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Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive

4.5 star property
4.5-star beachfront property near Half Moon Bay

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Photo gallery for Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive

6 outdoor pools, pool umbrellas
Aerial view
Aerial view
Private beach, white sand, sun loungers, beach umbrellas
Private beach, white sand, sun loungers, beach umbrellas

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar

Explore the area

Map
Crta Federal Chetumal-Puerto Juarez, Km. 259-100 Predio 1, Kantenah, QROO, 77710
  • Akumal Beach
    ‪9 min drive‬
  • Yal-ku Lagoon
    ‪13 min drive‬
  • Half Moon Bay
    ‪18 min drive‬
  • Tulum Intl. Airport (TQO)
    ‪73 min drive‬

Room options

View all photos for Family Selection Junior Suite Swim-up (Up to 2 kids FREE under 17 years)

Family Selection Junior Suite Swim-up (Up to 2 kids FREE under 17 years) | Balcony view

Family Selection Junior Suite Swim-up (Up to 2 kids FREE under 17 years)

  • 37.12 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Family Selection Suite Beachside (Up to 2 kids FREE under 17 years)

Family Selection Suite Beachside (Up to 2 kids FREE under 17 years)

Family Selection Suite Beachside (Up to 2 kids FREE under 17 years)

  • Sea view
  • 103 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Family Selection Junior Suite Garden View (Up to 2 kids FREE under 17years)

Family Selection Junior Suite Garden View (Up to 2 kids FREE under 17years)

Family Selection Junior Suite Garden View (Up to 2 kids FREE under 17years)

  • 37.12 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Family Selection Junior Suite Rooftop Private Pool (Up to 2 kids FREE under 17years)

Family Selection Junior Suite Rooftop Private Pool (Up to 2 kids FREE under 17years)

Family Selection Junior Suite Rooftop Private Pool (Up to 2 kids FREE under 17years)

  • 51.5 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

About the area

Kantenah

On the beach.Within 6 miles (10 km) of this property, you'll find Xpu-ha Beach and Tajma Ha Cenote. Ecopark Kantun Chi and Cenote Cristalino are also within 6 miles (10 km).

What's nearby

  • Xpu-ha Beach - 7 min drive - 6.7 km
  • Akumal Beach - 9 min drive - 10.8 km
  • Riviera Maya Golf Club - 9 min drive - 13.2 km
  • Yal-ku Lagoon - 13 min drive - 12.9 km
  • Half Moon Bay - 18 min drive - 12.2 km

Getting around

  • Tulum Intl. Airport (TQO) - 73 min drive

Restaurants

  • ‪Xtra Time Sports Bar - ‬1 min walk
  • ‪Guacamayas Bar - ‬4 min drive
  • ‪Beach Bbq - ‬4 min drive
  • ‪Lobby Bar White Sand - ‬6 min walk
  • ‪La Hacienda - ‬1 min walk

About this property

Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive

4.5-star beachfront property near Half Moon Bay
Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There are 15 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 3 swim-up bars, and 18 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, a children's pool, and a garden. You'll have access to the outdoor pool at a partner property. Valet parking is free. A complete renovation of Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive was completed in December 2023.

Smoking is allowed in designated areas at this 4.5-star Kantenah property.

  • 170 guestrooms or units
  • 2 levels
  • 4 buildings
  • 15 dining venues
  • 2 bars on the beach
  • 3 swim-up bars
  • 18 bars or lounges
  • Built in 2002
  • Full breakfast (free)
  • Manager's reception (free)
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Umbrellas for the pool
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • Smoking in designated areas
  • Coffee shop
Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive offers 170 air-conditioned accommodations with indoor private hot tubs and free minibar items. Rooms open to furnished balconies. Each accommodation is individually decorated. Smart televisions come with satellite channels. Bathrooms include shower/tub combinations with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries.

