Note fondée sur 1 151 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,7 Service et personnel
4,6 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 17 juin 2023 sur Expedia
Excellent cart service, exceptionnal butler team suporting us anytime, kindness of the full team, sport fitness room well equiped, nice restaurants, exceptionnal breakfast
Commentaires de Gestion de l’hôtel
17 juin 2023 par Erick Sarabia. GIFT Advisor., Gestion de l’hôtel
Dear Pierre,Thank you for choosing TRS Yucatan Hotel as your vacation destination this time and for sharing with us the details of your visit.We are delighted to know that you fully enjoyed the facilities, gastronomic offerings and especially the great service and attentions of the staff.Your satisfaction is our greatest reward.We look forward to welcoming you again soon.Best regards.Erick Sarabia.GIFT Advisor.
par un voyageur
Publié le 25 avr. 2023 sur Expedia
Bien en général. Staff sympathique
Commentaires de Gestion de l’hôtel
25 avr. 2023 par Erick Sarabia. GIFT Advisor., Gestion de l’hôtel
Dear SabrinaThank you very much for visiting TRS Yucatan Hotel and for sharing with us your comments and rating about your experience.We are glad to know that your stay was fully satisfactory and that the facilities and services have been to your liking.We will continue working on converting customers into fans.We look forward to welcoming you again soon.Best regards.Erick Sarabia.GIFT Advisor.
par un voyageur
TRS YUCATAN Formidable
Publié le 22 avr. 2023 sur HotelsTout est parfait de l’accueil à la chambre, aux activités, aux restaurants et au service attentionné.
Lors du Check out, on vous offre toutes les options jusqu’à 17:00.
Digne d’un Palace
Commentaires de Gestion de l’hôtel
22 avr. 2023 par Kenia Rodriguez, Gestion de l’hôtel
Dear Marc Laurent,Thank you for your great review. Happy you felt so warmly cared for by our team and that you enjoyed spending time at TRS Yucatan Hotel. We hope to have the chance to host you again.Kind regards,Kenia RodriguezHospitality SR Advisor
par un voyageur de NEUVECELLE
Publié le 11 mars 2023 sur Expedia
La tranquillité, le personnel et l'accès à la totalité du complexe, ont été remarquables !
Commentaires de Gestion de l’hôtel
11 mars 2023 par Erick Sarabia. GIFT Advisor., Gestion de l’hôtel
Dear Benjamin,Thank you for staying at TRS Yucatan Hotel and for sharing your comments about your experience.We are glad to hear that you enjoyed your stay and that you liked the facilities and services. Your satisfaction is our greatest reward.We look forward to welcoming you back soon.SincerelyErick Sarabia.GIFT Advisor.
par un voyageur
Publié le 7 avr. 2022 sur Hotels
Séjour excellent bel emplacement service impeccable conforme à nos attentes
Commentaires de Gestion de l’hôtel
7 avr. 2022 par Regina Núñez., Gestion de l’hôtel
Dear Ms. Evelyne
We are delighted to know from your words that we have met your expectations, just as our mission is to turn customers into fans.
At TRS Yucatan Hotel we are very pleased to know that you had an excellent stay.
We invite you to give us another visit in the near future.
Best regards.
Regina Núñez.
Hospitality Advisor.
par un voyageur
Publié le 12 déc. 2021 sur Expedia
Nous avions deux majordomes à notre service, Erick et Luis, très sympathique et très professionnels.
Ils étaient super disponible ils nous ont facilités notre séjour. Hôtel très agréable avec beaucoup de végétation, notre suite était très confortable, spacieuse. Adeey ,notre femme de ch
Commentaires de Gestion de l’hôtel
13 déc. 2021 par Regina Núñez., Gestion de l’hôtel
Dear BEATRICE ALEXANDRA.
We want to thank you for your comments, especially for highlighting the special work of our employees, they work every day to provide the best service.
We hope you give us the opportunity to serve you again very soon.
Best regards
Regina Núñez.
Hospitality Advisor.
par un voyageur
Publié le 19 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
20 août 2024 par Kenia Rodriguez, Gestion de l’hôtel
Dear Guest,Thank you very much for your score!We really appreciate the time you have devoted to give us your opinion and we are very happy that you chose us as your travel destination.We hope to have the pleasure of welcoming you soon at any of our TRS hotels.Best regards,Kenia RodriguezHospitality SR Advisor
par un voyageur
Publié le 19 août 2024 sur Expedia
The staff was very helpful in particular, Fernanda. Throughout our stay, she made us feel welcome with many gestures of thoughtfulness.
Commentaires de Gestion de l’hôtel
19 août 2024 par Kenia Rodriguez, Gestion de l’hôtel
Dear Guest,We are thrilled to hear that Fernanda made your stay so special!It is our pleasure to provide exceptional service, and we are delighted that she was able to create such a memorable experience for you. Thank you for your kind words, and we hope to welcome you back soon!Kind regards,Kenia RodriguezHospitality SR Advisor
par un voyageur
Publié le 17 août 2024 sur Expedia
Terrible customer service.
Commentaires de Gestion de l’hôtel
17 août 2024 par Sergio Hernandez - Guest Satisfaction Lead, Gestion de l’hôtel
Dear Guest,Thank you for sharing your feedback with us. We sincerely apologize if our customer service did not meet your expectations during your stay. Providing exceptional service is our top priority, and we regret any inconvenience you may have experienced.Please know that we take your comments seriously and would appreciate the opportunity to learn more about your concerns so we can address them appropriately. Feel free to contact us directly, as we would love the chance to improve your experience in the future.Kind regards,Sergio HernandezGuest Satisfaction Lead
par un voyageur
Publié le 16 août 2024 sur Expedia
Everything is super clean, really green and the staff is nice and helpful with everything/anything you need assistance with. The butlers always make great recommendations and the food and drinks in all the places we ate was outstanding. Will highly recommend to anyone, who wants to stay at a luxury all inclusive.
Commentaires de Gestion de l’hôtel
17 août 2024 par Sergio Hernandez - Guest Satisfaction Lead, Gestion de l’hôtel
Dear Guest,Thank you so much for your wonderful review! We are delighted to hear that you enjoyed your stay with us and appreciated the cleanliness, lush surroundings, and attentive service from our team. It's great to know that our butlers' recommendations, along with the food and drinks, made your experience even more memorable.We truly appreciate your high recommendation and are thrilled that you found TRS Yucatan Hotel to be the luxury all-inclusive experience you were looking for. We look forward to welcoming you back in the future for another outstanding stay.Warm regards,Sergio HernandezGuest Satisfaction Lead
