baker Assistant Hotel Manager, Gestion de l’hôtel
Dear Rosenne,We appreciate you taking the time to leave your kind rating for The Elms Hotel & Spa. Your satisfaction is important to us; therefore, we are thrilled to have exceeded your expectations. We hope to see you again soon!Audrey BakerAssistant Hotel Manager