This Kantenah property provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include desks and safes, as well as phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include espresso makers and hair dryers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Guests can indulge in a pampering treatment at the property's full-service spa. Massages are available on the beach and in the spa; other services include facials, body scrubs, and body treatments. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, Spanish

Similar properties

Aerial view

Grand Palladium Kantenah Resort & Spa All Inclusive

  • On private beach
  • Pool
  • Hot tub
  • Breakfast included
4.0 out of 5, Very good, 1,003 reviews
The price is CA $513
CA $621 total
includes taxes & fees
Apr 29 - Apr 30
Grand Palladium Kantenah Resort & Spa All Inclusive

Property amenities

Family friendly

  • 6 outdoor pools
  • Children's pool
  • Free water park access
  • In-room crib
  • Laundry facilities
  • Snack bar/deli
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered valet parking on site

Food and drink

  • Free full breakfast available daily 7:00 AM to 11:00 AM
  • 15 restaurants
  • 18 bars/lounges
  • 2 beach bars
  • 3 swim-up bars
  • A coffee shop/cafe
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • 6 outdoor pools
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Free water park
  • Full-service spa
  • Outdoor pool (guest access)
  • Waterslide

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • No elevator
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • Smart TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Free local calls
  • Free long-distance calls
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Facilities fee: MXN 34.33 per person, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a smoke detector and a security system
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and cash. For guests' safety, the property includes a smoke detector and a security system in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Family Selection At Grand Palladium Kantenah Resort Spa

Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 119 out of 174 reviews
Rating 8 - Good. 31 out of 174 reviews
Rating 6 - Okay. 15 out of 174 reviews
Rating 4 - Poor. 4 out of 174 reviews
Rating 2 - Terrible. 5 out of 174 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Stacey

Stayed 4 nights in Mar 2025

8/10 Good

Loretta Catherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and great stay! We loved the natural beach that had clean areas to swim and coral/fish and tide pools to explore. The food was average, some a la carte's better than others...we enjoyed the Japanese and Brazilian restaurants. Service was good overall. Some of the main pools were cold, but the family pool was nice...a bit busy with kids and toys mid-day though. We enjoyed the help from the butlers. Wish they had 2 Queen beds instead of double beds..it was tight for sleeping. Overall great experience.
Stayed 7 nights in Jan 2025

10/10 Excellent

Brittany Rae

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Grand Palladium Kantenah in the Family Selection portion of the resort for a week with two other families over New Years. The had a great New Year’s party for the family on the beach and overall our stay was great. What is great about the resort: - Family Selection allowed you to access the entire resort and all restaurants -The Nest buffet for breakfast was by far the best. El Gran Azul didn’t have as many options for breakfast but was good for lunch. -Es Niu at the Family Selection pool was great for lunch as well -temporary pool side grills were set up on certain days and food was great - kids enjoyed the bowling and the Wibit in the Colonial Pool but both were for an extra charge -beach in front of the family selection was great! Soft sand with little coral/rocks & could see fish in the water - Helios at the TRS section had by far the best lunch buffet -white sands pool was the best What could be improved: -it was difficult to get reservations for our group at the a la cartes (group of 12) -it was almost impossible to get chairs at the colonial pool even when you showed up at 8:30am - The Nest we waited over 2 hours for our food including one of the children in our group who had allergies and couldn’t eat from the buffet - Le Adelita - the food was not good. The fish smelled and was not fresh and no one enjoyed/finished their meal - Las Olas for lunch - hotdogs had congealed fat on them and not many options -Colonial pool was too deep.
Stayed 7 nights in Dec 2024

10/10 Excellent

Aleksey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was great!
Stayed 7 nights in Dec 2024

10/10 Excellent

Shirley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family selection was amazing. When we booked it we had no idea the VIP status that came with it. Which was a great perk. 24 hr butler service for your villa and private beach locations. So much more. Honestly it was all amazing. Would definitely go back. Thank you Maximiliano and Erick for all you did! You made our trip perfect!
Stayed 8 nights in Jan 2025

6/10 Okay

Daniele

Travelled with family and small children
Al a carte wasn’t the bwst, besides the steakhouse
Stayed 7 nights in Jan 2025

8/10 Good

Jessie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Dec 2024

10/10 Excellent

Anil, Buford

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort with a pristine beach. Lush landscape makes it so beautiful inside the property. A wide selection of restaurants. Plenty of activities available. The room service is excellent. We greatly enjoyed our stay!
Stayed 3 nights in Dec 2024

10/10 Excellent

Courtney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend! This was not our first rodeo. We received great service and amazing dining options! Our pool waitress, Maria, was phenomenal, even taking the time to learn our names and teach us a bit of Spanish!
Stayed 5 nights in Dec 2024

10/10 Excellent

Angela Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for making our vacation so wonderful! The staff was so kind, the food was amazing and the cleaning was really good. We hope to go again!
Stayed 6 nights in Dec 2024

10/10 Excellent

Karlee Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would highly recommend this resort. We stayed at the family selection swim up room. Abraham was our butler and he was so pleasant to deal with and checked in often. Maria at the Es Niu pool was so friendly and always had a smile. The food was delicious and there was always something to do. I would choose this resort over and over again.
Stayed 7 nights in Dec 2024

10/10 Excellent

Jianli

Stayed 4 nights in Dec 2024

10/10 Excellent

Christopher

Stayed 8 nights in Nov 2024

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very kid friendly. Clean. Great staff! Our butler Christian was phenomenal!
Stayed 6 nights in Nov 2024

10/10 Excellent

Leticia

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will return! We visited in October and the resort and staff were amazing. Mr Paris, concierge for building 40 was very attentive and helpful. There was a mix up with the room situation and the manager Beatrice was so accommodating and followed up to make sure the rest of stay was positive. We traveled with two 9 year olds and all of us rated the experience and resort 10/10! I’d recommend it to everyone!
Stayed 3 nights in Oct 2024

10/10 Excellent

Yuliya

Stayed 9 nights in Oct 2024

6/10 Okay

Andi

Stayed 7 nights in May 2024

6/10 Okay

Emmanuel

Liked: Cleanliness
Stayed 7 nights in Nov 2024

10/10 Excellent

Jose

Stayed 6 nights in Jul 2024

6/10 Okay

Amanvir

Travelled with family and small children
Liked: Cleanliness, amenities
Disliked: Staff & service
The property over all is beautiful, the only issues we had is with smaller kids, we found it very inconvenient to have to take a shuttle to get around the resort. The shuttle system was very unorganized and was very limited, rarely came to pick people up. They should have signs on each shuttle so the guest know which one they can get on. The check in process took way too long, they only had one bell boy for the entire lobby. They need more staff to help. The shuttle service messed up as to which shuttle we were supposed to take to get to our room. It was very unorganized. We had some random guy call us in the morning saying please meet us at the main lobby for a special gift for our kids then when we went the lobby staff had no idea what we were talking about. Then the tourists bookers say yes come do a time share and try to do a presentation and did not give any gift. They called again the next morning saying the same thing like come down we have a gift for your kids. It was creepy. But over all the resort itself is very nice has good dinner options and drinks were great.
Stayed 3 nights in Nov 2024

10/10 Excellent

Michal, Mount Prospect

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Family Selection and we loved it. So many extra perks: Private Butler (awesome- saves you so much time and hassle), private pool (very elegant and cool- keep an eye out for monkeys on the palm trees), Nest Restaurant (food made better and private menu available) Also, access to all resorts, including the TRS Adult resort (sexy and cool with salt and infinity pool). Everything was amazing and the beach was beautiful. The rooms were updated and elegant. Kids loved it (10 and 12 years old). Night shows could have been better. Everything else was top notch!
Stayed 5 nights in Nov 2024

10/10 Excellent

Mariam, San Antonio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay! The staff was so nice and the property was absolutely stunning. My toddler enjoyed the water park and all the activities around the resort. We will be back.
Stayed 6 nights in Oct 2024

6/10 Okay

romina

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
The property is really nice but this resort is disjoined. The pool area and beach are nice and the staff is pleasant. The rooms although remodeled are not designed well. The bathroom area has little counter space and the lighting in the bathroom is awful. Room tight with no amenities. Was missing a hair dryer, umbrella, make up mirror didn't work. Would have been great for kids but it rained the whole time and without water activities not much to do. It was nice that they gave the kids little toys and things to play with, but it was on the last day. So they couldn't even use them. It was such a bummer for them. One scheduled to leave they were supposed to send for our bags. The bags were nowhere to be found. Also we're supposed to set for a little car to pick us up. That never happened. Food however was pretty good. Just kind of overall bummer of a trip.
Stayed 4 nights in Oct 2024

8/10 Good

Kenna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We cannot wait to return. Everything was fabulous!
Stayed 5 nights in Oct 2024

10/10 Excellent

Yascara

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was amazing everywhere
Stayed 2 nights in Sep 2024